Hotels near Biblioteca Comunal d'Escaldes-Engordany, Les Escaldes

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

I went with a coach party from National Holidays. Apart from another coach arriving at the same time - which made thinga bit hectic at check in - everything was great. (the other coach only stayed one night). The rooms, food and staff were all fantastic as was the location. I cannot praise the hotel enough for making us more than welcome. I would go again either as an individual or as part oif a party.

This hotel suited our needs perfectly for a 2 night stay in Andorra and is a great value stay. The room and beds were comfortable and it was just a short walk to the shopping mile and plenty of restaurants. There was also a bus stop just outside that we used for our onwards journey to France (note you need to pre book that online). in terms of cons, it was a 25min walk from the Andorra bus station, but that isn't really a big issue. We had an alcohol gel dispenser in our room which was empty and was never refilled after we asked. There was also gel at reception, so again not a major issue.

The location of the hotel was prime, right next to the main street. Staff was very friendly and gave us a free upgrade to a superior room which was very appreciated. A gift was also provided after checkout which made a good impression. Room itself and the views were close to exceptional.

# Transportation # There is an underground parking lot charging 18 yuan for one night. The room is good and it's cost-effective. It is very close to the pedestrian street. I went to this country with friends every time. Although this country is tax-free, you should pay attention to the quota of 900 euros per person.

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Hotel has a good location, walking distance from center and main attractions but also in a quiet area. Personal was polite and respectful, offered a lot of information regarding our stay and were ready to address any complain we had. The room was very clean, same as the bathroom, also the view of the room was very nice, seeing the mountains in the distance. The bed was comfortable, had no issue to have a good sleep. Parking was free over the weekend. Overall a very good stay in Andorra, very good price quality ratio.

We spent one night in Andorra during a trip mainly to see Barcelona. I chose this hotel because it was a good price, has a spa area and offered parking. The half-board option was also convenient so we wouldn't have to spend extra time deciding on a restaurant for dinner. It worked out really well! Check-in was a breeze and we learned upon check-in that our reservation included time in the hot tub in the spa area. We were expecting to have to pay extra for that, so it was a welcome surprise. Our room was spacious enough for one night and included all the amenities we needed (shampoo, soap, etc). The room faced a rushing stream which was perfect white noise during our sleep. We normally use a white noise app on our phone, but it was not needed this time. The bed and pillows were perfectly comfortable. The spa area was nice and we enjoying hanging out in the hot tub after walking around the town for a bit. Our reservation included half board. Dinner was from a fixed menu, but there were some good options to choose from and our meal was tasty. The server was not super friendly, but efficient. Breakfast had good options and variety and we were fueled up perfectly for our drive back to Barcelona for the rest of our trip. Parking is available for an extra fee in a lot down the street from the hotel.

The hotel is located in a commercial street, and I especially like the public areas of their home. The public areas in the picture are all of their home. The restaurant on the first floor has a great environment. The lounge has indoor and outdoor areas. You can order drinks at the bar. It is suitable for office work, drinking and chatting, and it feels like a coffee shop. The breakfast area is very large, with a separate floor, the content is very Western and simple. It's good overall, but the soundproofing of this room is a bit poor, and the footsteps upstairs are so clear as to be walking around in my room, and I thought the room had entered in the middle of the night. There is a Hong Kong Chinese restaurant opposite (the name is HongKong).

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And