Hotel Al Sole

Friendly and helpful staff. Nice, tropical garden with small pool. Good breakfast. A quiet place to stay, a few blocks from the cathedral.

Very welcoming staff, clean room, about 15 min walk to the center. Breakfast was good too. Only downside was the room wasn't very quiet.

The staff where amazing. The woman who checked us in made us feel very welcome. She is a star!

Food is delicious! Scarlett who served us breakfast was awesome and attentive. Would definitely stay there again.

A fairly comfortable room, although walls are thin and noise travels easily. The pool provided much needed respite from the heat of Leon. The breakfast was also delicious!

Clean room excellent staff very friendly

Upon check in there was confusion with our multiple reservations. We had a group of 9. We did not find the front desk agent that greeted us to be friendly. And then we were told that none of the rooms had hot water, which was not specified when we booked online via booking. In addition, the room that we stayed in # 11, had something living in the ceiling (we think it was a bat), plus there was plastic and cardboard taped to the ceiling. Another thing to point out is that the AC mini split unit in that room is not adequate for the size of the room and the fact that it has vaulted ceilings. So during the day it is hot and does not cool down much until night time. The walls are thin so you can hear your neighbors and it’s hard to sleep because the next-door neighbors have multiple dogs barking all night. This is a very basic hotel, but I guess people expect less since you’re paying less, however maintenance should be the most basic thing in any hotel. The descriptions of the rooms should also be more clear. (For example, we had booked multiple rooms thinking they all had AC. But not all of the rooms in the hotel have AC and it was not mentioned that some rooms did not have AC so we had to switch at time of check-in.). This hotel could be nice, but it needs much better attention to detail.

The place is nothing like they present it in the promotional marketing… the entrance is an alley… no air conditioning in some rooms, no hot water, the bed has no quality sheets and pillows. The place is basically an old house converted to make money of turists. HOWEVER, the worst part is the lack of customer service training, the lady at the entrance desk is poorly trained, defensive , and could not care less about our concerns.

Wonderful staff, easy 15 minute walk to the main Square. Lots of Resturant options and the courtyard is a beautiful oasis