Guest User
July 29, 2024
The Pollicastro is a fantastic renovated boutique hotel, however the welcome to the guests and organisation does not reflect the infrastructure. They offer breakfast for guests not lodging at the hotel, we wanted to book one breakfast for 2 people around Christmas time, they took our reservation 3 times, they confirm the booking 2 of those 3 times and call back to cancel those bookings all 3 times, under the excuse that the hotel was fully booked and could not have 2 more people for BREAKFAST. So between the 23rd until the 29th the December, it was not possible to have breakfast for 2 persons not staying at the hotel, which is understandable if they did not take any booking and confirm the request, but more difficult to accept, when they call one or 2 days later to cancel, and this happened 3 times. Not an easy period to find other options, let's agree. The reason: the hotel was fully booked and could not book 2 more people for breakfast. I do not know what went wrong, the result for sure not good.