Guest User
September 26, 2023
We had a problem with this hotel: we had made the reservation through Agoda and, when we arrived, it was nowhere to be found. We even had the printed confirmation, but it was of no use: they had already sold our room and left us on the street. Luckily, there was another room free and we were able to take it, paying of course, more expensively, because it was of a better category. What can I say, that at the time it was (7 in the afternoon) they were not going to sell it and they could have let us have it for the price we paid and reached an agreement with Agoda, but no. The owner never showed his face either, he let the little girl who was manning the reception and the pub take the piss. Luckily Agoda did respond (after several calls because it's not easy to talk to them either) and they refunded us the money for the room that we had to reserve on the fly. They told us that they had tried to speak with the hotel owners, but they did not answer the phone. As for the room, it was nice, it was also the most expensive and we had a good time there. It was easy to park in front of the hotel. Obviously, I wouldn't go back, but if it occurs to anyone, confirm before arriving that you have your room reserved.
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