Name: Kings Inn & Suites Mason
Address: 9365 Waterstone Blvd, Landen, Ohio, 45249, 9365 Waterstone Blvd, Overseas, United States
Rating: 2.9

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Great staff great location very clean nice place to stay

24-hour front desk

Swimming Pools

Smoking area

Golf course

Breakfast

Pets allowed

Non-smoking room

All Languages

English

All Room Types

King Studio Suite

Standard Single Room, 1 King Bed with Sofa Bed, Accessible, Non-Smoking

We booked this hotel to stay in while visiting with local family for Memorial Day weekend. We didn’t want to inconvenience family with our young children and their nuances. I was thoroughly deceived by the photos on the website. When you arrive at this hotel, you will first notice the poorly maintained outside of the building. You may also notice a car that remains parked in the same place and appears to be lived out of. Upon entering the lobby, you will see a layer of dust on most surfaces. The lady who checked us in was nice. She gave me specific directions on working the smart thermostat in our room, so when we arrived in our room and it didn’t work, I tried to call the front desk for help, but the phone didn’t work. So I had to go back down to the lobby and wait to ask about it. She told me our room must be one of the few in the hotel that hadn’t been upgraded yet and was still controlled by the window unit. There were stains all over our carpets, and even some on the walls. There was hair on the walls of our shower. The fridge looked filthy on the outside. There was hair and lint covering one of the lamps. With every dirty area I found, it made me question how clean the rest of the room really was. One perk of staying at this hotel should have been the hot buffet breakfast, but it was always empty of most items and there was nobody around to offer help. On the first morning it looked like a manager or front desk employee was helping someone replenish the breakfast, but then people were left waiting at the front desk for help and the phone was ringing over and over again. We tried to visit the pool, but the water was so cloudy that a grown, 225 lb man fully disappeared once he was more than 2 feet under the water. This is huge safety concern. You couldn’t even see the bottom step leading into the pool. We ultimately decided to end our stay early and stay with family for our last night because it was such a poor experience. This was definitely not what we expect from an IHG hotel and I will be following up with the chain regarding our concerns and hope to receive a partial refund or IHG credit.

Sort of tucked away from the noise of the strip malls, yet close enough to Loveland we could be there very quickly. We like the architectural design of the room, with the half wall dividing the TV and couch from the bed, and a door between the tub and the sink

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Discover 105 reviews of Kings Inn & Suites Mason, rated 2.9 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Kings Inn & Suites Mason Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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Kings Inn & Suites Mason Reviews

Kings Inn & Suites Mason

Kings Inn & Suites Mason Guest Reviews