The Borough Lancaster

Strange review but please read, it's all good! You'll probably wonder why I'm giving this hotel an excellent review when I actually didn't stay there, but read on. I arrived at The Borough around 7.15pm and tried to check in, unfortunately there had been some confusion and my booking had been entered on the Borough's system on a different night and no rooms were available. However, the duty manager, Holly (who was superb) was extremely apologetic and assured me that she would sort something out, Holly told me to have a free drink while she did. Within minutes she came and explained that she had phoned a hotel just across the Market Square (The Royal) and arranged that I could stay there, she gave me the cash equivalent of my booking to pay at The Royal. Holly then said for my inconvenience I was welcome to have a free evening meal too, which was lovely. I was staying at The Borough originally as I was delivering some training in their function room the following day. Whilst I was there the whole of the following day, all the staff were amazingly helpful, friendly and attentive. So to sum up, what could have been a nightmare was dealy with superbly by Holly and the team.

Lovely, spacious and comfy stay We stayed in the Townhouse Luxury suite which is situated in a separate building from the main hotel and accessed from a quiet road to the side. The room was spacious and nicely decorated, bed was huge and very comfy. The pillows and linens were very nice too. Bathroom was also spacious and nicely decorated with a very large shower which was lovely, even if the water pressure wasn't great, the temperature was constant. A full length mirror in the room would have been nice, but otherwise was very happy with our stay.

Excellent stay We stayed here for a night while visiting family and it’s a great option - friendly staff, amazing room with comfy bed and great shower. Will be back!

Spacious, comfortable room Stayed in the townhouse rooms, very spacious and quiet, lovely bathroom. Couple of little niggles such as worn furniture but nothing to detract from stay. Very large comfortable bed. Breakfast was included which we hadn't realised so that was a bonus. Excellent location for Lancaster.

Lovely room A slight problem with the laundry meant that we had to wait until 7.30pm for our bed to be fully made up, however the room was lovely and the homemade shortbread added a nice touch. The bathroom was gorgeous with a big bath plus a walk-in shower.

Reasonable Pub Accommodation The Borough is a pub. Accommodation was reasonable. The size of the room was good. minor irritants such as the washhand basin not draining quickly or properly and the shower soap dispenser being poor. The breakfast was excellent and included (inclusion was not mentioned when I booked). Lancaster is a great place to visit.