Guest User
November 18, 2024
I can't even remember such a terrible hotel and attitude towards customers. I booked a hotel through an aggregator with prepayment for 5 days, was taken in by the photos and 4 stars in the presentation, in reality everything turned out to be a dud and a deception, the hotel does not even pull 3 *! Some photos were not from this hotel at all, others were clearly taken at the opening 20 years ago. The rooms and corridors are dirty, everything is stained, a persistent smoky smell both in the room and in the hotel, outside the window all night hummed as it turned out a large power station and trains passed. The room was terribly cold, the air conditioner did not turn on for heating. Having stayed in the hotel until the morning, not really getting enough sleep, surprised also by the "wonderful" breakfast in wild frustration decided to move to another hotel, but at the reception I and the aggregator were denied a change in the booking and a refund of my funds. I still checked out of the hotel, I will return the money through the court.