Novotel Banjarmasin Airport Reviews

Response from Property: Dear valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Mr. Yudi Ho,We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Jam & Lit,Greetings from Novotel Banjarmasin Airport!Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before.Once again a Huge thank you for the review and look forward truly to your next visit to your second home here.Sincerely yours,I Gede PratamaGeneral Manager

Response from Property: Dear Hoang,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Ms. Joice,Warmest greetings from Novotel Banjarmasin Airport!Thank you for choosing to stay with us at Novotel Banjarmasin Airport and sharing your experience.Our team has been recognized as a hotel that provides excellent service to all guests. I do apologize that your experience did not meet your expectations; please allow us to extend our sincere apologies.As our hotel is located next to the airport, the building structure must follow the height regulations from the government and as a result, our hotel has a large area with a building height that follows the predetermined standards. Regarding the room facilities, our team will be happy to assist and you may contact us anytime if you feel uncomfortable with your room and for the food experience, we have high standards in serving our food to all our guests and we apologize if this is not to your taste and we will continue to improve our service even more.We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future with 100% satisfaction.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Mr. Joseph,We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Bagus,We very much appreciate your comments regarding your stay at the Novotel Banjarmasin Airport.It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,I Gede PratamaGeneral Manager

Response from Property: Dear Mr. MD Tenzo, Greetings from Novotel Banjarmasin Airport!Thank you for taking the time to share your review. It is great to read your wonderful comments and to know that your stay was an enjoyable one.We will surely inform all of the entire team about your compliment, therefore everyone will be motivated in keeping up the great service more better than before.We are looking forward to welcoming you back at our hotel in near future.Our Best regards,I Gede PratamaGeneral Manager