Guest User
April 28, 2024
I am a Diamond Member. I booked one night with my points for my sons family. I put in the comments on the reservation that my son's family would be the ones checking in. I was told that I have to be the one there, they can't let anyone else ck in with points but the member. that they hadn't since the pandemic. I called Members phone Number and the lady there called them, Didn't help. reservation was cancelled and we have to wait on points to be reinstated!!! needless to say, they had to drive an addition couple of hours to get to our house at 10:00 at night instead of cking in there. This is a hotel located at a medical center!! what if you were being nice and booking a family member there to see someone or to get medical care? guess Comfort Suites would say sorry..