All Suites Appart & Hotel Paris 13 Porte d'Italie

- If access to AC is a concern for you when selecting accommodations, I would definitely not select this hotel and I personally would not stay here again. The room’s AC rarely got below 26C even though the outside temperature was 14C at night and any ventilation was nonexistent. The only option is opening the balcony door which lets in mosquitoes and the sound of a six lane highway (that is 10 meters away) all night so it’s a poor option given this is supposedly a 4 star hotel. We made multiple comments to the staff who did not remedy the situation. - The pre check in cleaning needs work. There were hairs on our bed and the microwave was full of crumbs which are fairly minor concerns but make you question the overall cleanliness of the sheets and towels. - On the positive side the lobby had a nice aesthetic, the location gives easy access to public transit, the night time front desk workers were very friendly and the bed was quite comfortable.

Do not waste your money here!! Yes the price is lower than other hotels but there’s a reason. The room itself was not bad. There were some minor hygiene issues like hair on the bed and a dirty microwave but my husband and I are truly not picky. Here’s the main issue and the only reason I’m taking the time to write a review. This hotel does not have working AC!! This issue has been mentioned in many reviews since the hotel has been open. The hotel manager has since responded to comments saying that the issue has been fixed. Do not believe it! We are American and may not tolerate the lack of AC as well as most but this was unacceptable, especially since we made sure to book an accommodation that specifically listed AC as an amenity. Our room was 25.6 C when we entered and after several hours, the room would not cool below 25C. We went down to the front desk and they said they’d send someone right up. We waited a while and no one came. The phones in the room don’t work and you can’t call anyone for help, so we went down to the front desk again. There were multiple staff members chatting and no guests that they were currently assisting. They told us again that they’d be right up and once again never showed. We barely slept for the two days we stayed here. It was incredibly warm and stuffy and the balcony door opens right next to highway that is extremely loud. Long story short, there’s a reason for the rapid drop in ratings for this hotel. I messaged the hotel in a chat twice about the issue to find resolution and no one replied. They clearly don’t care about making sure guests enjoy their stay and want to come back. I would highly recommend against staying here if you’d like to actually rest while you’re in Paris!

-7 stars. Business trip, 10 nights pre-booked. Upon first check in, just asleep fire alarm kicks off at 3am full evac for half hour. Unable to furnish keycards due to lack of card programming machine. Aircon non functioning nor the extractor fan in shower room 26°C in the room. Balcony door silicone sealed shut. Bar service terrible and prices ridiculous (double rum and some cola €18). Unable to enter through main doors with own keycard after 21.00.