2-Star Hotels in Lausanne

Due to unfortunate circumstances, our reservation in Du Marche was cancelled by ***********. When we were informed by Dean in the reception that there was hassle with our booking, we were standing there tired and feeling helpless. He patiently explained where the miscommunication occurred, told us he can give a room with private bath (as we wanted it) but only for one night (instead of our plan to stay for 2 nights) as they are fully booked the next day. He gave us *********** customer service number, lent me his internet so I can find a hotel that is available for 2 nights and was helpful in every way possible seeing how we were really disappointed and exhausted (it was 14:00 and we have not eaten any meal yet, coming from Chamonix). I give this hotel 5 stars for Dean's customer service. We could have enjoyed out stay in this hotel, if it was not for some unfortunate incident. Thanks, Dean.

Exactly what we needed. Comfortable room and bedding, very large shower tub. The Breakfast was nice, with attention to avoid disposable material, fresh yoghurts, two coffee machines. The free Lausanne pass allowing free public transportation (and other advantages) was appreciated.

The location is amazing - literally right above the metro station and arrive at the front door in less than 30 seconds. We’ve stayed here for 4 nights and the receptionist we have met are super nice - one of them even guided us to the kitchen to microwave our dinner. Two things we wanted to point out - 1) We had some formal clothes that required ironing, however, the ironing board in room is stored beneath the table and obviously gets super dirty and dusty. At the end we had to iron on the table with a towel on. 2) The housekeeping lady would come knock on our room every morning at 10 to check if we need cleaning or not. One day we told them yes we do need cleaning and would be leaving the room in 30mins. At 3:30pm when we got back to our room, no cleaning was done and yet the cleaning lady came and said either cleaning now or not. We found it quite confusing and disorganised.

The hotel and staff were brilliant. It truly exceeded my expectations. The room was lovely, pillows great ( I asked for synthetic ones) and the bed was comfortable and firm. The bathroom was lovely too. I had a huge panic after dropping my wallet in a taxi. But Sarah, one of the hotel team, was incredible. She was calm and helped me through my panic. She rang around and advised me what to do. I followed her advice and - miraculously - I found the taxi driver and my wallet. It would never have been possible without Sarah's help. Her colleague (Alf?) was also great. He was really friendly - and funny - and helpful. Nothing was a problem. The gym is a wonderful bonus and I had a good workout. I really do recommend this hotel. The location is also only 5-10 mins walk to a metro station. Thank you for my lovely stay!

A perfectly fine hotel with a hotel staff that spoke English well. We had a good stay and for the price it was amazing with the metro really close. The stay even included a public travel pass for going to and from the downtown city. The hotel is a bit special in that it actually is a patient hotel with people staying with newborns and people being in the hospital. So we were s bit in doubt of how that worked and if we even welcome. But we stayed there for 2 nights and had a great time the vibe is just a bit odd and we felt out of place. The breakfast included gluten-free options and was great. The hotel has a fine restaurant that was adequate and at a good price. The restaurant staff didn't speak much English so with a bit of help and Google translate it went fine and with a little knowledge of French it will go fine. Was a bit weird that even when they knew we mostly spoke English and German then those waiters didn't serve us but only the once that knew other languages. We had an amazing stay in Lausanne but felt a bit out of place.

Close to the train station, from the train station gate, first find McDonald's, then go up the McDonald's uphill, and soon there is a winding road on the right to see the hotel LOGO, we just started to go over, dragging the luggage uphill really tired The hotel is on the McDonald's side, up the right hand side up,

Thank you Hotelcard for smart hotel experience . The Crystal hotel is right at Coop City in Lausanne . The room and the shower room are spacious . Beds are Neat and clean . The owner is very generous , welcome drinks with free coffee and tea on 5th floor . I do not think that all the rooms are the same. For the price I paid , I am satisfy .

Arrived at 11:30am the recetionnist only said ”you are too soon, the hotel is full”. We asked if we may use a bathroom which she accepted telling us to go upstair. We noticed a room (N°106) is done, the door open. Coming back at the hotel later on, we discovered our room N°....106!. Also we had to ask if the hotel was delivereing free public transport ticket othwrwise it would'nt have been offered. First hotel impression for a 3☆: very poor. Room: the shower is extremely narrow, we cannot put our 2 foot together and extremely sleepy and dangerous too!

The location of the hotel is good and it is near to the center and the shopping areas. The atmosphere is very familiar cozy, on the ground floor there are lounge areas and meeting rooms to relax and meet with friends and family but also for business meetings. The room was not very spacious but good enough for a short stay and in general, it is a quiet hotel. The breakfast was good with a decent variety of products and the staff was kind. The only downside of our experience was that the housekeeping did not offer a good service. We stayed 3 nights, after the first night they did the turndown service properly but after the second night they didn't do it anymore. Actually, when we came back to the hotel after spending the whole day out, we found some cleaning products all over the shower and the toilet as you can see in the pictures. I went to the reception and told this to a very young lady but she didn't apologize and took it like it was a normal event. Instead, she just explained that there was an inconvenience with the housekeeping staff that couldn't finish their work but she didn't offer to clean the room. I would come back to the hotel but the housekeeping service should be improved.

The location of the hotel is very convenient. There are many restaurants and bars nearby. The parking lot is right next to the hotel. There are also special discounts for hotel guests. The front desk service was very nice. They gave me a transportation card to facilitate transportation in the city and a welcome drink coupon. The hotel style is very morden, but the room is small, suitable for business travel.