Grecotel Larissa Imperial Reviews
Grecotel Larissa Imperial
Farsalon 182, Larisa, 41335, GreeceView Hotel Details
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Grecotel Larissa Imperial Guest Reviews
4.4/5
Very Good
36 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(36)
Positive reviews(30)
Negative reviews(6)
GEORGIOS
Bungalow with Garden View
Stayed in Dec 2023
Couples
2 review
Very Good
Posted on Jan 3, 2024
The bungalows were not of good quality. There was a musty smell on the stairs and in the room when we entered. The toilet door was dented in several places and swollen with moisture, it also did not close easily and did not lock at all as the lock was broken. The closet light was not working. The water in the bathtub was not at a constant temperature and would suddenly change from hot to cold and vice versa. The wall behind the bathtub had mold in some places.
Response from Property: Dear guest,Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience.We are very sorry to read that we didn’t meet all your expectations and that your stay was not a memorable one. It would have been our pleasure, if you had informed us during your stay, to check availability in a different room type and transfer you accordingly!We would like to ensure you that all your comments have already been taken under highly consideration in a consecutive effort we make to improve our facilities and services providing unique hospitality experiences to all of our guests.Once again, we thank you very much for your review and rating and we hope to have the chance to welcoming you again in the future!Till then we wish you all the best!Kind RegardsNikos VlouchosHotel Manager Grecotel Larissa Imperial
Guest User
Bungalow with Garden View
Stayed in Oct 2023
Business travelers
6 review
Very Good
Posted on Oct 18, 2023
Nice and comfortable hotel, helpful friendly staff, good choice for healthy and tasty breakfast
Response from Property: Dear guest,Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience on TRIP.COM.We are very glad to read that we have fulfilled your expectations and that you have had a memorable stay with us.Your nice words really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this is a great boost to our overall functioning and morale and we truly appreciate your recognition.We thank you once again for your review and rating and we all look forward to welcoming you back again soon!Till then we wish you all the best!Kind RegardsNikos VlouchosHotel ManagerGrecotel Larissa Imperial
daniela huzeinah
Bungalow with Garden View
Stayed in Jun 2023
Business travelers
1 review
Outstanding
Posted on Jun 6, 2023
It was very pleasant stay! The Bungalow was spacious by the garden nice atmosphere and the breakfast fantastic. Will stay again
Response from Property: Dear guest,Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience.We are very glad to read that we have fulfilled your expectations and that you have had a memorable stay with us.We thank you once again for your review and rating and we look forward to welcoming you back again soon!Till then we wish you all the best!Kind RegardsNikos VlouchosHotel ManagerGrecotel Larissa Imperial
Nasos
Bungalow with Garden View
Stayed in Nov 2022
Business travelers
10 review
Very Good
Posted on Nov 26, 2022
Urgent need of renovation for the bungalows pool was great and so was the spa
Dr Mahdi
Bungalow with Garden View
Stayed in Mar 2022
Business travelers
25 review
Posted on May 8, 2022
Just i can say: not bad
Guest User
Bungalow with Garden View
Stayed in Aug 2023
Business travelers
4 review
Amazing
Posted on Aug 30, 2023
早餐非常豐盛，游泳池水很乾凈
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Response from Property: Dear guest,Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience.We are very glad to receive from you so nice comments regarding our breakfast and our pool and to read that you have had a pleasant stay at our hotel!We all look forward to welcoming you back again soon!Till then we wish you all the best!Kind RegardsNikos VlouchosHotel ManagerGrecotel Larissa Imperial
Parma
Bungalow with Garden View
Stayed in Jul 2023
Couples
1 review
Amazing
Posted on Aug 9, 2023
Hotel magnifico!
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Response from Property: Dear guest, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience. We are very glad to read that we have fulfilled your expectations and that you have had a memorable stay with us. We thank you once again for your review and rating and we look forward to welcoming you back again soon! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Ioannis D
Stayed in Sep 2024
Family
Outstanding
Posted on Sep 15, 2024
I must stay the experience was one of the best and I’v stayed in many 5 star hotels in the past! The service deserves a 10 starting from the parking lot, the front desk to breakfast, luncheon, dinning room….room service and cleaning….kudos well deserved!
Response from Property: Dear Ioannis D, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience. We are glad to read that we have met your expectations and that you have had a pleasant stay with us. Your nice words really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition! We thank you once again for your review and rating and we all look forward to welcoming you back again soon! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Paxton_Roland
Stayed in Mar 2024
Travel with friends
Outstanding
Posted on Mar 31, 2024
I have never felt more compelled to write a review singing the praises of a hotel and its staff. From the rooms to the amenities, everything is what you would expect from a five star hotel all useful and makes extended stays easier. However the biggest plus resides in its waiters/waitresses, THEY ARE AMAZING people. To name a few Katerina, Efi, Vasiliki, Rafaela, Kostas, Giannis, Panagiotis, Gagan all were spectacular in their ways of greeting, understanding, and serving. Cleaning, taking orders, and delivering them all on time are things they can do easily all with a smile on their face. I never thought I'd find a new group of friends in the most random of places. If I ever come back it'll be for the family like experience this hotels staff gave me. Last thing I want to say, Thank you from the bottom of my heart for all the laughs and stories that was made at this hotel it was truly an amazing experience.
Response from Property: Dear Paxton_Roland, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first-hand experience on Tripadvisor. We are very grateful to receive from you so nice comments regarding the courtesy and friendly attitude of our staff and to read that we have met your expectations and that you have had a pleasant at our hotel. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition! We thank you once again for your review and rating and we are all looking forward to welcoming you back again in the future! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Guest User
Stayed in Mar 2024
Other
Very Good
Posted on Mar 1, 2024
The main areas of this hotel are nice, reception, bar, gym etc and the staff are lovely. The biggest challenge was the bedrooms and the sleeping floors. Carpets in corridors are desperately in need of replacing and the whole place needs a coat of paint. The bedroom was very small and very basic. Needs some TLC. Having said that, the price was right.
Response from Property: Dear Carol, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience on TRIP ADVISOR. We are very glad to receive from you so nice comments regarding our facilities and the courtesy of our staff. Nonetheless, we regret to find out that we did not manage to live up all your expectations and that your stay was not a memorable one. As our renovation program is still in progress, we would like to ensure you that all your comments have already been highly taken under consideration in a consecutive effort we make to improve our facilities and services providing unique hospitality experiences to all of our guests. We thank you once again for your review and rating and we will be more than glad to welcoming you back again soon! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
jimadvisor
Stayed in Nov 2023
Business travelers
Very Good
Posted on Nov 30, 2023
I visited this hotel for two nights to attend a conference. I chose the bungalow option because it was cheaper. I was not disappointed but I was not thrilled also. The room was good but not as expected for a 5 star hotel. Seems that the rooms in the main building are better. The breakfast was very good and the staff helpful. If you visit this hotel for a conference and have a sponsor, then it is a great option. If you want to visit Larissa for other reasons, then a more central option (the hotel is located about 4-5km south of the center) would be preferable.
Response from Property: Dear jimadvisor, Every single staff member and hotel's management would like to warmly thank you for taking the time to share your first hand experience on Tripadvisor further to your recent stay at our hotel. We are very glad to receive from you so nice comments regarding the courtesy of our staff and the quality of our breakfast. However, we are sorry to read that we didn’t meet all your expectations and that your stay was not a memorable one. Our hotel is located 3 km south of the city center of Larissa offering a spacious parking lot for 150 cars while we have bungalow and main building room which differ only in decoration and size (main building rooms are 4 sq.m. bigger than bungalows). It would have been our pleasure, if you had informed us, since you didn’t feel comfortable in the bungalow room, to check availability and offer you a main building’s room for your stay. As our renovation program is in progress, we would like to ensure you that all your comments have already been taken under highly consideration in a consecutive effort we make to improve our facilities and services providing unique hospitality experiences to all of our guests. We thank you once again for your review and rating and we look forward to welcoming you back again soon! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Guest User
Stayed in Oct 2023
Business travelers
Posted on Oct 29, 2023
We stayed at the bungalows which are located few metres from the main building. We charged 136€ for a double room. While the hotel is promoted as a 5* hotel I believe is nowhere near this. Maybe 3* or 4*. The room was small, and the furniture and the floor didn't remind a 5* hotel. The shower head was located in a Very unusual position in the shower. we couldn't find a parking spot when we return from our night excursion to the city. On a positive note there was spa(dry sauna, hamam, hydromassage and pool). Also quantity and quality at breakfast. The staff was very friendly.
Response from Property: Dear Dimitris k, Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first hand experience on TRIP ADVISOR. We are vey grateful to receive from you so nice comments regarding the courtesy of our staff, the quality of our breakfast and our Spa facilities. Nonetheless, we regret to find out that we did not manage to live up all your expectations and that your stay was not a memorable one. We are truly sorry to read that you had difficulties finding a parking place as our hotel has a parking lot of 150 places while our front office team is always available to assist all our guests in finding a parking place. All our bungalow rooms are at 21 square meters each while superior guestrooms are at 25 each. It would have been a pleasure to us to check availability in superior guestrooms for your stay and proceed accordingly with the transfer. Having recently proceeded by changing furniture and decoration in all the rooms of our hotel and as our renovation program is still in progress, we would like to ensure you that all your comments have already been highly taken under consideration in a consecutive effort we make to improve our facilities and services providing unique hospitality experiences to all of our guests. We thank you once again for your review and rating and we hope to have the chance to welcoming you again in the future. Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Guest User
Stayed in Aug 2023
Other
Outstanding
Posted on Aug 11, 2023
Great hotel! We stayed in a bungalow next to the pool and everything was perfect. The breakfast was the best, the staff is very professional and polite, the pool is a very good place to enjoy the sun and there are beautiful big trees by the pool if you want some natural shade. All in all a really great experience.
Response from Property: Dear Ana M.-G. Every single staff member and hotel's management would like to warmly thank you for choosing our hotel for your stay and for taking the time to share your first-hand experience on Tripadvisor. We are very grateful to receive from you so nice comments regarding the courtesy of our staff, the quality and variety of our breakfast and our pool! Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition! Once again, we appreciate you taking the time to write us a review. We all look forward to welcoming you back again soon! Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial
Guest User
Stayed in Jan 2023
Couples
Very Good
Posted on Jan 31, 2023
Everything is great in this hotel - grand, elegant, nice rooms, good breakfast, very friendly and efficient staff. But you get paper cups in the room, 2 teabags, no teaspoon. Also we couldn’t have supper in the hotel and had to dine elsewhere.
Response from Property: Dear guests, Thank you very much for taking the time to share your experience regarding your recent stay at Grecotel Larissa Imperial! We are very grateful to receive from you so nice comments regarding our staff, our rooms and services. We would like, though, to apologize for the event that you didn't find teaspoons at the coffee tray in your room upon arrival. Regarding supper, there is restaurant on site that operates daily for lunch and dinner. Maybe, there had been made other arrangements from your group to dine somewhere else. We would like to thank you once again for your kind review and we wish to have the pleasure of welcoming you back again! Kind Regards Nikos Vlouchos Resident Manager Grecotel Larissa Imperial
Guest User
Stayed in Nov 2022
Other
Outstanding
Posted on Nov 24, 2022
Clean rooms, nice environment, helpful, polite and efficient personnel, cozy internal spaces. A worthwhile experience. A business trip ended up being an amazing time with friends through the warm interaction with the hotel people and spaces. Already planning my next visit to Larissa and Imperial again.
Response from Property: Dear georgegM1169BK, We really appreciate the time you have taken to write this wonderful review further to your recent stay at Grecotel Larissa Imperial! We are very grateful to receive from you so kind comments regarding our staff and services and to read that you have had a pleasant stay! It will be a great honor for all of us to welcoming you back again in our hotel. Till then we wish you all the best! Kind Regards Nikos Vlouchos Hotel Manager Grecotel Larissa Imperial