HUALUXE Leshan

HUALUXE Leshan Reviews

HUALUXE Leshan

No.888 Baiyang West Road (Near Jiaxing Road Food Street), Shizhong District, Leshan, Sichuan, ChinaView Hotel Details
HUALUXE Leshan
HUALUXE LeshanHUALUXE LeshanHUALUXE Leshan
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HUALUXE Leshan Guest Reviews

4.8/5
Excellent
2369 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2369)
Positive reviews(2341)
Reviews with photos/video(396)
Delicious breakfast(248)
Easy to get around(194)
Would stay again(126)
Friendly front desk staff(106)
Convenient for shopping(99)
Close to train station(78)
Awesome gym(16)
Excellent afternoon tea(16)
Negative reviews(28)
Yaoshen
2 Double Standard SM
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Great experience, I will choose this hotel as my first choice when I go to Leshan for fun in the future.
Response from Property: Dear guest, Thank you for choosing the Leshan HuaLUXE, we are pleased to see that you are satisfied with the hotel as a whole and thank you again for your recognition. General Manager Jackson Zeng
Raffaele
1 King Standard NS
Stayed in Jan 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 31, 2023
Really clean, spacious and well located hotel. Enjoyed every little bit of it. The place to stay in Leshan
Response from Property: Dear Guest , Welcome to stay HUALUXE Leshan,We would like to thank you for your kindly feedback .Your loyalty is important to us and I do sincerely hope that you become a regular guest with us here at the HUALUXE Leshan .Yours sincerely. Jackson Zeng
Robert Harwood
1 King Standard NS
Stayed in Dec 2022
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 29, 2022
The hotel was near the station, 5 minutes in a taxi. Another 20 mins to get to the big Buddha. We didn't explore Leshan much due to time but there where plenty of places to eat, buy supplies near by. The pool was shut due to water works going on. The gym was quiet with a lot of equipment. Breakfast was fine: pastries, yogurt, cereal, bacon, sausage, eggs - the usual. No towels left in the room but service was friendly and they sorted that quickly. Overall, a decent place to stay.
Response from Property: Dear Guest , Welcome to stay HUALUXE Leshan,We would like to thank you for your kindly feedback .Your loyalty is important to us and I do sincerely hope that you become a regular guest with us here at the HUALUXE Leshan .Yours sincerely. Jackson Zeng
Guest User
Standard Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel has a good butler service. Miss Zoe contacted us in advance and provided food guides. The service response was timely. Thumbs up 👍. The hotel has complete supporting facilities such as spa, swimming pool and gym. The breakfast is very rich, with Leshan-style egg cakes, tofu brain and Bobo chicken 👍
Original TextTranslated by Google
Response from Property: Dear guests, hello. Thank you for choosing Leshan Huayu Hotel as your place to stay in Leshan. Thank you for sharing your positive comments on the hotel's "timely service response and complete supporting facilities". Thank you for your recognition of the service of hotel employee Zoe. Leshan Huayu Hotel inherits the brand's "Art of Chinese Hospitality" and implements it in daily work to bring a comfortable and pleasant stay experience to every guest. The comfortable bedding in the hotel rooms is well received by many guests and is the guarantee of your perfect sleep. For every guest, we always do our best to provide perfect service and provide you with a perfect stay with more perfect details. Recently, the Xianyan All-Day Restaurant is a Spanish food season theme buffet dinner, with a variety of global cuisine and delicious sashimi. It will be open every Friday to Sunday. You are welcome to taste it. We sincerely look forward to your stay again and enjoy more advantages! All the staff of the hotel are looking forward to your visit again and wish you a happy life. Simon Hou General Manager
Linglingliu
2 Double Standard SM
Stayed in Apr 2024
Travel with friends
88 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room is large and clean, the facilities are new, it is convenient to eat dinner nearby, the hotel service is very good, the Hualuxe brand is well-deserved. The breakfast is rich and has many varieties, which is really good. The swimming pool is relatively standard.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Leshan Hotel and taking the time to share your experience so carefully. Thank you for your praise of the hotel: "The rooms are large and clean, the facilities are new, it is convenient to have dinner nearby, the hotel service is very good, the breakfast is rich and has many varieties, it is really good, and the swimming pool is relatively standard." Thank you for sharing your beautiful pictures. Your patience and detailed comments are a constant source of motivation for us to do better. We value the experience of every customer who comes to our hotel. Bringing you a good service experience is our service purpose and top priority. We will follow up and improve on the suggestions you put forward. Sincerely look forward to your visit again, and wish you a pleasant trip and smooth work! Simon Hou General Manager
jacky-runner
1 King Standard Lounge Access NS
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
I ran a half marathon in Leshan and stayed at Huayu, the No. 1 hotel in Leshan. The location is good, the surrounding area is convenient, the hotel facilities are also great, and the breakfast is rich. Although I am not particularly satisfied with the organization of the Leshan Marathon, I am very satisfied with the hotel accommodation. The saleswoman Lynn contacted me in advance, provided a reliable list of Leshan delicacies, and upgraded the room for free. She is a reliable person. I will stay at their house next time I come to Leshan!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hualuxe Leshan and sharing your stay experience. Thank you for your praise of the hotel's location, convenient surroundings, and rich breakfast. Thank you for your recognition of the service of hotel employee Lynn. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life. Simon Hou General Manager
SportChrono
1 King Standard Lounge Access NS
Stayed in Apr 2024
Couples
36 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Convenient transportation. You can go there from the high-speed rail station or by car. There are 2 floors of underground parking. As long as there is no event, parking is still very convenient. Opposite the hotel is Shihao Plaza and Ito Yokado. The price is moderate and the service is very good. The air conditioner is very quiet.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Huayu Hotel Leshan as your place to stay in Leshan. Thank you for sharing your positive comments on the hotel's "convenient transportation and good location" and thank you for sharing your beautiful photos. Huayu Hotel Leshan is close to Leshan Station and opposite the Shihao Business Circle, making travel and shopping very convenient. Huayu Hotel Leshan inherits the brand "The Art of Chinese Hospitality" and implements it in daily work to bring a comfortable and pleasant stay experience to every guest. The hotel always tries its best to provide perfect hospitality. All the staff of the hotel look forward to your visit again and wish you a happy life. Simon Hou General Manager
Guest User
2 Double Standard NS
Stayed in Apr 2024
Travel with friends
43 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The hotel's hardware and software are very good. The underground parking is also very convenient. The breakfast is rich in variety and there are local snacks. It is very good. It is also very convenient to taste local specialties around. It is only about 20 minutes drive from the Leshan Giant Buddha. I will definitely come again when I go to Leshan in the future. It is worth recommending
Original TextTranslated by Google
Response from Property: "Dear guests, thank you for choosing Huayu Hotel Leshan as your place of stay in Leshan. Huayu Hotel Leshan inherits the brand "The Art of Chinese Hospitality" and implements it in daily work to bring a comfortable and pleasant stay experience to every guest. Thank you again for your recognition of the hotel and its employees. All the hotel staff are looking forward to your visit again and wish you a happy life. Simon Hou General Manager"
Thomson89
1 King Standard NS
Stayed in Apr 2024
Solo travelers
5 review
2.5/5
Posted on Apr 22, 2024
1. The hotel's welcome service was regrettable. The courtesy and thoughtfulness I expected when I arrived and left were not reflected as I expected. There was no service when getting on and off the car, and no one offered a hand even when I was carrying a lot of luggage. This indifferent attitude is far from the high standard of service that a five-star hotel should have, which is disappointing. 2. Although the hotel is well maintained overall, the facilities are still a little old. Some equipment seems to have not kept up with the pace of the times, and there is a clear gap with the modern standards of five-star hotels. 3. The hair dryer provided is not only noisy, but also has very low air volume, which is obviously eliminated by the times. The existence of this equipment undoubtedly affects my living experience in the hotel. 4. Regarding the hotel's service staff, I think they need to improve their professionalism and service level. The standard of a five-star hotel is far more than providing basic accommodation services. It also needs to pursue perfection in details to create a warm experience for guests. However, during this stay, I did not feel such high-standard service. In summary, although the hotel still needs to be improved in many aspects, I am still full of expectations for its future development. I firmly believe that as long as the hotel can improve and upgrade its existing problems, it will be able to rank among the ranks of truly excellent five-star hotels and meet the five-star standards of the InterContinental Hotels Group. Otherwise, I am very disappointed as I often cooperate with the InterContinental Group for business activities.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Hualuxe Hotel Leshan! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service and the continuous motivation for us to do better. We are very sorry for the inconvenience caused to your travel and stay. We are deeply sorry. At the same time, thank you very much for your valuable suggestions for the hotel. The hotel management attaches great importance to your comments and suggestions. We have reflected your feedback to the relevant departments of the hotel for follow-up improvements in order to bring you truly high-quality service. We will strengthen the training of employees' service awareness and bring you truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you for your valuable comments on the hair dryers in the hotel rooms. It is very important for us to satisfy you. All the staff of the hotel sincerely look forward to your visit again so that we can provide you with better services and wish you a happy life. Simon Hou General Manager
Qinlaofendoulaomujiang
2 Double Standard Lounge Access NS
Stayed in Apr 2024
Family
27 review
2.0/5
Posted on Apr 14, 2024
It is said to be an InterContinental Hotel, and the advertisement also shows that a master of Chinese painting participated in the design. The new Chinese style, is there any misunderstanding of the new Chinese style in the hotel? As a person who has been studying calligraphy since childhood, I don’t think there is any trace of the new Chinese style. Other things aside, there is no service. I called the front desk to ask her to help me book an executive twin non-smoking room, and she said that it was not available. I said that I saw it on Ctrip, and I asked if you are not synchronized? She said that they are synchronized, but if you see it on Ctrip, you can book it on Ctrip. Her attitude is very stiff. Putting aside the service, let’s talk about hygiene. Do you think this should be the hygiene conditions of a star-rated hotel? The hygiene of ordinary express hotels is better than yours. The facilities are also, there is no smart toilet, and the hair dryer socket is broken.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hualuxe Leshan and sharing your stay experience. We are deeply sorry that your stay did not meet your expectations. It is our top priority to provide our guests with a comfortable experience. We will also report this to the relevant departments to ensure that such incidents do not occur again. All the hotel staff sincerely hope that you will come again so that we can provide you with better services and wish you a happy life. Simon Hou General Manager
Guest User
1 King Standard NS
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The front desk provided considerate service. We chose a non-smoking room and reserved a room with an excellent location in advance. The crib was very clean. There were charging stations in the basement. There were also many places to eat downstairs. It was not far from the Leshan Giant Buddha. Overall, it was very comfortable to live there.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Hualuxe Hotel Leshan! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Thank you for your praise of the hotel's "intimate front desk service, good room location, and overall comfortable living". Thank you for sharing your beautiful pictures. Your patience and detailed comments are the greatest affirmation of our service and the continuous motivation for us to do better. Hualuxe® Hotels and Resorts was founded by InterContinental Hotels Group in 2012. It is a truly international high-end hotel brand supported by an international group and built according to the habits of Chinese consumers. 263 new Chinese-style rooms and suites, with low-key and elegant decoration style. Among them, the terrace garden room allows you to enjoy the city view privately. From the Caifenglou Chinese Restaurant, which provides authentic Sichuan and Guangdong cuisine, to the Xianyan All-Day Restaurant, which brings together and innovates buffet breakfast and dinner. From the relaxed talks of Ju Mingyi to the experience of Chinese style afternoon tea at Hualuxe Yaji. We look forward to your next visit and the opportunity to invite you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback, and wish you a happy work and life. Simon Hou General Manager
Guest User
1 King 1 Bdrm Suite Living Areas NS
Stayed in Apr 2024
Family
19 review
4.0/5
Very Good
Posted on Apr 27, 2024
The room is big, the location is very good, the service is quite warm, but there is no welcome tea in the lobby, the hygiene is not up to the standard of a five-star hotel, when making the bed, pajamas are placed under the quilt instead of being taken out and folded, the bathroom is simply cleaned, and the hair is clearly visible!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Hualuxe Hotel Leshan! Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service and the constant motivation for us to do better. First of all, thank you for your enthusiastic affirmation and praise of the hotel rooms, geographical location, and service. At the same time, we are very sorry for the inconvenience caused to your travel and stay. We are deeply sorry. The hotel management attaches great importance to your comments and suggestions. We have reflected your feedback to the relevant departments of the hotel for follow-up improvements in order to provide you with truly high-quality services. We will strengthen the training of employees' service awareness and provide you with truly high-quality services. Listening to guests' opinions can help us create the best customer experience. All the staff of the hotel sincerely look forward to your visit again so that we can provide you with better services and wish you a happy life. Simon Hou General Manager
Guest User
1 King Standard High Floor Lounge Access NS
Stayed in Apr 2024
Family
4 review
3.0/5
Posted on Apr 7, 2024
As a five-star hotel in Leshan, it has a superior location and a good sanitary environment, but the facilities are too poor. The hotel changed the first room because the window could not be closed. The second room did not have air conditioning. I called the front desk and was informed that the pipes were cleaned for the season change. The whole hotel was only in natural wind. A fan was sent, but the hotel did not inform in advance that there was no air conditioning. Because I was traveling with children, the room was 28 degrees and the children could not sleep because of the heat. I contacted the hotel front desk and Ctrip, and the air conditioning was turned on after 12 o'clock in the evening, but I found that the air conditioning was turned off again when I woke up the next morning. The final reason was to save costs. It was so annoying. Such a hotel is too bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hualuxe Leshan and sharing your stay experience. We attach great importance to your feedback and sincerely apologize for the inconvenience. In future operations, we will strengthen inspections to prevent similar situations from happening again. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service. Simon Hou General Manager
Guest User
1 King Standard NS
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I originally booked a homestay, but because the room smelled, I temporarily changed to a hotel. The quality of Hualuxe is still guaranteed, and the service is great. When I took my children out for a trip, Xiao Chen from the hotel also sent us a food and travel guide, which saved us a lot of trouble. Good reviews.
Original TextTranslated by Google
Response from Property: "Dear guests, thank you for choosing Huayu Hotel Leshan as your place of stay in Leshan. Huayu Hotel Leshan inherits the brand "The Art of Chinese Hospitality" and implements it in daily work to bring a comfortable and pleasant stay experience to every guest. Thank you again for your recognition of the hotel and its employees. All the hotel staff are looking forward to your visit again and wish you a happy life. Simon Hou General Manager"
Guest User
2 Double Standard NS
Stayed in Mar 2024
Family
2 review
4.0/5
Very Good
Posted on Apr 4, 2024
The hotel we stayed at on the weekend is in a very lively location, just opposite the Shihao Plaza. There are many restaurants nearby, and it takes only about 20 minutes to get to the Big Buddha. Overall it is ok, with rich breakfast varieties, and the price is not cheap. It seems to be the best hotel in Leshan.
Original TextTranslated by Google
Response from Property: "Dear guests, thank you for choosing Huayu Hotel Leshan as your place of stay in Leshan. Huayu Hotel Leshan inherits the brand "The Art of Chinese Hospitality" and implements it in daily work to bring a comfortable and pleasant stay experience to every guest. Thank you again for your recognition of the hotel and its employees. All the hotel staff are looking forward to your visit again and wish you a happy life. Simon Hou General Manager"