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Latest Hotels Reviews for Lens

Alaïa Lodge
4.4/523 Reviews
The hotel had a very good location and the public bus-stop was just in front of it. The staff were friendly and they helped me a lot by answering my questions about the area and how to go to certain places. The room was as expected and the pictures on *********** are just a perfect example of what you are getting. The prices of this hotel were one of the best prices in Crans-Montana area. The breakfast was included so in general I liked my stay at Alaïa Lodge and I recommend staying there.
Hotel Etrier
4.2/519 Reviews
Overall I loved my stay here. There were a few things they could improve upon to make the stay better and I would return. But first let me touch on the positives + gorgeous views when you enter and from breakfast + our room was cosy and the decor fab + nice shower + dog friendly + close to ski (not directly there but maybe 10 mins walk) + interiors are cool Now to the negatives which I really think they should work on to improve the hotel and the experience - the car park is completely dangerous. Other hotels clear the car parking area but not this one. Its full of ice and snow and it’s directly outside of the entrance to the hotel. So even if you don’t have a car you’ll need to walk there. So bad and needs NEEDS to be amended. - the breakfast is not great and ends at 10:30 but when we arrived at 9:45 I had to say to the waitress can we have more of everything at the buffet because there was literally one croissant. I would understand if we arrived at 10;25 but not at 9:45. - internet does not work downstairs and is pretty bad throughout. Overall I had a lovely stay because the views are gorgeous and staff lovely. They just need to change the few things above ans I would be telling everyone what a fab hotel it is.
Sport Club Residences & Spa
4.8/51 Reviews
Everything was good.
Six Senses Crans-Montana
4.3/527 Reviews
We have stayed at the Six Senses on two occasions, firstly in Portugal and now at Crans Montana. We stayed for three nights and spent over 7,500 CHP for the accommodation and extras. There was so much that the hotel does right, largely the architecture and finish of the building but there is so much they have got wrong with their approach and service. It feels like this location wants to be a luxury offering but without the accompanying service levels and they make so many basic mistakes that are simply not becoming of a 5 star hotel. I felt compelled to write this review after being harassed post our stay for 65 CHP which was the cost of the in room teddy that the hotel leave in every room. It’s a money maker when you turn up with multiple children. We read and re-read the accompanying card which stated that the cost of the stay and the teddies adoption fee goes towards their sustainability initiatives. Clearly a mistake on our part as busy parents juggling multiple children on arrival. But here’s the issue, we overlooked all the other money grabbing that the hotel did and let that go until this last episode. During our stay we had baby sitting that was offered to us on the basis of 35 CHP for an in house nanny and 55 CHP for an external nanny per hour. We took the in house option. Upon check out however we were told that this was 35 CHP per child per hour. For a 3.5 hr service they wanted to charge us 367 CHP. The external option would have been 577 CHP and in addition the hotel wanted to charge us a 10% handling fee. We were also charged 45 CHP for 5 scoops of ice cream for our children (9 CHP per scoop). I understand the hotel plays to a 5 star audience who may not always check their bills but this is disgusting. In the greater context of cost of living and the have and have not’s the approach of the hotel is shocking. I am glad to say that the hotel relented on the baby sitting charges and accepted they misinformed us but at every turn there was money to be made. We paid an extra agent 300 CHP to hire bicycles for 2-hours (a day charge was the minimum). The service we had from the individuals that looked after us at concierge (Arthur) and the setting up of the bikes was brilliant and it really made the stay but the cost was way too much. It was another thing that was just extra revenue for the hotel. We have finished a 6-week journey through France and Italy and stayed at some wonderful hotels who went the extra mile to build a client base and who could easily have penny pinched on the small stuff but didn’t. The Six Senses in Crans Montana did so much so well but let themselves down on the easy stuff. Teaching great customer services is an art and unfortunately it isn’t one that they have mastered at this location. We also had a terrible interaction with the cleaning staff who even though the hotel knew our schedule with young children sleeping and our restaurant t bookings, continued to send staff to knock on the door at 9am a

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