Hotels near Biblioteca Comunal d'Escaldes-Engordany, Les Escaldes

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

I went with a coach party from National Holidays. Apart from another coach arriving at the same time - which made thinga bit hectic at check in - everything was great. (the other coach only stayed one night). The rooms, food and staff were all fantastic as was the location. I cannot praise the hotel enough for making us more than welcome. I would go again either as an individual or as part oif a party.

This hotel suited our needs perfectly for a 2 night stay in Andorra and is a great value stay. The room and beds were comfortable and it was just a short walk to the shopping mile and plenty of restaurants. There was also a bus stop just outside that we used for our onwards journey to France (note you need to pre book that online). in terms of cons, it was a 25min walk from the Andorra bus station, but that isn't really a big issue. We had an alcohol gel dispenser in our room which was empty and was never refilled after we asked. There was also gel at reception, so again not a major issue.

The location of the hotel was prime, right next to the main street. Staff was very friendly and gave us a free upgrade to a superior room which was very appreciated. A gift was also provided after checkout which made a good impression. Room itself and the views were close to exceptional.

# Transportation # There is an underground parking lot charging 18 yuan for one night. The room is good and it's cost-effective. It is very close to the pedestrian street. I went to this country with friends every time. Although this country is tax-free, you should pay attention to the quota of 900 euros per person.

I didn't ask for breakfast, so I don't know how. The room is relatively clean, after all, it is cheap, but there are too few front desk staff, it takes a while to check in. By the way, the front desk will provide meeting and bread, so good. Lemon and orange water is delicious.

Hotel has a good location, walking distance from center and main attractions but also in a quiet area. Personal was polite and respectful, offered a lot of information regarding our stay and were ready to address any complain we had. The room was very clean, same as the bathroom, also the view of the room was very nice, seeing the mountains in the distance. The bed was comfortable, had no issue to have a good sleep. Parking was free over the weekend. Overall a very good stay in Andorra, very good price quality ratio.

The hotel is located at the end of the city or halfway up the hill. From the station it used to cross the entire city. When I saw the front desk of the hotel, I asked, ”Did you actually drive?” It’s probably watching me push a box and gasp. But breakfast is OK, the hotel has a free warmth to soak (it is quite cold 36. 7 degrees - on a relatively small pool, I just met a pair of foreigners when I entered, haha small place everyone squeezed or a Beauty.

The hotel is located in a commercial street, and I especially like the public areas of their home. The public areas in the picture are all of their home. The restaurant on the first floor has a great environment. The lounge has indoor and outdoor areas. You can order drinks at the bar. It is suitable for office work, drinking and chatting, and it feels like a coffee shop. The breakfast area is very large, with a separate floor, the content is very Western and simple. It's good overall, but the soundproofing of this room is a bit poor, and the footsteps upstairs are so clear as to be walking around in my room, and I thought the room had entered in the middle of the night. There is a Hong Kong Chinese restaurant opposite (the name is HongKong).

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And