Home2 Suites by Hilton Liaocheng Dongchang Reviews
Home2 Suites by Hilton Liaocheng Dongchang
Building 5, Mengda Business Center, intersection of Osen Road and Dongjun Road, Dongchangfu District, Liaocheng, Shandong, ChinaView Hotel Details
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Home2 Suites by Hilton Liaocheng Dongchang Guest Reviews
4.8/5
Excellent
1258 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Location , atmosphere & stuff is very friendly , recommended for friends and family .
Response from Property: Dear guest, first of all, thank you for your support and recommendation to our hotel. The Hilton HuiTing hotel is your second home. Hopefully in the near future. Stay at our hotel again..
Luis Arturo
Guestroom (2 Beds)
Stayed in 2024년 5월
Business travelers
5 review
5.0/5
Outstanding
Posted on 2024년5월17일
I just stayed for one night, but everything was pretty nice.
Response from Property: Dear guest, hello, thank you very much for choosing our hotel. Give our staff the opportunity to serve you. I hope you can come home again, and I wish you all the best in your work and everything,
If you drop a tissue box on the ground and break a corner, it will cost you 100
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Response from Property: Dear guests, we are very sorry to have brought you an unpleasant experience. This is a decision based on the cost and degree of wear and tear of the items. The items placed in our room are commercial items purchased on the Hilton platform, and the prices will be high. For some, the purchase price of the paper box in the room was 86.3 yuan plus shipping. The overall price exceeded 100 yuan. We did not charge any additional fees. When communicating with you on WeChat, we sent you a picture of the purchase order for paper boxes, and found that you had blocked us. If you received the picture of our purchase order, there would be no misunderstanding. For hotels, in order to give guests a better check-in experience, even if a corner of the paper box is broken, we have to replace it with a new one to ensure that the items in the room are intact when every guest checks in. I believe you are satisfied with our service, but the paper box has brought you a bad experience. We will continue to improve our service quality and look forward to providing you with more considerate and satisfactory services in the future.
Na Na
Lingdong Deluxe Double Bed Room With Capsule Coffee Machine, Microwave, Fridge, Simmons Mattress, And Smart Toilet
Stayed in 2024년 5월
Travel with friends
6 review
3.5/5
Posted on 2024년5월3일
I booked it in advance with Ctrip, and I paid a 200 yuan deposit at the store. The room was quite big, with a complete set of sofas and stools. Four or five people could sit in the room. Let me talk about the service. It was around 10 pm. I wanted to blow dry my hair after taking a shower. It was less than two seconds after I plugged it in, and the hair dryer stopped working. It should be overheat protection, but I had just turned it on for less than two seconds. I contacted the front desk, and the staff took it away and said they would see if they would replace it. It took about 20 minutes in total. When they brought it back, they told me that it was working. If it was too hot, I could take off the front hair dryer head. Then I plugged it in, and it stopped working again after two seconds. I took the hair dryer to the front desk, and the staff who had just taken the hair dryer tried it and said that there was no way, the room was full, there were no extra hair dryers, and then there was no more. He kept talking to himself and said that there was no way. There was no apology or solution during the whole process. When I got angry, another staff contacted a hair dryer and sent it to the room. I was speechless. Such a big hotel didn't even have a spare hair dryer. Faced with such an emergency, this was the way to deal with it. It's the first time I've encountered such a situation after booking hotels with Ctrip for so long. The last picture is the faucet in our room. The scale must have not been cleaned for a long time. Finally, I would like to ask, when I booked, Ctrip provided a service to upgrade the room, but I did not enjoy it when I arrived at the hotel. I don’t know if it is a problem of the hotel or Ctrip. In short, I am not satisfied with this stay.
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Response from Property: Dear guest, we are very sorry for the inconvenience. The hair dryer does have a protection function. Generally, it is fine to blow for about 8 minutes. It will stop when it reaches a certain temperature and can be used again after cooling down for a while. Regarding the room upgrade, we are very sorry that we were unable to provide you with the upgrade service due to the large number of guests during the May Day holiday. Please contact us in advance next time you come to stay. We will definitely arrange a more satisfactory room for you. We sincerely invite you to give us another opportunity to serve you. We look forward to your visit again and wish you good luck in your work.
Anonymous User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Business travelers
1 review
3.8/5
Good
Posted on 2024년4월19일
The room is great, the latte is delicious, and the restaurant is also delicious 😋 The restaurant manager, Miss Zhang Shuyan, is beautiful and kind.
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Response from Property: Dear guest, thank you very much for your recognition of Hilton Garden Inn Liaocheng Dongchang, and thank you very much for staying in the hotel and giving all our staff the opportunity to serve you. I just don't know if you have had our breakfast. In fact, our breakfast includes Liaocheng's special Shazhen Guada, Dongchangfu's mutton soup, Tianmo, and our special national banquet fried dough sticks. There are also many attractions around the hotel, such as Dongchang Lake, one of the three largest artificial lakes in China, Guangyue Tower, the ancient city, Shanxi and Shaanxi Guild Hall, Huguo Xinglong Temple, and many other attractions, which can be reached in about 7 minutes by car. If you like running, there is a gymnasium and Tuha River next to the hotel, which are very convenient. I look forward to seeing you again soon, and you can also introduce your friends to the hotel to experience it, which will definitely not let you down. I wish you good health! All the best!
Guest User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Other
15 review
5.0/5
Outstanding
Posted on 2024년4월13일
The hotel is very pleasantly surprised, very cozy, the room is large, bright and clean. You can also cook your own simple meals. The service is also good, the breakfast is a bit simple, but it has everything you need.
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Response from Property: Dear guest: Hello! I am so excited to see your sincere praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Liaocheng Huiting Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
Guest User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Family
1 review
5.0/5
Outstanding
Posted on 2024년4월9일
Very good experience. There are enough parking spaces in the yard. The hotel is located in the city center and is very convenient for sightseeing. The best impression is the buffet restaurant on the first floor, which is spacious and bright.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am so excited to see your sincere praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Liaocheng Huiting Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
Guest User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Family
2 review
5.0/5
Outstanding
Posted on 2024년4월5일
Very suitable for self-driving accommodation, the park parking lot is large, and the service is also very good. Especially the breakfast is very good, and each dish is made with great care. Manager Zhang of the restaurant department and Xiao Li at the front desk are enthusiastic and have a good attitude. Great value for money.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Hilton Garden Inn Liaocheng Dongchang. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. Thank you for your recognition of the service of Hilton Garden Inn Liaocheng Dongchang. We look forward to your and your family's stay again!
A very pleasant hotel experience. Thanks to Xiaoqi, Xiaoli and Xiaozhao at the front desk for their service.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Weiweihua
Deluxe Room (2 Beds)
Stayed in 2024년 3월
Couples
5 review
5.0/5
Outstanding
Posted on 2024년4월3일
The hotel service is very good. It was my birthday when I checked in that day. A fruit plate was given as a gift. Longevity noodles were given as a gift when I ordered food. Thanks again to the service staff. The lobby manager was also very enthusiastic. Such an environment is pleasant. The supplies in the room are also very complete. I will visit again when I travel in the future🙏🏻🌹
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Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely work towards. We will definitely work harder to create a five-star standard. We look forward to your next trip, and we can create more perfect service for you! Once again, I sincerely wish you a happy birthday and hope you will be happy every day!
The service provided by Xiao Zhao at the front desk is very good and the facilities are complete. I will come here often in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Facilities: All
Hygiene: clean, tidy and comfortable
Environment: good
Service: warm
Breakfast is delicious😋
There are many varieties for breakfast, including mutton soup and local specialties. The freshly made ones are delicious!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am so excited to see your sincere praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Liaocheng Huiting Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
Guest User
Deluxe Room (2 Beds)
Stayed in 2024년 4월
Travel with friends
8 review
5.0/5
Outstanding
Posted on 2024년4월11일
The hotel is very warm, the environment is elegant and the rooms are clean.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! I am so excited to see your sincere praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Liaocheng Huiting Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.