3 Đ. Hoàng Liên, Cốc Lếu, TX, Coc Leu, Lao Cai, Lao Cai Province, VietnamView Hotel Details
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Lao Cai Star Hotel Guest Reviews
4.5/5
Great
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.7
Cleanliness4.5
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All reviews(49)
Positive reviews(48)
Reviews with photos/video(10)
Friendly staff(10)
Awesome rooms(8)
Great location(5)
Negative reviews(1)
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
2 review
3.0/5
Posted on Jan 23, 2025
The location was fine in the middle of the town, though we had to walk a few minutes to find restaurants.
The biggest disappointment was the buffet breakfast. It only had noodle soup and bread. Most food trays had nothing. The hotel staff said there were only 10 guests so they didn't prepare most breakfast dishes. Some hostels' breakfast could be better than this 4 star hotel.
The bathroom had no bathtub which was fine, but the whole place got wet after shower as water leaked from the shower area to the toilet and everywhere.
The room smelled quite a bit when we first walked in and the AC system was partially locked so we couldn't change the AC mode.
The only positive was the hotel staff was friendly and let us check in early for free.
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Jared DeanA
VIP Room
Stayed in Nov 2024
Other
5 review
4.0/5
Very Good
Posted on Nov 23, 2024
Checking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
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Guest User
Superior Twin Room
Stayed in Aug 2024
Travel with friends
54 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Very goood service.
Response from Property: Dear, our valued guest Thank you very much for choosing Lao Cai Star during your recent vacation and also sincerely thank you for your extremely valuable comments. Wishing you always good health .See you again on your next trip Best regards Lao Cai Star Hotel Team
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Guest User
Deluxe Triple Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Nice and helpful receptionist and front bellman made us very happy
Guest User
Superior Twin Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 23, 2024
Extremely friendly staff at a great hotel with all the amenities you could ask for. The pool was great, the room was large and comfortable, the breakfast buffet had so many unique and delicious options, and the spa was definitely worth a visit. We would recommend this hotel to anyone looking to stay in Lao Cai for a day or more.
Mathieu t.v
Superior Twin Room
Stayed in Nov 2023
Couples
18 review
4.7/5
Amazing
Posted on Nov 26, 2023
Great hotel at walking distance from the border with China, good restaurant and breakfast.
If you want to use the pool consider asking if it is open at the time of your stay, when we arrived it was unfortunately closed. We were looking forward to it and booked here because of the pool, (closed because it was cold season, 25c avergage temp lol, but ok)
Other than that perfect.
Guest User
Deluxe Room
Stayed in Feb 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 26, 2023
Good price good location
CLOUD
Deluxe Room
Stayed in Jan 2025
Business travelers
79 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Downtown, great breakfast 👍 thoughtful service
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Anonymous User
Superior Double Room
Stayed in Oct 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Oct 6, 2024
It is very close to the Hekou port and has complete facilities. The spareribs and wolfberry soup for breakfast are very delicious. The hotel has karaoke and sauna massage to relieve travel fatigue.
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Zhenshanmeidemei
Superior Twin Room
Stayed in Jul 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Very good environment. After all, it is a relatively new hotel in this city. It will open in 2022 with a 4-star rating. It is best to choose a hotel with a higher floor. I really recommend choosing this hotel in this city.
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Guest User
Superior Double Room
Stayed in Jan 2025
Solo travelers
14 review
4.5/5
Great
Posted on Jan 5, 2025
I have stayed here more than 10 times for over 50 days and it is always perfect. Thank you very much.
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Anonymous User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
3 review
2.7/5
Posted on Sep 20, 2024
The air conditioner is hot and cold, and the room has a strong musty smell. Not recommended.
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Response from Property: Dear Valued Customers! Warmest greetings from Lao Cai Star Hotel! The hotel would like to thank you for taking the time to share your feelings about the service and your experience while staying at Lao Cai Star Hotel. We are very sorry to read your feedback about the quality of the hotel's services. And we will take your comments into account to improve the quality of our services. Once again, thank you for sharing your feelings and we hope to continue to receive your support in the near future. Best regards! Lao Cai Star Hotel.
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Guest User
Superior Triple Room
Stayed in Feb 2024
Family
14 review
4.0/5
Very Good
Posted on Feb 17, 2024
It is more than 1 kilometer away from the port, but because of the Spring Festival, the surrounding shops are closed and it seems very deserted. The conditions are still worse than domestic hotels of the same level. It is quite satisfactory.
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Anonymous User
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
125 review
4.7/5
Amazing
Posted on Jan 3, 2024
4-star hotel, the room is clean and sanitary, the equipment is a bit old, and the mattress is noisy. The location is good, very close to the river mouth. Breakfast is rich in variety. Overall good.