Lan Rung Resort Phuoc Hai Reviews

Response from Property: Dear Valued Guest,We would like to thank you for taking the time to share your feedback. It means a lot to all of our staff as we are constantly striving to improve our service. With all our sincerity, we are looking forward to the opportunity to welcome and serve you and your family and hope you will have a other wonderful experience during your next visit. Wish you all the best!Customer Service Department

Response from Property: Dear Traveladdict,We are very happy and proud that you enjoyed the stay with us. On the other hand, Your satisfaction is important to us.We do look forward to serving you again for your next trip to Lan Rung Phuoc Hai ResortWish you all the best! Customer Service Department

Response from Property: Dear valued customer,We are very happy and proud that you enjoyed the stay with us. On the other hand, Your satisfaction is important to usWe do look forward to serving you again for your next trip to Lan Rung Phuoc Hai ResortCustomer Service Department.

Response from Property: Dear Mr. Sean Zu Lin,Lan Rung Resort would like to thank you for taking the time to share your review with us, as it is really meaningful for all our staff to continuously improve services for our guests. We sincerely apologize for not receiving information about your family's health during your stay. After a day, when your family checked out, we received a phone call from Ms. Huyen informing us about the above incident. We immediately contacted the restaurant department to check and review the food, processing procedures as well as hygiene in the restaurant area. After that, we contacted Ms. Huyen again to ask about your health and apologize to your family and Ms. Huyen informed us that your family's health is fortunately currently stable.With your comments on the restaurant hygiene issue, we would like to provide a little more information. Since the early days of establishment, Lan Rung has always aimed to provide dishes and services according to the best standards and also to bring excellent services to guests. Regarding the food, we always choose food suppliers that meet food safety and hygiene standards, as well as regular inspections and saving food samples. Regarding the restaurant area hygiene, we have daily insect repellent services, however, because the restaurant has an open space, we have not yet fully met all guest needs. During that time, we served nearly 1,000 guests, but we have not received any information about health issues from any other guests. Once again, we hope for your family's sympathy for this incident and we are always willing to listen and will actively search for the root of the problem. We would like to record your guest history and we will arrange and serve more thoughtfully to bring a complete experience to you and your family during your next visit. When you have the opportunity to return to the coastal city of Vung Tau, please give our staff the privilege to continue serving you and your family with a truly relaxing experience at Lan Rung Resort.Wishing you and your family good health.Sincerely,Lien Nguyen (Ms)Customer Service Manager

Response from Property: Dear Yaoxin,Lan Rung Phước Hải Resort is very honored for your satisfaction with the service at our Resort, especially complimenting for our staff.With the goal of bringing comfort, satisfaction and creating a beautiful impression in the hearts of customers, Lan Rung resort constantly improves and develops service quality.With all sincerity, we appreciates every feedback and encouragement from guests when staying at Lan Rung Phuoc Hai Resort. Every opinion from you helps the Resort improve every day. And we always hope to have the opportunity to welcome you on your next vacation and hope it will be a wonderful experience at Lan Rung.Respectfully wish you all the best!Lan Rung Phuoc Hai Resort Team

Response from Property: Dear Thien Lang,We would like to thank you for taking the time to share your feedback. It means a lot to all of our staff as we are constantly striving to improve our service. Phước Hải is a small beach-town, peaceful and quiet that is someone love it and someone doesn't.With all our sincerity, we are looking forward to the opportunity to welcome and serve you and your family and hope you will have a other wonderful experience during your next visit. Wish you all the best!Customer Service Department

Response from Property: Dear Ms Phuong ThaoThank you for sharing such kind words to us. We are all happy to hear you had a nice stay with us.Hope to see you again soon.I wish you all the best!Customer Service Department

Response from Property: Dear Le MinhLan Rung Phước Hải Resort is very honored for your satisfaction with the service at our Resort.With the goal of bringing comfort, satisfaction and creating a beautiful impression in the hearts of customers, Lan Rung resort constantly improves and develops service quality.With all sincerity, we appreciates every feedback and encouragement from guests when staying at Lan Rung Phuoc Hai Resort. Every opinion from you helps the Resort improve every day. And we always hope to have the opportunity to welcome and serve you on your next vacation and it will be a wonderful experience at Lan Rung.Respectfully wish you all the best!Customer Service Department.

Response from Property: Dear Guest,Thank you for sharing such kind words to us. We are all happy to hear you had a nice stay with us.Hope to see you again soon.I wish you all the best!Customer Service Department

Response from Property: Dear Choi,Lan Rung Phước Hải Resort is very honored for your satisfaction with the service at our Resort, especially complimenting for our staff, facilities, food,..With the goal of bringing comfort, satisfaction and creating a beautiful impression in the hearts of customers, Lan Rung resort constantly improves and develops service quality.With all sincerity, we appreciates every feedback and encouragement from guests when staying at Lan Rung Phuoc Hai Resort. Every opinion from you helps the Resort improve every day. And we always hope to have the opportunity to welcome and serve you on your next vacation and it will be a wonderful experience at Lan Rung.Respectfully wish you all the best!Customer Service Department.