To sum up: This is the worst hotel I have ever experienced in all these years. I booked this hotel for a business trip. When I checked in, they told me that I was overbooked and asked me to wait! I finally got a room, but there was no soap in it. I called the customer service line three times and waited for nearly 1.5 hours before the customer service staff sent me the samples of soap, shower gel and shampoo. In addition, the wash basin was broken. I asked the customer service to arrange for the maintenance staff to repair it, but it was not repaired after nearly 20 minutes. I was furious. What's more annoying is that when I checked out, I saw 4 guests queuing at the front desk, but the 4 service staff at the front desk laughed and ignored the guests waiting. Because I was in a hurry to tell them that I wanted to check out, one of the service staff asked me to throw the room card into the green box. In addition to the room fee, there is also a resort fee of US$50.96 per night, and no invoice is issued. I asked the Trip staff to contact the hotel for me many times, but the hotel ignored it and did not respond. If you are on vacation, try to avoid this hotel and don't spend money to get angry.
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