Telford Central

Greeted by very friendly and helpful staff member Sarah who quickly booked us in and offered us advice on local places to watch the England game. Room comfortable and clean. Free parking and 10 minute walk into town for bars and restaurants . Stay3d as a stopover on way to west midland zoo

Amazing Experience, Sarah mad the stay very enjoyable. Sarah ensured all our needs were met. Went above and beyond to cater for all our needs eg cots room settings. Sarah ensured all rooms were ready and set up as needed to cater for the kids. Sarah did an amazing job thank you. Our family speak of you Highly after the experience received.

'Wow' what can I say we have travelled to many hotels but, Sarah made this experience number 1. She was so accommodating, so helpful and went out of her way to ensure our experience was exceptional. From our booking, to check-in all the way to check-out Sarah ensured all our needs were met, on Behalf of the family we would like to thank you for an amazing experience, if we are ever in Telford again, we will be sure to stay here again. Thank you Sarah.

Very clean rooms and in perfect order. Make sure to book the breakfast to avoid any inconveniences. Staff are very friendly and care about customers

We spend only a night at premier inn in Telford but very satisfied with the service. Lovely location, good car park, staff very friendly and helpful, especially Gemma, thlhe reception who answered all our questions and guided us with everything.

Great location for the Telford Central Rail Station and plenty of free parking. The centre of Telford is a soulless covered retail centre about 15 minutes walk away. Good base for exploring the beautiful Ironbridge Gorge. Decent Beefeater restaurant next door. Very poor Wi-Fi requiring 40-50 reconnections per evening.

I needed somewhere to stay that was near to the Telford International Centre for a weekend event. This hotel was about a 20-minute walk away, through the main shopping centre (much to my teenage daughter's delight!). The room itself was typical for a Premier Inn. I stayed in a 2-bed family room (1x king, 1x single bed). The only thing that would have helped would have been to have more than one plug socket accessible for charging from the head-end of the bed. I prefer to have my phone next to me on the bedside table overnight, but there was only one plug, so my daughter and I had to do rock/paper/scissors (which I lost), so my phone was on the other side of the room overnight. There were plenty of sockets on the other side though, so maybe I am being overly picky? Facilities were as you expect, clean and straightforward. The window did open a small amount, which was nice as some hotels have windows that don't open, so that was a bonus. This hotel allows early check-in, and the lady who checked us in was really helpful in switching the rooms around so that we could check in at 11am (the earliest), even though the room we were initially pencilled-in for wasn't quite ready. We were also offered bottled water and the option to take whatever fruit we wanted from a bowl in the reception area, which was a nice touch that you don't normally get from a travel inn. I have dropped a star simply because for a travel inn I thought it was quite expensive for the night. There is a Beefeater right next door, but we didn't eat or drink there, so can't really comment on whether that is any good. The staff were both professional and friendly, which always makes a stay a positive experience. The staff deserve 5-stars, I just felt it was a bit pricey for a travel inn.

Very disappointed in the management. Failures in the service was met blaming someone, anyone, else. This was expected to satisfy the customer. The rooms would only be cleaned if requested the day before. 'The cleaners must have forgotten but we can't do anything about it this evening'. 'How was your stay?' I felt that I was an inconvenience to them.

As always staff were great hotel was tired and needed some tlc. Restaurant was OK but I think they had lost their duster.