My check in was great and I was happy I got a 1st floor room; HOWEVER, once it got dark out and the security flood light came on and shone DIRECTLY into the room (HIGHLIGHTING every move because the curtains would not close), the stay became negative. There was no way to close the curtains, the light kept me awake ALL NIGHT, and absolutely no privacy. As a female customer, some advice to your front desk: never give a woman a room facing the entrance, 1st floor, with a flood light beamed directly into the room. NOT SAFE at all.