Hotels near Citi Trends, Laredo

I had an overnight stay on Friday, January 12, at this location on Santa Ursula Avenue in Laredo. Since I travel a lot and stay at many different Marriott brands all over the south central US, I felt it necessary to share my experience at this location. First off, I want to start with a couple things that are positives: the morning staff on Saturday, January 13, was extremely friendly and helpful. The kitchen staff was also very good, and my breakfast was excellent. The bed was also very comfortable in my room, and the room was very clean. Now, for some things that were not positive: When I first arrived for check-in just before 6PM on Friday, I stood at the front desk for several minutes before I was acknowledged. The young lady that was on staff walked through the back office hallway a couple of times passing the front desk, and never acknowledged me. I finally had to hail her. Upon check-in, she did not give me my free breakfast card (part of my reservation)… I had to get that from the morning staff the next day. When I asked her what side of the hotel my room was on (because I like to park near the exit door), she did not mention that that access door on the north side of this location does not work allow entry, even though there is a card scanner there. That was highly inconvenient when I tried to re-enter that north access door with luggage, then having to walk back to the front of the hotel. After traveling all day, I decided to use fitness center, but when I walked in, there was a dead roach on the floor next to the towel cabinet and the water cooler. Suffice to say that I did not work out. That dead roach was still there when I went into the fitness center 12 hours late The hot water in my room was very sporadic in the shower, and the sink in the bathroom is mislabeled; it has to be set for cold for the hot water to come out. The bath towels were threadbare at best; the gym towels looked luxurious by comparison. I have never seen such thin bath towels in any Marriott location. The electrical outlet (next to the side table by the couch) did not work when I plugged my iron in. It kept shorting out the lamp on that side table. Lastly, I requested and was granted late checkout for 2PM. However, when I got back to the room just before 1 PM, the cleaning staff had already been through my room: all the bedding was on the floor and the door was ajar. Fortunately, no one had touched the lunch I had in my fridge. I do admit to being a bit finicky when I travel, but I spend over 100 nights away from home every year (the majority in Marriott-branded locations), so my standards are extremely high. After this stay, it is my opinion that this location does not measure up to the Courtyard by Marriott standard that I have come to expect after more than a dozen years traveling throughout Texas; if this had been a multi-night stay, I would’ve cancelled the reservation after one night and gone somewhere else.

Check-in was not pleasant after hours of driving. Our business trip turned into a last minute over night stay. When we arrived at the hotel the desk clerk did not ask us “how could I help you” or anything. Just stared at us like we were zombies. I asked was it too late to get a room or was there an extra check-in fee. He said he closed the booking at 10, however but rooms were still showing available online. He made us wait 20 minutes before he checked us in. This is the first time as a sec vice member to be treated like this. WOW!

Very rude people at the front desk. Hotel is old and has no maintenance. I spent three nights and they DID NOT CLEAN THE ROOM UP in my whole stay!!! By the way, I have been charged twice in my Credit Card, so I have another issue with them. DO NOT STAY THERE!!!

I stayed at this hotel Thanksgiving day through the weekend. I traveled to Laredo with my husband and 3 year old daughter for my cousin's wedding. When we first arrived on Thanksgiving day it was great because we had just arrived in town from a very long car drive and were able to check in to our room early and the room was spacious and clean. But after that it went downhill very quickly. The following day there was only one elevator working so had to wait a very long time for the elevator. Normally this would not be a big issue, except we had our 3 year old with us and not so easy going down several flights of stairs. Then the next day both elevators were no longer working and had to use the service elevators that were even slower. The Friday evening that we returned to our room we wanted to shower before bed but unfortunately there was no hot water at 10 pm. I called the front desk and they said they had someone coming to work on it and would credit us Hilton Honors points. Ok no big deal will just shower in the morning. Well wake up that morning and surprise still no hot water. I again called the front desk and was told that it had been fixed and just needed to let the water run for 5-10 minutes. When I called I had already left it running for 20 minutes. I let the front desk know I had been letting it run and was told I'm sorry but should be working. This was the morning of my cousin's wedding and had to take a cold shower and a very quick wash down of my 3 year old. I asked if we could leave the hotel and check in somewhere else and cancel the rest of the nights but because I had pre-paid nothing could be done. I asked to speak with a manager and was told none work on the weekends, but my name would be added to the list of of the guests for the HH points. Then afterwards never received my points and when I called and left a message for the manager never received a call back. Needless to say the stay was not enjoyable when it should have been. Definitely not what I expect from a Hilton hotel. The positive was the location was good and the breakfast convenient.

My stay started with very nice weather and than the nice location exactly by the mall. Enter the Hotel and you will feel so welcomed from the front desk staffs. The will give 100% information and then for relaxation clean rooms. On top of it. Out door pool.

Excellent staff and service! Very friendly, helpful and accommodating. Breakfast in lobby every morning that has different options each day so it’s not the same thing every morning. Also each afternoon there is juice in the lobby area that’s also different each day. Complimentary cookies at front desk, if they last long enough for you to get one, they are good. Thursday evening is a social event in the lobby with hand foods. Juanita and the rest of the ladies do an exceptional job! Ensuring sheets are changed…beds are made, have fresh towels, the kitchen floor…counters and sink are clean, the bathroom sink and counter are clean, the bathroom is clean…shower, toilet and floor. Juanita has also gone above and beyond, had a couple dirty dishes in sink from the night before and that morning that I was going to wash after work, got back that evening and they had been washed and set on hand towel on counter by sink to dry. Photos from site are accurate, nice clean rooms with comfortable beds, the staff and service as with any hospitality business is what sets them apart. Highly recommend staying at this fine establishment with extraordinary staff.

Really enjoying my stay.