Guest User
August 21, 2024
Wedding Party- Beautiful outside entrance and that's all.The food was atrocious. Starter was terrible - some cheap frozen prawns slapped on the plate with marie rose sauce. No choice so if you didn't like seafood then you were left with no starter. The main course was terrible - the vegetables inedible as they seemed to have been microwaved to death as they were rock solid, carots were like rubber.Chicken was very dry , portion like for my 6 years old son. Dessert- no choice, you could only get profiterole, absolutely horrible, defrosted , cream sour inside and soggy outside. Overall, the communication, clarity and professionalism of the hotel was awful. We experienced deplorable service from the staff - not one spoke while serving, none showed any interest in time-keeping.The staff kept interaction to a minimum. Evening service very chaotic. Staff rude and unprofessional. Be careful when ordering alcoholic drinks as they seem to be forgetting to add alcohol to soft drinks. If you have booked hotel room with check in on the same day of the wedding be prepared for not being allowed into your room after wedding ceremony. We could not leave our bags in the room before ceremony and staff asked us to leave them next to staircase-a completely insecure place right in the middle of entrance hall where everyone had access to. The overall impression was that this was a place out to make money out of wedding parties, not offer a good service. Look further and find a person centred venue. I have to rate this place as the worst run in Scotland I have come across - pretty surroundings are not enough to create a special day. Not what you expect from this grade of hotel won't be rushing back anytime soon.