Name: Park Inn by Radisson Edmonton Airport
Address: 7118 Sparrow Dr, Leduc, Alberta, T9E 8A5, Canada, 7118 Sparrow Dr, Overseas, Canada
Rating: 4

All reviews

Positive reviews

Reviews with photos/video

The food is the same every day
The hotel is too far from all facilities except the airport

The location is great. The proximity to the hotel is worth it. The Hotel staff was amazing.

I was very pleased with our stay. The lady at the front desk was  helpful by allowing us to check in earlier. The breakfast was delicious. I would stay there again.

A not so accessible place to stay, great staff tho’

Very good hotel good prices , free breakfast rooms were very clean . Enjoyed this place a lot

Hotel was good and most of the service was great, but we dealt with a male when we checked in who was rude.

Affordable, modern and clean. Perfect hotel for a good nights rest before a long flight. 

24-hour front desk

Luggage storage

Wi-Fi

Breakfast

Pets allowed

All Languages

English

All Room Types

Queen Room - Non-Smoking

Queen Room - Disability Access/Non-Smoking

2 Queen Beds Room, Non-Smoking

King Room - Non-Smoking

King Room-Non-Smoking

Superior Queen Room

We had requested a room with 2 queen beds and a pullout, but there was some kind of a mix-up, so instead of a pullout, we had only a love seat. Arshdeep at the front desk was very kind and helpful in getting the situation straightened out for us. The beds were comfortable, and the breakfast was pretty decent.  Upon check out, we wanted to pay with a prepaid Visa gift card, which Shivani worked very hard to figure out for us (we've stayed at other hotels, who either couldn't figure it out, or didn't even try, so we are very grateful to Shivani for not giving up.) The only downside of our stay was that there was no hand soap in the room (a supply issue) and we had to ask for extra towels and toilet paper, which should have already been stocked in the room, but these are pretty minor inconveniences. I think we got great value with this hotel, and would likely stay again if we need a place close to the airport.

Booked this hotel after researching several in the area for an anniversary getaway. I purchased the Romance package and the king suite with jacuzzi tub for our stay. Check-in was good, then we went up to our room. Upon opening the door and walking in, it was quite apparent that none of the romance package surprise for my wife was present. The only thing present in the room was the stained carpet and dirty jacuzzi tub.  I went downstairs to bring my concerns of the lack of my package being in my room. First I was questioned of whether I even purchased it, then the front desk finally decided to look it up and confirm that I did purchase it.   The next step the front desk took was to blame the morning staff instead of taking any responsibility. “The morning people are supposed to deal with it so there’s nothing we can do”  I then asked what they could do for me as now there was clearly no way I’d be getting my package and experience as purchased. I was offered 10% at the restaurant at the hotel next door as this place doesn’t have a restaurant. An absolute slap in the face. After 5 minutes of going being the wall they came out and said they’d just give me the the money back for the package and nothing to make it worth it. So ~$50. I said that’s not good enough to just give me back the difference for their error and ruining our anniversary experience. I asked for them to speak to a manager and do better, as well as some wine glasses for the wine I now had to go get my own champagne as the hotel wasn’t able to come through on their promise. The wine glasses were of course, dirty. They said they would call me in my room after they spoke to the manager. 20 minutes went by and I was called with “the best we can do” offer of them taking my package off my invoice and an additional $20 off! Wow. For a chain hotel, like the radisson who makes millions over millions every year, to offer $20 off for their is extremely embarrassing and another slap in the face. So recapping, $206 for a stained room, dirty wine glasses, gross bath tub, and some very poor customer service.   But don’t worry it gets better, at checkout, when I asked for a receipt for my stay, and the lady was able to finish her WhatsApp personal text conversation, she was able to provide it for me and to my surprise, well not really a surprise. My package was taken off, and then not $20 like I was told, but just $10 was taken off. Unbelievable.   Thanks very much, Radisson, for completely ruining the one night a year we get away from the kids and slapping me in the face with pathetic offers after the errors YOU made. Some of the worst customer service and the worst experience I could have ever imagined.

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Park Inn by Radisson Edmonton Airport Reviews

Discover 108 reviews of Park Inn by Radisson Edmonton Airport, rated 4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Park Inn by Radisson Edmonton Airport Reviews: 108 Verified Reviews Latest 2024 | Trip.com

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Park Inn by Radisson Edmonton Airport Reviews

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