Parkside Hotel (Lanzhou Xiguan, Zhengning Road) Reviews

Very bad experience. While eating in the restaurant this morning, there was a huge puddle of water and oil mixture on the floor, and I almost slipped and fell. When I asked the waiter why he didn't place a sign to remind a guest even though he knew it, the waiter (picture 2) actually gave me a blank look. It wasn't until she saw me taking pictures that she asked my aunt to mop the floor and ran up to me to apologize. A few minutes later, a man in a white shirt came over and asked me if I had a conflict with their staff, as if it was my fault. How can this kind of service attitude be worthy of such an expensive house price?

The overall feeling is that it does not meet the standards of a star hotel. The front desk called me at 10 am and asked me what time I would arrive. I replied that it was 1.2 pm. Then... I arrived at 2:20 and was told that I could not check in because the room status had not changed on the computer, so I waited for an hour. I even asked once and kept asking for a room, and then there was no reply. Got it! After entering the room at 3:30, I asked the guest room for a duvet cover. It took another hour, but I called another person to urge me. Finally, after 4 o'clock, I came and said that they might be changing shifts and forgot to leave messages for each other. Finally, I sent it. I apologize with a fruit plate, but I only have one day in Lanzhou, and the activities arranged in the afternoon can only be compressed, which makes people feel bad. Since I don’t care about the guest’s reply, I don’t need to make this call before check-in. I better accept it.