No.104 National Highway (Gui'an Tourist Area), Lianjiang, Fujian, 350001, ChinaView Hotel Details
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Fuzhou Guian Xishan Hot Spring Resort Guest Reviews
4.5/5
Good
904 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(904)
Positive reviews(849)
Reviews with photos/video(275)
Relaxing hot springs(182)
Classy environment(178)
Friendly front desk staff(94)
Loved the view(39)
Perfect for kids(34)
Tasty food(28)
Delicious buffet(9)
Negative reviews(55)
Dan Magnusson
Forgetting Worries Pavilion Double Bed Room With Private Independent Hot Spring Pool
Stayed in Jan 2025
Couples
1 review
3.7/5
Posted on Jan 22, 2025
Nice location and the hot springs was nice. Romantic room and the private hot tub on the balcony was OK
The only drawback was that they don't accept western credit cards and you shouldn't expect a western breakfast. But the breakfast was still good if you appreciate Chinese food.
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Jun 2024
Couples
25 review
3.2/5
Posted on Jun 6, 2024
Enviroment still fine, room is normal, 温泉is no good alot pool closed.
Response from Property: Dear little master, hello! We are very sorry that we could not leave you with a satisfactory impression on this trip. Our improvement and progress are inseparable from your opinions and encouragement. We will actively treat your feedback and seriously optimize, train and rectify it, striving to be more personalized. Our high-quality service ensures that every guest will have a satisfying and enjoyable holiday experience. We hope we can do better in the future. If possible, please contact the hotel and give us a chance to save the regret! Xishan Hot Spring Resort Hotel sincerely invites you to experience the hotel again. We wish you all the best and look forward to welcoming you again with better performance after comprehensive upgrade!
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Mtravel
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 7, 2024
Spacious room with great private hotspring
The main hotspring have many different pools to try!
Response from Property: There is always unexpected warmth, thank you very much for your affirmation of us. After receiving your praise, Xiaoxi's heart is sweeter than tasting honey. We will continue to work hard and look forward to seeing a better version of us next time you stay.
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Guest User
Family-friendly Family Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 21, 2024
goodgood
Response from Property: 總有不期而至的温暖,非常感謝您對我們的肯定。得到您的好評,小溪心裏比嚐到蜂蜜還要甜,我們會繼續努力,期待您下次入住見到的是更好的我們。
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Chinese style, I like it very much, the air is fresh, the festive atmosphere is full, the service is very good, from entering the store to leaving the store, it is very warm, the catering is worthy of praise, the dishes are exquisite, and the taste is also superb, I like it, and I must come again if I have the chance in the future👍👍👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
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Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
This time, the experience at Gui'an Xishan Hot Spring Resort Hotel was simply amazing!
From the moment I stepped into the hotel, I was deeply attracted by its environment. The mountains and rivers are interdependent, surrounded by green plants, quiet and peaceful, as if away from the hustle and bustle of the world, especially healing.
There are super rich types of hot springs, with special soup pools with various effects, such as rose pools and Chinese medicine pools. It is so comfortable to soak in them. The water is clean and clear. After soaking, the skin is slippery, and the fatigue of the whole body is swept away.
The attitude of the front desk staff Xiao Lei is particularly good, enthusiastic and considerate. The check-in procedures are fast. Seeing that we are with children, we are also upgraded to a balcony hot spring room for free. All kinds of needs during the stay can be met in time, and the experience is full.
The room is warm and exquisite, with complete facilities, soft and comfortable bedding, and it is particularly safe to stay. And the scenery outside the window is super beautiful. When you wake up, you can see the green mountains and green waters, and your mood will be instantly improved.
The hotel's catering is also very good, with fresh ingredients, rich dishes, and great taste.
I am really satisfied with this vacation, and I will come again next time!
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Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
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Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Jan 2025
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The room is big, the breakfast is rich, the hot spring pool on the balcony is big, the water quality is also very good; I bought a package ticket, and I can almost book the big hot spring during the daytime on weekends
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Jan 2025
Family
18 review
4.7/5
Amazing
Posted on Jan 6, 2025
Xiao Zhang, the reservation service, was enthusiastic.
The staff had a good service attitude, but the hotel facilities are a bit outdated, especially the sound insulation in the room, which should be improved.
The previous buffet was cancelled, which is a pity. There are few good restaurants around, and it is far to go to the outlet.
The last time was 18 years ago, and the environment was still very good, and it is worth choosing again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
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Guest User
Hot Spring Scenic View Twin Room With Private Balcony Hot Spring Pool
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 1, 2025
Relax and take a walk around the area with your family. In the rooms with their own hot tubs, you can take a bath, drink tea, and eat snacks at any time. It is very comfortable.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
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Yufeite
Nourishment Pavilion Double Bed Room With Private Courtyard Hot Spring Pool
Stayed in Dec 2024
Solo travelers
32 review
2.0/5
Posted on Jan 2, 2025
The room environment is very average, and the details of the items placed do not meet the standards of a five-star resort. Most of the staff are pretty good, but what I want to complain about the most is the front desk check-in staff and the male lobby manager on duty on the night of December 24, 2024. The front desk service attitude was very poor when checking in, and there were some problems when checking in to the room later, so I asked the lobby manager to come and deal with it. As a result, the manager directly said that this is our level. You can stay or not, if you don’t stay, you can leave.
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Original TextTranslated by Google
Response from Property: 親愛的小主,您好!非常遺憾沒能為您此次出行留下滿意的印象,我們的完善與進步離不開您的意見與鞭策,我們定當積極對待您的反饋的問題並認真優化和培訓整改,爭取以更加個性化的優質服務保障每位賓客滿意愉快的假期體驗,希望我們以後能做得更好。如果可以,請您與酒店聯繫,給我們一次挽回遺憾的機會!溪山温泉度假酒店誠邀您再次到店體驗,祝您一切順意並期待以全面升級後的更優表現迎接您的再次光臨!
Guest User
Hot Spring Scenic View Double Bed Room With Private Balcony Hot Spring Pool
Stayed in Dec 2024
Couples
18 review
4.0/5
Very Good
Posted on Dec 23, 2024
Hygiene: The bathroom in the room is not very clean, there is scale on the floor drain, and the floor of the bathroom is not cleaned very cleanly
Facilities: The food they cook is very good, including a large dinner with many choices, and the salt-baked chicken sold in the restaurant of the open-air hot spring is also very delicious😋😋There are many pools in the open-air hot spring, and the environment is good. You can find drinking areas everywhere in the hot spring area, providing different hot teas👍🏻There is a refrigerator in the room, and the bed is very comfortable, and the pillows and quilts are also very comfortable
Environment: The environment and air are good. The only problem is that it is a bit remote, there is no subway nearby, and it is not convenient to order takeout
Service: The front desk service is good, but the cleaning lady has already lit up [Do Not Disturb] in the room, but still came in to clean without permission, which is not satisfactory. Also, the room is 600 yuan a night, which is more expensive than most hotels in Fuzhou, but only 2 bottles of drinking water are provided, and at most 2 bottles are provided. Fuzhou hotels (like Jinjiang Metropolo or All Seasons, an average of 350 yuan a night) can provide unlimited free drinking water, which is not good.
In the end, I was glad that I booked it on Ctrip. When we first arrived at the hotel, the front desk couldn't find the order, and Ctrip customer service solved it very quickly. The original order did not include the terrace hot spring ticket, but they gave it and gave some compensation to the Ctrip wallet. I was very happy to get the hot spring ticket for free, and I will continue to order on Ctrip👍🏻👍🏻
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Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Xishan Hot Spring Resort Hotel and commenting on our services. Thank you very much for your valuable comments and suggestions. We have asked the relevant departments to evaluate and improve. We will continue to work hard to bring you a perfect stay experience with high-quality services. We also hope to get your five-point praise next time and look forward to your visit again!
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Kaixinjiuhaohuo
Fragrant Camphor Mountain-View Twin Room
Stayed in Dec 2024
Business travelers
102 review
5.0/5
Outstanding
Posted on Jan 21, 2025
I was looking for things to do in Fuzhou and chose Anxishan Hot Spring. I drove to this hotel and needed to park in the parking lot below and then be taken to the hotel by shuttle bus. The plaque on the door read "Xishan No.1" which was quite impressive. The room was clean and tidy, the bed was comfortable to sleep on, the scenery was good, the price was moderate, and it was quite cost-effective. If you come to soak in the hot springs, you can still choose to stay here. It's tiring to go back and forth for a day.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇福州溪山温泉度假酒店,感謝您在百忙之中為我們留下寶貴的好評,您的好評是對我們最好的肯定與鼓舞,我們會再接再勵為更多賓客提供賓至如歸的服務,期待您的再次光臨及滿分好評,祝您生活愉快,心想事成,工作順利!!
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The hotel is nice, the air is good, I like the room decoration style, the restaurant's dishes are also good, I especially like their roast duck, which is tender, juicy and delicious. What makes people linger is the hot spring area, which has many hot spring pools and a beautiful environment. I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
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Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The overall environment of the hotel is very good. The outdoor hot springs have different types of pools to experience. The breakfast variety is also quite rich. The waiters are also very enthusiastic. The family is very happy to come here for a trip. In short, it is a great stay experience. It is not far from downtown Fuzhou, and I will come here often in the future!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !
Show More
Guest User
Fragrant Camphor Mountain-View Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The hotel is surrounded by mountains, green mountains and clear waters, and has a unique natural environment. The hotel facilities are very extensive, mainly the environment inside the hot spring is very good, and the hot spring pool is also very delicate and sheltered. The hot spring pool is surrounded by green plants, which is very hidden and very suitable for parent-child and couples to travel on vacation. The hotel service is also very good. For an old hotel that has been around for many years, this warm service is worth coming back for vacation next time.
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Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Fuzhou Xishan Hot Spring Resort Hotel. Thank you for leaving us your valuable praise in your busy schedule. Your praise is the best affirmation and encouragement for us. We will continue to provide more guests with home-like services. We look forward to your visit again and full praise. I wish you a happy life, all your wishes come true, and smooth work! !