Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)

Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang) Reviews

Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)

62 Jishan Lane, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)
Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang)
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Lijiang Fine Art · Ancient Town Panorama Art Resort Hotel (Old Town Waterwheel Store of Lijiang) Guest Reviews

4.7/5
Outstanding
452 review
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(452)
Positive reviews(447)
Reviews with photos/video(278)
Delicious breakfast(62)
Convenient parking(54)
Tasty restaurant(45)
Friendly front desk staff(36)
Excellent afternoon tea(34)
Loved the night views(28)
Offers pick-up/drop-offs(9)
Close to amusement park(6)
Negative reviews(5)
Family Room- With The Old Town Of LIjiang View
Stayed in июня 2024 г.
Family
17 review
4.7/5
Amazing
Posted on 2 июля 2024 г.
exllect view(u can see the mountain Yulong if the weather is good) and location of this hotel, the service from Reception is out of my expectation.salute to few of the staffs, unfortunately i forgot their names. would be perfect if the F&B can match up with quality. will come back to stay at the hotel if i visit Lijiang again.
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Val1234
Double Bed- With The Old Town Of LIjiang View
Stayed in июня 2024 г.
Couples
2 review
4.7/5
Amazing
Posted on 30 июня 2024 г.
Location was great with the hotel being next to the entrance to the old town, which makes travelling easy as DiDi can stop at the hotel entrance (cars can’t enter the old town). Service was good with friendly & helpful staff and the free laundry service is perfect for long stays! The only downside is the hotel name. It’s listed as Fine Art on Trip.com, but the hotel calls itself FINAI and is for some reason listed as Pushe or Lijiang Trend hotel on DiDi and Baidu/ Apple Maps, which made initial locating of the hotel slightly challenging.
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
ZennL
Elegant 2-bed Room
Stayed in июня 2024 г.
Family
8 review
5.0/5
Outstanding
Posted on 17 июня 2024 г.
Excellent location. Car can park or drop you off right outside the hotel, which may not be available for many hotels located in the ancient city. Service is great. Afternoon tea is provided and the view is good from the restaurant. No elevator inside hotel (as with hotels located inside ancient city)
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Guest User
Double Bed- With The Old Town Of LIjiang View
Stayed in июня 2024 г.
Couples
1 review
4.7/5
Amazing
Posted on 3 июня 2024 г.
Lovely hotel Location is the best, no need to drag the luggage over cobblestone View from my room is marvelous Staff, especially Rita, was super friendly and supportive- of course she can speak English! Will definitely come back for sure Highly recommend for non-CHN tourists ดีมากๆๆๆๆๆๆๆๆ
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Guest User
Family Room
Stayed in мая 2024 г.
Family
1 review
5.0/5
Outstanding
Posted on 26 мая 2024 г.
The hotel was nice, strategic location (easy to access with luggage compare to other hotels / stay inside the lijiang old town which might have many stairs inside), they have laundry room and was reliable! I can say for new hotel, they have provided us with 10/10 service rating. the amenities on the room was enough, but pretty sure bigger pump of shampoo and shower gel might be better for the future! They still have work ongoing the hotel, however it doesn’t bother us staying there. It’s getting more and more aesthetic. Will be staying there for sure when I get back to Lijiang! Even though never got the opportunity to have breakfast on the hotel, however Ms Jenny and the hotel’s chef have arranged and packed us breakfast that was delicious. Ms Jenny and other staffs there were very helpful, fast response!
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Guest User
Double Bed- With The Old Town Of LIjiang View
Stayed in апр. 2024 г.
Family
3 review
5.0/5
Outstanding
Posted on 19 апр. 2024 г.
New and clean hotel. Freindly staff ,good location ,delicious breakfast. Recommend old town view room which is worth to pay for.
6/9
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Guest User
Queen Room With Courtyard View
Stayed in мар. 2024 г.
Family
4 review
5.0/5
Outstanding
Posted on 17 мар. 2024 г.
Stayed at FINAI for 3 nights during my trip to Lijiang and it was amazing! The staff called me one night before and offered a free airport pickup service. They were extremely attentive throughout the trip and replied almost instantly on WeChat for any questions I had. The room was big and clean and had a great view of Lijiang Old Town. The amenities provided were sufficient and of good quality. It is only a stone’s throw from both the airport bus station and the entrance to the Old Town with many food options available. Highly recommend FINAI to anyone who’s visiting Lijiang Old Town!
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Anonymous User
Queen Room With Courtyard View
Stayed in мар. 2024 г.
Couples
3 review
5.0/5
Outstanding
Posted on 12 мар. 2024 г.
I love to stay at FINAI because good staffs especially Rita , good room ( Hotel upgrade room for us to see panoramic view of ancient town, Location only 100 m. walk to big water wheels. The restaurant is excellent view too. Highly recommended to all guests
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Anonymous User
Queen Room With Yard
Stayed in июля 2024 г.
Solo travelers
14 review
5.0/5
Outstanding
Posted on 9 июля 2024 г.
The service was absolutely fantastic, the staff could speak English and they helped me to plan and book entrance tickets to Yulong Snow Mountain in advance! Also, the location is very ideal and the room was amazing. Will definitely book again! :)
Response from Property: hello! Thank you for your choice of our hotel and praise. Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope that the trip to FINAI will be one of your good travel memories, I wish you a happy life! -- FINAI
Jimmy Jing
Queen Room With Yard
Stayed in мая 2024 г.
Solo travelers
10 review
5.0/5
Outstanding
Posted on 13 мая 2024 г.
Excellent location for enjoying Gucheng. It has a very nice view from its restaurant area that is beautiful during the day and night.
Response from Property: Dear Finai family, hello! Thank you for choosing our hotel and giving us your favorable review. Every city always has a reason for people to miss it, every season has scenery that we can’t leave behind, and every hotel has their sweet and warm memories. I hope your trip to Finai will be one of your beautiful travel memories. , wish you a happy life! --Finai
Guest User
Elegant 2-bed Room
Stayed in нояб. 2023 г.
Couples
12 review
4.5/5
Great
Posted on 8 нояб. 2023 г.
Great service by 程程 from front desk. I booked a double bed by accident and she upgraded us to a king room. She also helped to guide us what to eat in the old town, where’s the best locations to 打卡. She knew we went for dinner at one of her recommends, and called the owner to offer us welcome drinks. Best of all, for those who doesn’t know that the didi (ride hailing) rides can’t squeeze in 2 big luggages, she helped us booked a bigger car at a much better price than didi, and with ample space. Room is warm (which is very essential in freezing months), though the safe box doesn’t work (but didn’t matter to me). At the time of writing, they are offering complimentary afternoon tea set for 2, and another lounge set for couple. Great value and service. 赞👍
Response from Property: Dear guest, hello! Thank you for your thoughtful comments! Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, we hope this journey will be your most unforgettable memory, Wish you a happy life!
whatsupup
Queen Room With Yard
Stayed in авг. 2024 г.
Family
26 review
5.0/5
Outstanding
Posted on 29 авг. 2024 г.
The hotel is near the north gate of Lijiang Ancient Town, next to the Eye of Lijiang. The hotel has its own parking lot, which is very convenient for self-driving and visiting the ancient town. The hotel is well decorated and offers a panoramic view of the ancient town. The breakfast is rich. I will choose this hotel again next time I come to Lijiang.
Original TextTranslated by Google
6/8
Response from Property: Dear Feinai family, hello! Thank you for choosing to stay in our hotel and giving us a good review! Our Lijiang Feinai Ancient City Panoramic Art Resort Hotel is located near the Beimenpo of the World Cultural Heritage Lijiang Ancient City. It is one of the few hotels in Lijiang City with an international star-level standard management system. The hotel is backed by the ancient city and has an excellent view of the ancient city. The panoramic view of Dayan Ancient City, Lion Mountain, and Wangu Tower are in full view, and taking photos and punching in is beyond the film. The hotel faces the street on three sides, and the transportation is extremely convenient. The car can be parked directly in the hotel's underground parking lot, getting rid of the trouble of carrying a box into the ancient city. You can get on and off the taxi directly at the door of the hotel; the hotel is located in the core tourist area of ​​Lijiang, only 200 meters away from the Lijiang Dayan Ancient City Waterwheel, Sifang Street, and Lijiang Tianyan Internet Celebrity Punch Point, and it only takes 5 minutes to walk to it. It is about 15 minutes by car from the ancient town of Shuhe and Baisha Ancient Town; the hotel is about 25 minutes by car from the railway station and about 30 minutes from the airport. The hotel adheres to the business philosophy of "being a serious person and serving with heart", and is committed to making every guest's trip to Lijiang comfortable and at ease. Finally, all the staff of the Feinai Hotel wish you all the best and all your wishes come true! —— Feinai
Lydia
Suite With Balcony——With The Old Town Of LIjiang View
Stayed in авг. 2024 г.
Family
8 review
4.7/5
Amazing
Posted on 27 авг. 2024 г.
To be honest, this hotel has a great location, right at the entrance of the ancient city. The Eye of Lijiang is next to the stairs, and it is convenient to call a taxi. If you live in the ancient city, the car cannot drive in, the luggage is difficult to push, and there are many stairs, which is inconvenient. It is recommended that you stay on the 2nd floor or above. The balcony rooms are all on the first floor, which is not as good as the 2nd and 3rd floors. The location of the restaurant and photo spot on the 4th floor is super good. The downside is that the service at the front desk is not enthusiastic enough, not as good as the general airport hotel or scenic spot homestay. Since we often go out, the comparison is very obvious. I hope this aspect will be improved.
Original TextTranslated by Google
Response from Property: Dear Fina family, hello! Thank you for choosing to stay at our hotel and giving us a favorable review! Our Lijiang Finai Ancient Town Panorama Art Resort Hotel is located near the North Gate Slope of Lijiang Ancient Town, a world cultural heritage. It is one of the few hotels in Lijiang with an international star standard management system. The hotel is backed by the ancient city and has an excellent view of the ancient city. It has a panoramic view of Dayan Ancient City, Lion Rock, and Wangu Tower. It is perfect for taking photos. The hotel faces the street on three sides, and the transportation is extremely convenient. Cars can be parked directly in the hotel's underground parking lot, eliminating the trouble of carrying suitcases into the ancient city. If you take a taxi, you can get on and off directly in front of the hotel. The hotel is located in the core tourist area of ​​Lijiang, 50 minutes' drive from Dayan Ancient Town in Lijiang. Dashuiche, Sifang Street, Lijiang Tianyan Internet celebrity check-in point is only 200 meters away, only a 5-minute walk away. It is about a 15-minute drive from Shuhe Ancient Town and Baisha Ancient Town; the hotel is about a 25-minute drive from the train station. The airport is about 30 minutes' drive away. The hotel adheres to the business philosophy of "Being serious and serving with heart" and is committed to making every guest's trip to Lijiang comfortable and at ease. Finally, all the staff of Fenai Hotel wish you all the best and everything you wish for! ——Fine
Guest User
Family Suite With Terrace——With The Old Town Of LIjiang View
Stayed in авг. 2024 г.
Family
4 review
0.5/5
Posted on 29 авг. 2024 г.
I booked two rooms for three nights. This is the worst hotel I have stayed in in the past 20 years! The actual area of ​​the room marked as 78 square meters is only about 26 square meters, and the actual area of ​​the room marked as 86 square meters is only about 53 square meters! There are many incredible problems. 1. There is a manhole with a foul smell on the terrace of the room. 2. A camera is installed on the terrace of the guest room. 3. The delivery man can directly enter the door of the guest room, and there is no sense of security. 4. The area of ​​the room is seriously false. 5. The bed sheets and quilts that have been changed by the guest room are directly thrown on the dirty staircase floor, which is extremely disgusting. 6. The room 8118 where we stayed has very, very loud noises at night. The whole family who sleeps very well can't fall asleep at all. For two consecutive nights, the child vomited and was weak and drowsy the next day, and the adults had two dark circles under their eyes! 7. The terrace wall outside the room is only about 1 meter high, and the outside of the wall is about 5 meters deep, which is extremely dangerous for families with children. 8. Not only is it dangerous outside the wall, but the environment is also dirty and messy! I don't know how the local administrative department in Lijiang supervises it, which seriously affects the image of the city!
Original TextTranslated by Google
6/9
Response from Property: Hello, after receiving your evaluation, our hotel attaches great importance to it. Our hotel has conducted an in-depth self-examination internally. Regarding the issues reported in your evaluation: 1. The room you booked is our courtyard suite, and the area marked is the garden area. With the room area, and the room area is much larger than the area you describe! ! 2. Our hotel is located in the core of Lijiang Old Town. The infrastructure pipelines of the ancient city pass through our hotel. We have pre-processed the pipe mouths. Regarding the odor problem you mentioned, we have conducted a secondary investigation and have not found you. Describe a tragic problem! ! ! 3. Regarding the issue of takeout delivery, we adopt a variety of management methods in parallel. The front desk helps deliver, guests pick up at the front desk, and the delivery staff delivers registration information at the front desk (monitoring the entire process, and security patrols in real time), ensuring the safety of guests staying in the hotel in multiple dimensions. 4. Our hotel's linen recycling uses linen trucks/linen recycling blankets to collect linen to be cleaned. There is no problem of littering of linen as you mentioned. Please do not generalize or use pictures out of context! ! ! 5. Regarding the room noise problem, we received your feedback and actively communicated with you to arrange a room change as soon as possible, but you refused to communicate with us throughout the whole process! ! ! ! ! 6. Regarding the safety issues of the fence, we have investigated it as soon as possible, and we will arrange to build the fence in the future to investigate the safety hazards! ! ! ! Thank you very much for your valuable comments, urging our hotel to conduct self-inspections, and making valuable suggestions for us to provide high-quality services and products in the future! ! !
Guest User
Elegant 2-bed Room
Stayed in авг. 2024 г.
Family
4 review
5.0/5
Outstanding
Posted on 19 авг. 2024 г.
A very good and satisfactory hotel. I have recommended it to all my friends. The hotel has its own parking lot and it is very convenient to get a taxi at the door. The service is also very warm. I stayed for three days and upgraded the room type. It was very comfortable for 2 adults and 2 children to stay. It was also very quiet at night. The breakfast time was until 10:30, which was suitable for us who like to sleep in. It is definitely right to stay here when visiting Lijiang Ancient Town! The view from the hotel restaurant is the same as the view taken at the Lijiang Eye, because it is next to the Lijiang Eye😁
Original TextTranslated by Google
Response from Property: Dear Finai family, thank you for choosing Finai Hotel! Thank you for your positive review. The hotel is equipped with international brand mattress linens, intelligent guest control system, ultra-fast high-speed optical fiber, 2-meter-high floor-to-ceiling windows, international first-line brand toiletries, high-end bottled mineral water, etc., creating a sense of international quality comfort and fully embodying the concept of distinguished and personalized service. , allowing you to appreciate the essence of Lijiang's nature and humanity at the best scenery in the ancient city, and become a home away from home for seven-star luxury living. Here you will enjoy a perfect vacation at one price unique to Finai. We sincerely hope that you will come again and enjoy a relaxing and slow time. We wish you all the best! ---Finai