Fuzhou Guian Xishan Hot Spring Resort Reviews
Fuzhou Guian Xishan Hot Spring Resort
No.104 National Highway (Gui'an Tourist Area), Lianjiang, Fujian, 350001, ChinaView Hotel Details
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Fuzhou Guian Xishan Hot Spring Resort Guest Reviews
4.4/5
810 review
Verified reviewsLocation4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(810)
Positive reviews(750)
Reviews with photos/video(253)
Classy environment(186)
Relaxing hot springs(145)
Friendly front desk staff(75)
Loved the view(53)
Tasty food(34)
Perfect for families(25)
Delicious buffet(11)
Negative reviews(60)
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Jun 2024
Couples
20 review
Posted on Jun 6, 2024
Enviroment still fine, room is normal, 温泉is no good alot pool closed.
Response from Property: Dear little master, hello! We are very sorry that we could not leave you with a satisfactory impression on this trip. Our improvement and progress are inseparable from your opinions and encouragement. We will actively treat your feedback and seriously optimize, train and rectify it, striving to be more personalized. Our high-quality service ensures that every guest will have a satisfying and enjoyable holiday experience. We hope we can do better in the future. If possible, please contact the hotel and give us a chance to save the regret! Xishan Hot Spring Resort Hotel sincerely invites you to experience the hotel again. We wish you all the best and look forward to welcoming you again with better performance after comprehensive upgrade!
Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Feb 2024
Travel with friends
6 review
Outstanding
Posted on Feb 7, 2024
Spacious room with great private hotspring
The main hotspring have many different pools to try!
Response from Property: There is always unexpected warmth, thank you very much for your affirmation of us. After receiving your praise, Xiaoxi's heart is sweeter than tasting honey. We will continue to work hard and look forward to seeing a better version of us next time you stay.
Guest User
Family-friendly Family Room
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on Apr 21, 2024
goodgood
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Aug 2024
Couples
1 review
Outstanding
Posted on Aug 18, 2024
The facilities and environment are very good. Before coming here, I learned that the environment is very old, but after arriving, I found that it is not as bad as what people say online. The decoration is still high-end and new, the hygiene is also ok, and the service is also very enthusiastic. Overall, I am quite satisfied, but the only thing is that the room door is not very soundproof. Early in the morning, a group of children ran around in the corridor and screamed very loudly. It felt like the door did not exist, and no staff dissuaded them.
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Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
Ermachen
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Aug 2024
Family
29 review
Outstanding
Posted on Aug 16, 2024
The hotel is average, but my five-star rating is for Ctrip. When I faced some problems with my stay, Ctrip actively communicated and cooperated. The service efficiency was super fast and super good. I celebrated my child's birthday in the hotel and was quite happy.
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Response from Property: We believe that every encounter in life is hard-won. We cherish every encounter and provide you with high-quality and efficient service experience. We are very happy to be able to bring you good memories after we say goodbye. We sincerely look forward to seeing you again. Come! !
Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Aug 2024
Family
9 review
Posted on Aug 5, 2024
First time criticizing a hotel. It is understandable that the facilities are old, but the hygiene is not a little bit poor. This kind of place is usually for children to play. There are bugs in the room, and the smell is so strong that it is hard to describe. The key is that it feels normal for a hotel. It is a hot spring resort. The children's ocean ball pool is advertised so well, but the pool is so dirty that no one dares to go in. I forgot to take pictures. The feet of children and adults in the hot spring pool were injured to varying degrees. There was no reminder. When I sent the photos to the hotel management, there was no response. They didn't care at all. I have pictures as evidence. I won't mention the breakfast.
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Response from Property: Dear guest, thank you very much for your stay and detailed review. It is the continuous concern and supervision of our customers like you that enable us to constantly discover deficiencies and problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations. Due to the hotel's geographical location surrounded by mountains and rivers, with intertwined mountains and abundant water sources, there are many mosquitoes, which brings you troubles. We apologize for the inconvenience. The hotel management attaches great importance to it and has conducted careful investigations and timely rectification and training. The hotel has also comprehensively increased its mosquito elimination work. Thank you again for your tolerance and understanding, which encourages and supports our work. All staff of Xishan Hot Spring Resort Hotel sincerely look forward to your visit again and giving us the opportunity to serve you again!
Wuleponeixinqiji
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Aug 2024
Family
1 review
Outstanding
Posted on Aug 2, 2024
Xiao Lei, the restaurant manager, is warm and considerate. Thank you for coming again next time.
The hotel room we booked is not bad. There is a hot spring in the room, which is quiet for sleeping and the temperature is cool in summer.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for sharing your stay experience and positive comments with Xiaoxi. Xishan Hot Spring Resort Hotel can enter your heart because of our attentive service. We are very lucky to accompany you on your journey. We also hope that you will continue to choose Xishan Hot Spring Resort to accompany you on your future journeys.
Ningmengのchashui
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Jul 2024
Family
7 review
Great
Posted on Jul 24, 2024
It's a bit old, the environment and service are very good, but the room is indeed old, the overall feeling is old, the hot spring on the balcony is not very clean, but the hot spring is still very good, although some of the physiotherapy equipment is broken, it does not affect the overall experience, the greening is in place, the service is in place, and the cost performance is good
Original TextTranslated by Google
Response from Property: Dear, although we failed to get your full score, we are very grateful for your support to the hotel, and thank you for your comments and suggestions on the hotel services. The hotel's family service, beautiful environment, excellent location, and original metasilicic acid hot springs are loved by guests from all over the world. Xiaoxi will feedback your suggestions to the hotel, and we will keep working hard! Only by continuous improvement can we live up to your high expectations of us. Xiaoxi looks forward to meeting you again
Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Jun 2024
Other
1 review
Outstanding
Posted on Jun 22, 2024
The hotel environment is good and comfortable. The concierge Xiao Ke who drives the car has warm service
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Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 13, 2024
The hotel has a very beautiful environment, unique architectural style and is very comfortable. Xiao Wu at the front desk is enthusiastic and helpful. The hotel is worth recommending🏖️.
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Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 25, 2024
The high-rise environment is nice, it is very convenient to have its own hot spring, and the service staff are very enthusiastic. Thanks to Xiao Wu at the front desk for the thoughtful arrangement. It makes guests feel at home and the kids don't want to leave!
Original TextTranslated by Google
Response from Property: Dear, thank you very much for sharing your stay experience and positive comments with Xiaoxi. Xishan Hot Spring Resort Hotel can enter your heart because of our attentive service. We are very lucky to accompany you on your journey. We also hope that you will continue to choose Xishan Hot Spring Resort to accompany you on your future journeys.
Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in May 2024
Travel with friends
2 review
Outstanding
Posted on May 19, 2024
The room is very clean, with mountains outside the window and a private hot spring. It is very photogenic, and the soundproofing is very good. The accommodation environment is quiet. I will come again next time if I have the chance.
Original TextTranslated by Google
Response from Property: There is always unexpected warmth. Thank you very much for your affirmation of us. Your praise makes Xiaoxi feel sweeter than honey. We will continue to work hard and look forward to seeing a better us next time you stay.
Guest User
Forgetting Worries Pavilion Twin Room With Private Independent Hot Spring Pool
Stayed in May 2024
Travel with friends
5 review
Outstanding
Posted on May 17, 2024
The room is great, with hot springs, very friendly service, beautiful environment, rich breakfast variety, Chinese and Western food, and strong milk tea. It was a very satisfying stay.
Original TextTranslated by Google
Response from Property: There is always unexpected warmth. Thank you very much for your affirmation of us. Your praise makes Xiaoxi feel sweeter than honey. We will continue to work hard and look forward to seeing a better us next time you stay.
Guest User
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Apr 2024
Travel with friends
14 review
Very Good
Posted on Apr 26, 2024
Gui'an Xishan Hot Spring Ticket for Two: There are few pools open in the off-season, so it's good with few people
Facilities: relatively old
Sanitation: not bad
Environment: good greenery
Service: average
Original TextTranslated by Google
Response from Property: Dear, although I couldn't get a perfect review from you, thank you very much for your support of the hotel and your comments and suggestions on the hotel services. The hotel's friendly service, beautiful environment, and excellent location make Yuanmai Metasilicate Hot Spring loved by guests from all over the world. Xiaoxi will feedback your suggestions to the hotel and we will continue to work hard! Only by continuing to improve can we live up to your high expectations for us. Xiaoxi looks forward to meeting you again
Yuyang
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Mar 2024
Family
5 review
Great
Posted on Apr 16, 2024
I came here for the private bath in the room. The environment is quite good, but it was quite damp on a rainy day. Some places near the restaurant have a strong musty smell. The food is quite rich. I suggest not to go there on weekends. The hotel should be hosting a group building for the company, so it will be very crowded. And you can only check out before 12 o'clock. It's too late to order a meal at noon. The room is suitable for families, couples, and young children, because the bathing area is too awkward! It takes more than half an hour to get here by taxi from Fuzhou North. There will be a more remote section of the road. It is recommended that the timid should not come at night, or come in pairs. In general, the environment is good, the service is OK, and I will come again next time.
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6/10
Response from Property: There is always unexpected warmth, thank you very much for your affirmation of us. After receiving your praise, Xiaoxi's heart is sweeter than tasting honey. We will continue to work hard and look forward to seeing a better version of us next time you stay.