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Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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Negative reviews(86)
Simon
Sofitel Superior Double Bed Room
Stayed in Sep 2024
Business travelers
31 review
4.0/5
Very Good
Posted on Sep 8, 2024
Location is good, rooms furniture starts to wear off, good services in general.
Response from Property: Dear guest,Thank you for your feedback. We are glad to hear that you think our location is good. Regarding the rooms' furniture showing signs of wear, we apologize for this. We are constantly working on improving our facilities and will take your comment into consideration for future renovations. We are also pleased to know that you found our services in general to be good. We will continue to strive to provide even better service to ensure your next stay with us is even more enjoyable.Looking forward to welcoming you back soon.Best regards
Hendrik
Sofitel Superior Double Bed Room
Stayed in Oct 2024
Business travelers
2 review
2.7/5
Posted on Oct 9, 2024
No air on in the rooms at night,
Temperature went up till 28 in the room horrible.
Early in the morning some cleaner just opened my hotel room and walk in the room.
Response from Property: Dear guest,We apologize for the discomfort you experienced. Regarding the lack of air conditioning at night and the rise in temperature to 28 degrees, we are truly sorry. This is an oversight on our part, and we will ensure that the air conditioning is functioning properly going forward.As for the incident with the cleaner entering your room in the early morning, this is unacceptable. We have strict policies in place to ensure guest privacy and security. We will investigate this matter immediately and take appropriate action to prevent such incidents from happening again.We value your feedback and will do everything we can to improve our services and make your stay more comfortable. If there is anything else we can do for you during your stay, please do not hesitate to let us know.Thank you for choosing our hotel.Best regards.
Guest User
Superior Room
Stayed in Aug 2024
Family
5 review
4.5/5
Great
Posted on Aug 20, 2024
It was best hotel but few little hick up which were resolved by changing our room .
Response from Property: Dear guest, we are glad to hear that you think our hotel is the best. We are also pleased that the minor issues you encountered were resolved by changing your room. We always strive to provide the best service to our guests and ensure that your stay is comfortable and enjoyable. If you have any other suggestions or needs during your stay, please feel free to let us know. We look forward to serving you again in the future.
Rebecca
Superior Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Really nice hotel in a great location attached to the mall and surrounded by lots of great food. Service and amenities are amazing too!
Response from Property: We very much appreciate your comments regarding your stay at the Sofitel Lianyungang Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
王李
Sofitel Superior Double Bed Room
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Experience was very good, I really enjoyed my stay , hotel was very nice
outanddown
Sofitel Deluxe Double Bed Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Best choice in the city.
Anonymous User
Sofitel Deluxe Double Bed Room
Stayed in Jun 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Jun 23, 2023
I would like to extend my thanks specially to Ms Irene Li, a front desk recipient who helped me booking a taxi using her personal account at the time no one seemed to help. Thank you Irene, you save my day!
Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the Sofitel Lianyungang Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel management.
Guest User
Sofitel Superior Double Bed Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
all good
MONEMCHINA
Superior Room
Stayed in Jun 2022
Business travelers
26 review
4.7/5
Amazing
Posted on Jun 30, 2022
Thanks for Mr Wade for help me a lot for check restaurant and know the city.
Response from Property: We very much appreciate your comments regarding your stay at the Sofitel Lianyungang Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Wenthy Luo.
Tang
Sofitel Superior Double Bed Room
Stayed in Dec 2021
Business travelers
8 review
4.5/5
Great
Posted on Dec 19, 2021
Good service always helpful and patient to answer questions.
Response from Property: We very much appreciate your comments regarding your stay at the Sofitel Lianyungang Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Meng FanWei
Superior Room
Stayed in Oct 2024
Business travelers
60 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The stay at Sofitel Lianyungang was very pleasant, and I would especially like to praise the two front desk staff, Cang Kailin and Cao Wenqian. They provided meticulous service, always maintained a professional and friendly attitude, and made people feel warm. Whether it was checking in or answering questions, they were very efficient and patient, and were able to quickly meet the needs of guests. Thanks to their outstanding performance, my trip has added many wonderful memories.
Original TextTranslated by Google
6/11
Response from Property: Dear guests, Thank you for choosing to stay at Sofitel Lianyungang Suning. Thank you very much for your recognition of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey.
Guest User
Sofitel Superior Double Bed Room
Stayed in Oct 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The overall experience of staying here is good. Although the hotel facilities are a bit old, the service is still up to date. There is free parking and a Tesla charging station at the door. It is very friendly to trams. The employees are very enthusiastic. There are people in the lobby to pick up luggage. Annie, the front desk employee who checked in, took the initiative to help record the license plate when she heard that we were driving. There are also many types of breakfast. In short, it was a very satisfactory experience!
Original TextTranslated by Google
Qiqibuxihuan
Sofitel Superior Double Bed Room
Stayed in Oct 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The hotel is in an excellent location, right in the bustling area of the city center. My friend stayed here for one night when she got married before and the experience was very good, so I chose this hotel to stay in when I came to Lianyungang this time. The service was very warm and friendly, especially Annie at the front desk, who knew that we were from other places and introduced the local attractions very enthusiastically. Before we left, she also gave us some local cultural and creative toys. It was a very satisfying experience, and I will bring my children here to play when I have the chance in the future!
Original TextTranslated by Google
Guest User
Superior Room
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The room and service are quite satisfactory. The breakfast is also rich and the environment is very good. We have a lot of luggage, and the porter was very proactive in helping us to take it to the underground garage. Thank you very much. It is also very convenient to eat at the shopping mall next to it. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, Thank you for choosing to stay at Sofitel Lianyungang Suning. Thank you very much for your recognition of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey.
Guest User
Sofitel Superior Double Bed Room
Stayed in Oct 2024
Family
12 review
4.5/5
Great
Posted on Oct 7, 2024
1The room is not big but very clean
2The room phone number is broken, 3116, and the switchboard call button does not respond. There is no sound on the bedside phone.
3The service is not bad.
4Free parking is available, but the basement guidance is not clear, there are many cars, and there is always no parking space.
5I was too lazy to move at night. I ate at the hotel buffet restaurant. The dishes were not served in time. There were 4.5 oysters and shrimps on the plate, but they were all soaked in seafood soup. I asked the chef to serve some new ones. A very thin chef actually asked me to fish them out. I said it was soaked in water. He said there were shrimps over there. I said I wanted to eat hot ones, so he asked me to take the cold shrimps and heat them up for me. The attitude is bad. Later, it seems that I insisted and steamed some.
If the buffet chef in your hotel is so lazy, why don’t you just go home and lie down? The experience is very bad.