JW Marriott Las Vegas Resort and Spa

It's okay. Some rooms are a lot older than others. Service needs some work. We stayed at the JW Marriott in Las Vegas over Thanksgiving in November. I booked a studio suite and I requested an upgrade through Marriott using my suite upgrade allocation. It should have put me in a one bedroom. The day before I arrived, I received an email telling me I could upgrade to a one bedroom for $60 per night. I replied back that I had requested the upgrade using my suite nights allocation. They should be able to confirm it at no cost. I did not receive a reply. When I arrived at the hotel, they tried to tell me that I needed to pay them $60 per night for my existing room. They then determined this was incorrect. When they gave me the room key, they told me that they had used my suite upgrade. I went to the room only to find that it was the studio suite that I had originally booked. I went back to the desk where they figured out that I should be in a one bedroom. They checked me in again and sent me to a different tower. It was a one bedroom. The suite was large but definitely worn and dated. It was clean but the room had no personality. The food at the hotel is just not great. We ate at their coffee shop twice. The iced tea was horrible. It was from a tap. The food was sub par. If you stay at this hotel, use delivery or go out to eat.