Comfort Suites

This place is an absolute nightmare. The rates were insanely high due to high demand and they were charging whatever they wanted even to people who booked in advance with a different rate. Once inside, the rooms were dirty, moldy and reeked of humidity, and that’s just before the fun begins. The bath towels, shower curtain and toilet seat were riddled with hairs, and we found no fewer than five cockroaches well alive and crawling all over the place. We went to the front office to complain about it and their only response was “I have a lot of people waiting for a room here, you’ll have to wait”. My family literally had to sleep in our car for a while, until finally two hours later the guy at the front desk informed me of a new room that was “just sanitized and waiting for you”. Said room looked slightly cleaner and the bedsheets were somewhat decent, but after going to bed and finally being able to sleep for an hour or so, the merry gang of cockroaches started crawling on our bed. My wife and I spent a couple more hours awake, trying to hunt the bugs down, and at least 15 of them were crushed before we deemed it somewhat safe to sleep, around 3:30 am. To top it all off, some random guy tried using a key on our door and we heard him calling the front office. The dude from front office actually OPENED our door but I was there ready to inform him “hey, YOU gave me this room, remember? By the way, we’re also infested here”. The man just offered a “sincere” smile and said “I’m sorry, sir. The system must not have registered the change of rooms. We will give you a discount the next time you stay with us; we don’t have refunds”. So, all in all… I’d rather stay under a bridge in Derry, Maine, before staying here again. I wish I could give it a negative rating, but the system only allows a 1/5. If you’re in town and this is the only place available, I’d suggest you instead go to a 24-hour diner, park there and spend the night in your own car.

For being the first time in lorado tx the place was alright nice front desk clerk over all checking in was ok. When got the keys to my room the room was dirty. The pull out sofa bed had nasty nasty red spots in their it was so nasty. Then as I go in the bath room I see pi stains in the restroom and no to top it all of I also had to clean the bathroom tub because it was dirty.. I was very unpleased I was expecting a better place since they had discribed to me and it was not worth my stay.. very unhappy.

We try this place since it was nearby our location. We claim the rate shown on TripAdvisor and manager argued to charge $5 more for online reservation, which i refused. At the end he accepted when we headed to the door. Hallways carpets were old and dirty when we look for the room. Once there, we found scraped furniture and a hide a bed that resemble more a medieval torture machine than a resting device. Breakfast was cheap, just waffles cereal and some juice and coffee. Dress code from attendants was terrible, they look more like gang members than hostess. And guess what, no bottled water on rooms!!!