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Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(148)
Positive reviews(147)
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Great location(34)
Awesome amenities(26)
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Excellent afternoon tea(16)
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Perfect for families(5)
Negative reviews(1)
Guest User
Moonglow Double Bed Suite
Stayed in Aug 2024
Family
27 review
5.0/5
Outstanding
Posted on Aug 25, 2024
One of the best hotels in Lijiang, free shuttle from the airport available. Nice service and location.
Response from Property: Dear Qianxuelou family, thank you for choosing Qianxuelou Hotel and taking the time to share your hotel experience! At the same time, we sincerely thank you for giving the hotel all-round recognition. We will not forget our original intention and continue to maintain quality output. Nanman Qianxuelou is located in [the origin of the ancient city planned by the Mu family chieftain]. It has a quiet mountain temple inside and a bustling city outside. It is secluded from the world but not away from the city. It is equipped with thoughtful [24-hour butler service], as well as [intelligent constant oxygen system], [humidification and air purification all-in-one machine], [Vannis record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create an ideal place with cultivation, quality and wonderful meaning. We sincerely look forward to our next wonderful encounter with you, and wish you all the best! — — Nanman Qianxuelou
Anonymous User
Deluxe Suite -Snow Mountain-View
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 7, 2024
Choose to stay here because its a new 5stars hotel in the area. It is a really mixed feeling about this hotel. Let me list down the pros/cons.
Pro:
- right above lijiang ancient town
- bed and duvet are super comfortable
- they have bidet and heated floor!! 👍🏻
- room interior is beautiful and well equipped. So many free goodies.
- the view from breakfast area is AMAZING. On good days You can see the mountain from there
- their butler service is SUPER amazing! THANK U LI JIAHAO (and friends!!) for you excellent service during our stay. He is so fast, reliable and attentive. You all are the highlight of my stay in this hotel👍🏻
Cons:
- its a physical challenge right from you get of your car. its above lijiang ancient town, so check in/out, go to ancient town or back to the hotel you have to climb/down stairsss. Travel with little kids or elderly? Avoid!!
- unstable hot water for shower. The average weather was 1c during our stay, to shower with lukewarm water is a nightmare.
- its a really small hotel more like guest house, and our room is near busy street that is very noisy! I can hear car honking even at midnight and as early at 6am😭.
- breakfast is average
- it was my birthday during my stay. The hotel did not give any attention at all, not even a birthday note, let alone a little cake. Our butler help my husband went buy cake late at night so I can have a little celebration 😅😅
- in my opinion it is more suitable to be called 4stars hotel. And price is too high I expect more benefits like any other 5stars hotels, yet other 5stars hotel price is 1/3 less (beside Amandayan obviously) compare to this hotel.
Conclusion: I enjoyed my stay. But will not return here for my next trip.
Response from Property: Dear Chixuelou family, thank you for taking the time to share your stay experience with us in such detail! Nanman Snow Tower is located on the ancient city, at the northern end of Lion Rock. Due to the special geographical location, vehicles cannot reach the hotel lobby directly. Since we have not contacted you in advance, we cannot inform you in advance. On the night of your stay, the hotel equipment temporarily broke down. , the staff has made urgent repairs, but it will take several hours to restore the equipment and boil the hot water to normal temperature, resulting in unstable water temperature and causing you inconvenience. We deeply apologize and the hotel has invited professional engineers to the store to perform repairs. Comprehensive overhaul to ensure normal operation of the equipment; when checking you in, the front desk did not pay careful attention to the birth information in your passport, so it did not provide you with special gifts such as birthday cakes. Due to our negligence, your stay experience was affected , we deeply regret it, and have strengthened training and put forward requirements to the front desk team to avoid such a situation from happening again. We sincerely apologize again and sincerely look forward to meeting you next time and enjoying a new stay experience. I wish you all the best! —— Nanman · Snow-embedded Tower
Grossi
Snow Mountain View Duplex Suite
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 15, 2024
The hotel, an ancient school with temple, has been expertly renovated (it won a design award in Milan) and every room has delightful details, the terrace with bells has an incredible view of the most important square of the old city is very relaxing.Our room had a view of the beautiful mountain at sunrise. The most beautiful thing about our stay, however, was the attention towards us from all the staff, the delicious breakfast and dinner were personalized according to our tastes and we recived all possible support continously. We participated to tea ceremonies, one of which was officiated by a "tea master" and also afternoon tea with pastries. It should be noted that everything was included in the cost of the room, together with a course to learn how to cook the typical flower sweets of Lijiang, as well other amenities. Special thanks to the entire butlers team with whom we were able to communicate via WeChat before and during the stay to organize transfers and trips and in particular to Miss Becky Wei who personally accompanied us by foot to see the famous garden outside the city and speaking English she provided us with many useful explanations about the tea ceremony. A special thanks also to the misses who offered us tea several times in the ceremony room, they were both patient and welcoming !
Guest User
Suite (2 beds)
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 26, 2023
We booked two rooms for family . Two different style of room ,each room got very nice condition and everything is new . Nice view at 2nd floor and big room at level one room. We Must Thank to all the staffs who provide us good services and The handsome boy LiHui take care of us very well and very nice guy. We looking forward see again soon
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and for recognizing the service of Butler Li Hui! We will convey it to him and share it with colleagues to inspire them to provide attentive, considerate and warm services to more guests. Nanman Snow Tower is located at the northern end of Lion Rock, next to the waterwheel, and connected to the Sifang Street of the ancient city. You can see the Jade Dragon Snow Mountain from the top, and overlook the ancient city of Dayan from the bottom. It is equipped with considerate [24-hour butler service] and [Sanskrit] High-quality facilities and equipment such as Nishi Record Player, Hansgrohe Shower, and Intelligent Constant Oxygen System are designed to create an ideal place for cultivation, quality, and wonderful ideas. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Nexos_
Snow Mountain View Duplex Suite
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 30, 2024
A beautiful hotel in the ancient city. Airport pick-up is available. The staff will contact you in advance.
The hotel is beautiful. The afternoon tea overlooking the city is beautiful and comfortable.
I want to come back next time when I have time.
Original TextTranslated by Google
6/7
Guest User
Suite (Double bed)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 14, 2024
I picked this hotel blindly because it was opened less than a year ago. Everything was beyond my expectations, from the high-end hardware facilities in the hotel rooms to the warm service of the hotel housekeepers and employees at all times, the most comfortable afternoon tea and warm goodnight desserts, as well as the bedside table heat packs and hot compress eye masks... and many thoughtful little gifts. Everything was wonderful. I will come again next time!
Original TextTranslated by Google
Guest User
Suite (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The ceiling, software and hardware of the homestay are all very good. The geographical location is on the edge of the ancient city, quiet in the bustling city. In terms of price, compared with the homestays in Dali Erhai, this one in Lijiang is absolutely OK. In terms of service, the store will prepare fruits and white fungus soup very considerately, making you feel at home. In short, the most surprising thing about my trip to Lijiang was this homestay and Jinmao Puxiu.
Original TextTranslated by Google
Guest User
Suite (2 beds)
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 23, 2024
This is my first trip to Yunnan and my first stay at Chixuelou. I feel very comfortable😌very good. The location is ideal and very close to Beimen/Shuangmen Park. The hotel includes pick-up and drop-off services, which is very comfortable and convenient. The butler service Li Yalong and the pick-up chef Messi were very good and better than I expected. The sweet soup every night added energy to the tired body. Because we were traveling, we couldn't participate in the flower cake making, but the hotel gave us a gift when we checked out. I gave a box to the children, thank you very much😘Because I had the breakfast box before, the children praised it as very delicious👍🏻In addition, the afternoon tea was very beautiful and delicious👍🏻Because it rained, the schedule was disrupted, so I had to stay in the hotel), the tea master was very good Patience is also worthy of praise! Because I was too tired to go to the snow-capped mountains, I ate at the hotel in the evening, which was also very good👍🏻
Original TextTranslated by Google
6/9
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking the precious time to share your hotel experience in such detail! I am very happy to spend an unforgettable time with you here at "Inlaid Snow". At the same time, I sincerely thank you for your all-round recognition of the hotel's environment, location, butler service, and products. We will not forget our original intentions and continue to maintain quality output. Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is an escape from the world without leaving the city. It is equipped with considerate [24-hour butler service] and [intelligent constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place that is cultivated, high-quality, and wonderful. ideal place. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Guest User
Queen Suite
Stayed in Jul 2024
Family
1 review
1.0/5
Posted on Jul 11, 2024
This is a very rip-off hotel. Please see our real case for the specific reasons why the experience is so bad! Please avoid it for the guests who booked later!
1. When I booked the snow-encrusted set, I clearly saw the mahjong table and ordered it. When I used it, I was not allowed to use it. They said it would cost 1,000 yuan and asked us to find someone to take the order.
2. The spoon was 100 yuan and the vase was 200 yuan. It was really amazing.
Your hotel is not generous and makes customers feel unhappy. I will not indulge them!
Please avoid it for other guests.
Original TextTranslated by Google
6/7
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking the time to review the hotel. We are very sorry that you were not satisfied with your stay and we are deeply sorry for the experience we caused you. After receiving your feedback, the entire management of our hotel attaches great importance to it and has held meetings to discuss how to improve the hotel's services. First of all, let me clarify with you that the room you mentioned does not include the use of our chess and card room. Except for the Tingguang·Supreme Three-Bedroom View Villa room type, our chess and card room must be used for a fee. But your opinion is very correct. Our room price guide is not perfect enough. We will make corresponding adjustments immediately. Secondly, all furniture, home furnishings, and ornaments in the hotel have original purchase receipts, channels, invoices, etc. In a fair and just manner, we can provide them to you if you need them. Please be assured that the hotel values each guest's insights and takes proactive measures for improvement. We sincerely hope that you can visit Chixuelou Hotel again in the near future. We will work hard to bring you a more comfortable and pleasant stay experience. We wish you and your family all the best, good health and happiness - Nangman · Chixuelou Hotel
Xingfuxiaohei
Deluxe Suite -Snow Mountain-View
Stayed in Jul 2024
Family
22 review
5.0/5
Outstanding
Posted on Jul 5, 2024
I love this hotel. It is located in the ancient city. There are special butlers to take the luggage. The hotel has done a lot of details.
The rooms in the hotel are amazing. Each room is designed to be luxurious, elegant and atmospheric.
Original TextTranslated by Google
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking your precious time to share your hotel experience! I am very happy to accompany you to spend a pleasant time at "Xianxue" here. At the same time, I sincerely thank you for your recognition of the hotel's design, location, and service. We will not forget our original intentions and continue to maintain high-quality services. Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is a place to escape from the world without leaving the city. It is equipped with considerate [24-hour housekeeper service] and [smart constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place that is cultivated, high-quality, and wonderful. ideal place. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Guest User
Suite (2 beds)
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jul 5, 2024
The hotel is great. This is a very cost-effective hotel. The only juice I drank was freshly squeezed. The afternoon tea was also very exquisite. I will still consider staying here when I come to Lijiang next time!!!
Original TextTranslated by Google
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking your precious time to share your hotel experience! At the same time, we sincerely thank you for your recognition of the hotel's products. We will not forget our original intentions and continue to maintain quality output. Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is a place to escape from the world without leaving the city. It is equipped with considerate [24-hour housekeeper service] and [smart constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place that is cultivated, high-quality, and wonderful. ideal place. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Qinger
Snow Mountain View Duplex Suite
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The Chixue Building is located above the waterwheel in the ancient city. The location is very convenient. There are travel photography, specialty shops, and coffee shops on the first floor. The free local chicken hot pot, afternoon tea, and fruit basket are provided during your stay. The delivery was casual and tasted good. Everyone in the hotel was warm and polite. The pick-up driver and front desk service were all in place. The luggage was heavy, but they helped to carry it up the stone stairs of the ancient city when picking it up and delivering it. The hotel has a very Zen and comfortable feel
Original TextTranslated by Google
6/7
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking the precious time to share your hotel experience in such detail! I am very happy to spend an unforgettable time with you here at "Insulated Snow". At the same time, I sincerely thank you for your recognition of the hotel's environment, location, and service. We will not forget our original intentions and continue to maintain high-quality services. Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is an escape from the world without leaving the city. It is equipped with considerate [24-hour butler service] and [intelligent constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place that is cultivated, high-quality, and wonderful. ideal place. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Anonymous User
Suite (2 beds)
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 22, 2024
This is the most satisfying hotel during this trip to Yunnan. It has an elegant environment, an excellent location, warm and thoughtful service, clean and tidy rooms, and many surprises!
Original TextTranslated by Google
Response from Property: Dear Chixuelou family, thank you for taking the time to share your stay experience with us. We are honored to hear that you had a pleasant stay at Chixuelou! Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is an escape from the world without leaving the city. It is equipped with considerate [24-hour butler service] and [intelligent constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Dyson heating and cooling air conditioning fan], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place with An ideal place for self-cultivation, quality and wonderful ideas. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Guest User
Snow Mountain View Duplex Suite
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 22, 2024
First of all, the scenery is amazing, with a panoramic view of the ancient city of Lijiang, and it is even more beautiful at sunrise and sunset. In addition, the design style of the hotel itself is simple but bright, and it is particularly worth mentioning that the bedding is super comfortable!
The most important thing is that the service is perfect, very kind and meticulous. All requests are responded to very promptly, and the fruit baskets are also very thoughtful. When we checked in, we came to the previous hotel to pick us up, and when we checked out, the brothers helped to send the luggage to the far pick-up point. The housekeeper also took us to explore some niche museums and former residences in the ancient city of Lijiang, and gave a detailed explanation. A great hotel experience!
Original TextTranslated by Google
Response from Property: Dear Chixuelou family, thank you for choosing Chixuelou Hotel and taking the precious time to share your hotel experience in such detail! I am very happy to spend an unforgettable time with you here at [Insulated Snow]. At the same time, I sincerely thank you for your recognition of the hotel staff. We will not forget our original intentions and continue to maintain high-quality services. Nanman·Xuelou is located in [the origin of the ancient city planned by Mu's Tusi]. It has a quiet mountain temple inside and a bustling city outside. It is an escape from the world without leaving the city. It is equipped with considerate [24-hour butler service] and [intelligent constant maintenance]. Oxygen system], [humidification and air purification integrated machine], [Vannessy record player], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create a place that is cultivated, high-quality, and wonderful. ideal place. We sincerely look forward to our next wonderful encounter with you, and wish everything goes well! —— Nanman · Snow-embedded Tower
Huameiwuyu
Suite (Double bed)
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on May 13, 2024
The location of this hotel is very convenient for traveling in and out of the ancient city. The hospitality is friendly and thoughtful. The room settings are elegant and generous. The beds are of excellent quality. The mattresses meet the standards of international luxury brands and are very comfortable. The environment in the courtyard is warm and quiet. Qianxuelou must be an excellent choice for accommodation when visiting Lijiang Ancient City.
Original TextTranslated by Google
6/16
Response from Property: Dear Qianxuelou family, thank you for taking the time to share your stay experience with us. We are honored to hear that you spent a pleasant [Qianxue] time here! Nanman Qianxuelou is located in [the origin of the ancient city planned by the Mu family chieftain]. It has a quiet mountain temple inside and is adjacent to the bustling downtown outside. It is secluded from the world but not away from the city. It is equipped with thoughtful [24-hour butler service], as well as [intelligent constant oxygen system], [humidifier and air purifier all-in-one machine], [Vannis record player], [Dyson heating and cooling air conditioning fan], [Hansgrohe shower head] and other high-quality facilities and equipment, aiming to create an ideal place with cultivation, quality and wonderful meaning. We sincerely look forward to the next wonderful encounter with you and wish you all the best! — — Nanman Qianxuelou