Brittany Hotel Global South Formerly Mella Hotel Reviews

Response from Property: Dear Adharing,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our staff kind and our rooms relaxing and comfortable.Your kind words about our breakfast are truly appreciated. We strive to provide our guests with delicious and satisfying meals to start their day right, and we're glad we hit the mark for you.We are committed to providing our guests with the best possible service and your feedback is invaluable in helping us achieve this.Thank you once again for your positive comments. We hope to welcome you back to our hotel in the near future.Sincerely,Abie De los ReyesFront Office Department

Response from Property: Dear JN,Thank you for your kind feedback! We are delighted to hear that you enjoyed the complimentary upgrade during your stay with us. It was our pleasure to enhance your experience, and we look forward to welcoming you back in the future.Sincerely,Abie De los ReyesFront Office Department

Response from Property: Dear Guest,Thank you so much for your positive feedback about your recent stay with us. We're thrilled to hear that you loved your stay and enjoyed the complimentary drinks.We always aim to provide our guests with a warm welcome and a comfortable stay, and it's wonderful to know we were successful in our efforts.We truly appreciate your kind words and look forward to the opportunity to welcome you back in the near future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Rowell,Thank you for your kind words and positive feedback about your recent stay with us. We are delighted to hear that your overall experience exceeded your expectations. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit.Warm regards,Sincerely,Abie De los ReyesFront Office Department

Response from Property: Dear Viners inn,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found our place lovely and our staff wonderful.We understand that our pricing may be higher compared to some other options, but we strive to provide a premium experience with exceptional service and amenities.We appreciate your compliments about our delicious food and the efforts of our staff to ensure your needs are met. Your kind words mean a lot to us, and we will be sure to recognize their hard work.Thank you for acknowledging our team's professionalism. Your feedback is truly valued, and we're honored to have earned your recommendation.Should you plan to visit us again, please don't hesitate to reach out. We would be thrilled to welcome you back.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear MikeyJB,Thank you for choosing our hotel as your preferred destination and for your continued support. We greatly appreciate your loyalty, as this marks your 5th visit with us. We are delighted to hear that our staff has consistently provided you with friendly and personalized service. It warms our hearts to know that many of our team members remember you, creating a welcoming and familiar atmosphere during your stays.We are also pleased to hear that you enjoyed our food offerings and found the environment to be great. Our location, close to the airport and your family, adds convenience to your visits. We strive to provide a pleasant getaway experience for both business and leisure travelers.We apologize for any inconvenience you experienced with the cleanliness of the pool during your most recent visit. We take cleanliness seriously and will ensure that our pool maintenance is improved to provide a pristine swimming experience for all our guests.Regarding the issue with your room, we apologize for the inconvenience caused. We appreciate your understanding as we promptly addressed the problem by moving you to another room. We regret that the new room was a bit of a downgrade in terms of the view and the shower drain issue. Rest assured, we will take your feedback into consideration to improve our room allocation and maintenance processes.Once again, we appreciate your feedback and your recommendation to visit our hotel. We value your patronage and look forward to welcoming you back for your 6th visit. If there is anything we can do to enhance your future stays, please do not hesitate to let us know.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Sheila,We appreciate your feedback regarding our nice location and friendly staff. It's wonderful to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we hope to have the pleasure of hosting you again in the future.Warm regards,Sincerely,Abie De los ReyesFront Office Department

Response from Property: Dear Valued guest,I hope this email finds you well. Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your honesty and value your opinion.Firstly, we're glad to hear that you found our hotel to be a good choice. We strive to provide a positive experience for all our guests, and we're pleased that we met your expectations in that regard.However, we're truly sorry to hear about your negative experience with one of our agents. We understand the importance of excellent customer service, and we apologize for any inconvenience or frustration caused. We take your feedback seriously, and we will address this issue with our team to ensure that it doesn't happen again in the future.We would like to make it up to you and regain your trust. If you have any specific details or incidents you would like to share with us, please feel free to do so. Your feedback will help us to improve our services and prevent similar situations from occurring.Once again, we apologize for the inconvenience you experienced. We appreciate your understanding and hope that you will give us another opportunity to provide you with a better experience in the future.Thank you for choosing our hotel, and we look forward to the chance to serve you better next time.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Triple J Jibs,I hope this email finds you well. Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had a great and enjoyable experience during your business trip.It's always a pleasure to receive positive feedback like yours. We strive to provide exceptional service and a comfortable environment for all our guests, and we're delighted that we were able to meet your expectations.We're glad to hear that you enjoyed your stay so much. Your satisfaction is our top priority, and it means a lot to us that you had a nice time. We appreciate your kind words and are grateful for your support.If there's anything else we can do to enhance your future stays or if you have any further feedback or suggestions, please don't hesitate to let us know. We value your opinion and are committed to continuously improving our services.Once again, thank you for choosing our hotel for your business trip. We look forward to welcoming you back in the near future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Drei12,Thank you for your kind words and positive feedback about our hotel. We're thrilled to hear that you received excellent service and found our staff to be great.We appreciate your recommendation and are grateful for your support. It means a lot to us to know that we have met your expectations.Should you or your friends have any future travel plans, we would be honored to welcome them as our guests.Thank you again for choosing our hotel and for taking the time to share your feedback. We look forward to serving you again in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Chalkstripes,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the breakfast and found our accommodations suitable for your family.We understand that our location may not be in close proximity to the city centre and we appreciate your understanding in this matter. We believe the tranquility and space we offer make up for the distance.Your positive remarks are greatly appreciated. We're always striving to provide the best experiences for our guests, and your feedback helps us do just that. We hope to welcome you and your family back in the near future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are glad to hear that you found our hotel staff to be friendly and customer service oriented.We apologize for the issues you experienced in Room 606. Your comments about the toilet bowl, bed, luggage compartment, and air conditioning unit have been noted and forwarded to our maintenance team for immediate attention.We also acknowledge your feedback about our telephone service and restaurant offerings. We are committed to improving our services and your comments will be taken into account as we continue to strive to provide a better experience for our guests.Regarding the breakfast buffet, we appreciate your suggestion about expanding our western food station. We will definitely consider this for future improvements. We also understand your concern about the price and we will review our pricing structure.Despite these issues, we're glad to hear that you appreciated our unique patriotic greetings. We believe it's these small touches that make a big difference.We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear Guest,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the comfort of our rooms, our pool and gym facilities, and our delicious buffet breakfast! Your loyalty to our hotel is greatly appreciated. We understand your concern about our location and its distance from shopping malls and other amenities. We're always working on ways to improve our guests' experiences and your feedback is invaluable in that process.We're glad that our proximity to Manila Airport added convenience to your stay and we look forward to welcoming you back on your next visit to Manila.Sincerely,Abie De los ReyesAssistant Front Office Manager

Response from Property: Dear b.free,Thank you for taking the time to provide us with your feedback regarding your recent stay at The Mella Hotel. We appreciate your kind words about our hotel being a nice place off the beaten path, offering a peaceful escape from the hectic city traffic and noise.We apologize for any inconvenience you experienced with transportation availability. We understand that transportation can sometimes be a challenge in our location, and we are continuously working to improve this aspect for our guests.We appreciate your feedback regarding the rooms you stayed in. We are glad to hear that you enjoyed the first room with its stained windows, which reminded you of Arizona. However, we apologize for the issues you encountered in the second room, including the lack of a vent in the shower, mildewy smell, and intermittent hot water supply. Rest assured, we will address these concerns with our maintenance team to ensure that such issues are resolved promptly.We are pleased to hear that you found our service to be great and enjoyed our pool. We understand that our location may not offer a wide range of snack options nearby, but we appreciate your suggestion to bring snacks with you. It's wonderful to know that there are a few places to eat right next door to the hotel.Thank you for your feedback regarding the suitability of our hotel for the day of arrival or the day before departure. We appreciate your insights and will take them into consideration for future improvements.Once again, we appreciate your valuable feedback, and we hope to have the opportunity to welcome you back to The Mella Hotel in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Sincerely,Abie De los ReyesAssistant Front Office Manager