Atour Hotel Lijiang Old Town Mufu Reviews

Enjoyable stay! Spacious room with good layout. Excellent front desk service! Even better if has coffee machine in room. Will recommend to friends

The room is very large, and it is very spacious for family outings. It is newly renovated, with a simple and elegant style, modern and practical facilities, and the hot water is very comfortable and powerful! It is very close to the high-speed rail station and Lijiang Ancient Town, and it takes 15 minutes by taxi.

This time I went to Yunnan, I chose Aduo twice, I was really satisfied, the hotel is clean and sanitary, the equipment is advanced, the environment is comfortable and beautiful, the staff is serious and responsible, and considerate, I must give a big thumbs up 👍👍👍

The hotel is located in the southwest of the ancient city, about ten minutes' walk away. There are a lot of people in Lijiang Ancient City during the summer vacation, and the nearby roads are also congested and parking is inconvenient. The parking lot of Atour Hotel is large and has many seats. It is very convenient to have parking spaces at any time. The room facilities are complete, there is a laundry room on the third floor, the laundry service is very convenient, and the breakfast is also delicious. Overall, it is a very cost-effective hotel and is worth recommending.

The room was clean and tidy, the bedding was very comfortable to sleep on, disposable toilet covers and alcohol cotton pads were provided in the room, and there were Oriental Leaf tea and snacks in the mini bar. The front desk service was very active and enthusiastic, and would help solve various problems. Since we had to get up early the next day to go to the snow mountain and set off before breakfast, the front desk guy took the initiative to help us register and provide a simple breakfast. The hotel also provides night porridge from 9:30, and the side dishes for the night porridge are also very delicate and delicious. I especially like the atmosphere of the book bar on the first floor, and it also provides hot and cold drinks and fruits. The two days I stayed here made me really feel the meticulousness and thoughtfulness of the Atour Hotel service team, so I decided to stay at the Atour Hotel in Dali without hesitation for the next trip to Dali. It was a perfect experience.

The room is clean ~ We can do our best to meet customer needs. Because the parent-child room is full, we can only book a king-size bed room. There is a big sofa in the room. The customer service brought two quilts. The baby sleeps just right. I will continue to book Atour next time ~

【Overall experience: Very poor service! 】 【Communication: Indifferent and perfunctory attitude! 】 【Check-in experience: Different treatment of guests! Never faced the problem, always used the way of talking about other things, or did not respond, evaded the problem! Avoid the important and focus on the trivial! 】 Lijiang is the last stop of the tour around Yunnan. The hotels I stayed in the previous stops were all four-diamond guaranteed, five-diamond and above hotels. I also stayed in homestays of the same level in the middle, and the experience was very good. Thinking about the last stop in Lijiang, I was a little tired and didn’t want to toss. After reading the reviews of major hotels on Ctrip for a few nights, I finally chose the Yaduo brand mentioned in the comments and the Yaduo Mufu branch with relatively guaranteed services. It was mainly for the brand endorsement and high-quality service mentioned in the comments. I thought it would be the most worry-free and could also draw a perfect end to the trip, but I never thought that this stay would be the most worry-free time to stay in a hotel in so many years of travel! ! ! And there is no other. 1. [Check-in trouble:] [Deliberately making things difficult + extremely complicated and laborious check-in communication + indifferent and perfunctory attitude towards solving problems] First of all, we booked a wooden king-size bed room. When booking, we were attracted by the floor-to-ceiling windows and room layout of the room type in the official hotel display pictures. We thought the view would be wider, the scenery would be good, and the room type would be more transparent. But when we took a taxi to the hotel front desk to check in, we thought we would be able to rest in the room we paid for soon. But we never thought that in such a large brand hotel, what greeted us was not the professional and meticulous service of the front desk staff, but a series of discriminatory and perfunctory operations. When we arrived at the hotel, it was around 3:00 pm. The lobby was sparsely populated, and there were no other guests checking in at the front desk. (i.e. it was not the peak period of the front desk) 1. [Room type has not changed but it is called an upgrade for customers] There was only one girl at the front desk. When we asked about the check-in, she was indifferent. After the normal registration information, she said: She specially upgraded our room type to a wooden king-size bed room. I felt strange at the time, so I immediately asked back: "The room type we paid for is a wooden king-size bed room, how can you say that the hotel specially upgraded for guests?" The girl was silent for a moment and did not respond to my question. At this time, I felt that the front desk's move was a little unprofessional. 2. [Under the name of check-in, it is actually secretly registering members for guests] Then, the girl changed the subject and said that you need to leave your mobile phone number to check in, so I told her, and then my mobile phone received a text message. After clicking it, it was the verification code for registering Yaduo members with your mobile phone number. I asked her in confusion, asking why she registered your membership with my mobile phone number without my knowledge. If you want the guest's mobile phone number to register as a member, shouldn't you inform or ask the guest whether he needs to register as an Atour member at the same time when asking for the mobile phone number? Follow the guest's opinion first, instead of doing it secretly behind the guest's back! If it is not discovered in time, what is the difference between this and forced registration? The girl chose to remain silent again in the face of the question. I said I don't need to register as a member of yours, and she responded coldly: "Okay, then you will stay as a non-member." The three words "non! member! member" were said in a rhythmic and sonorous way. I didn't fit in at the time. It seems that your membership is very noble. If you don't register as a member, the hotel you pay for can still treat you differently. Then I asked casually, what can I do if I register as a member of yours? She explained casually, which was basically an invalid explanation. At this point, after a lot of dry mouth and tongue operations that actually took up the guests' time and had no meaning to the guests, they checked us in. I said I didn't want the rooms on both sides, and then asked us if the middle of the third floor was okay, away from the elevator and so on. I said yes, it was no problem here, and finally gave us the room card. It should be specially noted that from beginning to end, there was no attentive service of pouring local tea as soon as we arrived at the lobby as some reviews in Ctrip's comments said, and this service did not appear! Personally tested and cracked down on fakes! 3. [Booked Jimu King Room, actually delivered as Superior King Room] I thought I could finally take a break in the ideal room type, but when I swiped the card and entered the door, I saw the second picture. The door of the bathroom was open, basically occupying half of the aisle at the entrance. I felt something was wrong, and then I entered and saw that the window in Figure 1 was not the floor-to-ceiling window shown in the hotel in Figure 3. Then I put down my luggage and looked around. I opened Ctrip and carefully checked the room type pictures of the order and the actual room type pictures. I found that the room type we actually stayed in was not a Jimu King Room, but a Superior King Room. 4. [The hotel initially responded that the room type was not the room type shown in the reservation, but the drinks had thin noodles] Then I called the front desk and asked about the room type. A boy answered the phone and responded confidently that some of their Jimu King Rooms were the same as the Superior King Rooms, not all of them were shown in the official pictures. I asked, then I was attracted by the room type you showed me and paid a higher price for it. If the actual room type was different from the room type you showed, why did you inform the guests in advance before checking in? Then, the boy did not directly answer why he did not inform me in advance, but evasively responded that although the room you are staying in is similar to the superior king-size room, the configuration is still different, such as a mini refrigerator with different drinks. At this time, I felt both angry and ridiculous. I spent about 900 yuan a night to book the room type, and you told me that although the actual room type I was given was not the one I wanted, the drinks inside were okay. Is this drink worth 100 yuan or magic water? Have I never drunk a drink worth a few yuan a bottle? So far, I was amused by the series of easy-going, secretive, and evasive operations of the check-in process. At this time, I had already thought of changing hotels immediately, but considering that the stay fee for a few days had been paid when booking, I thought about going downstairs to communicate with the front desk in person. 5. [The whole process of handling the incident: pretending to be ignorant, shifting the blame in various ways, and deliberately treating people differently] After arriving at the front desk, I was greeted by the guy on the phone just now. The other party should have made corresponding preparations when I went downstairs. As soon as he saw me, he asked me several times in a perfunctory manner, asking me if I booked their hotel on Ctrip. I said yes, and then asked me to show the order page of Ctrip. (I have checked in, I didn’t book your hotel, can you let me check in?!) Although I was speechless, I still cooperated and provided the order page, and then as expected, he began to shift the blame and said, "Your order was intercepted by scalpers, we can't see it." I asked: "You can't see it, how did the girl check us in just now?" He didn't answer the question directly again, and said to himself: Your order is an activity on Ctrip, our hotel doesn't know. (I can't remember the original words here, but it's something like this.) At this point, after a long time, I finally understood that the series of difficulties were all intentional, so I asked: "So, I came downstairs to communicate with you face to face to solve the problem that the actual check-in was not the room type I booked, but you, as a hotel staff, responded to me that I participated in the Ctrip event order after asking for my order to be displayed for the second time. The subtext is that it is dozens of yuan cheaper than your official original price booking. You officially took less money from Ctrip. If you can't afford the event, don't do it. So, you come to the user to make up for it? I asked two questions: "First, was my order booked on your Yaduo Mufu Ctrip official page? Second, your official store settled in Ctrip. Did you reach an actual cooperation and default authorization with Ctrip? ” So what’s wrong with my order? Before checking in, I paid the full room fee for a few nights online, and then I had to wait 24 hours for your official confirmation text message. The official confirmation text message for successful booking is shown in the picture. When your reception staff was questioned by the guests, they kept saying that they couldn’t see it and didn’t know. Then you knew nothing about the order, so how did you let us in?! “From the beginning of the check-in process, you pretended to be confused, and treated us differently and deliberately made things difficult for the ideal room type that was not booked?” At this time, the boy still did not answer my question directly, but turned to talk about other things, and asked the girl next to him with a little emotion: “Did you check in just now?” The girl replied: “Yes.” Then, he made a phone call in front of me with an angry face, and shouted at the other end of the phone: “I saw the customer’s order, and now take it off the shelf! "Whether he was questioning the girl next to him or scolding the person on the other end of the phone, the way this man handled the situation here showed that he couldn't just turn his face away from me, so he showed me his emotions indirectly through other ways. It was extremely unprofessional. It was me as a guest who was inexplicably treated differently, but it was me as a hotel service staff who lost control of my emotions first. Who should I vent my anger on! Then, under my questioning, the boy and the girl said that our hotel has the room type shown in the picture, on the 5th floor. At first, you were given the room type on the 3rd floor because there was some decoration noise outside the 5th floor. The 3rd floor is in the opposite direction of the decoration, and the noise will be smaller. I asked: "After going around in a big circle, it has become good for me now. OK, let's take a step back and assume that you did consider the guests in this way before, so why didn't you communicate with me in advance before checking in to explain the situation of the decoration noise? Tell me in advance that the room type I booked is available on the third floor and the fifth floor. Different floors have their own advantages and disadvantages, especially the room type on the third floor is different from the official display map. As for how to choose, it is up to the guests themselves, not for you to conceal the information in advance and deliberately not inform them to make decisions for the guests. " Similarly, facing my repeated questions, the two simply kept silent. The boy lowered his head and clicked something on the computer in front of him with the mouse. The girl was a little embarrassed. She turned around and got a cup of tea for me with a disposable cup. I also saw that the disposable cup and tea were behind the front desk staff! The tea reception mentioned in the previous Ctrip review was indeed there, but I didn’t experience it when I checked in! (It’s just a free cup of tea in the hotel. It’s all details. Different treatment is vivid) Finally, at my request, I finally changed back to the 5th floor and the same room type as the reservation. So far, I ended this [artificial storm] of check-in with exhaustion. Two , About the hotel buffet breakfast For breakfast, we paid extra every day when booking, and it was not automatically included in the room rate for free. Experience: The restaurant is not big, the variety of food is average, and there is no cake for dessert 🍰, only bread. The overall taste is not as good as other hotels I stayed in, especially for the rice noodles that are a must in hotels across Yunnan, the taste of the seasoning is very important. To be honest, the rice noodles themselves are good, and the auntie who makes the rice noodles is also very enthusiastic, but the seasoning is oily and light, resulting in the taste of the whole bowl of rice noodles. The only highlight: fresh fruits. At 9:30 in the evening, there are simple suppers, white porridge, and salted duck eggs. Ticket inspection: It was very messy at breakfast on the first day. No one checked the room and tickets in the next few days A girl stood at the door to check 3. Overall experience summary The score is mainly for the poor service, and 0.5 is considered too much. They did not respond positively to all the questions, did not admit that their handling methods were problematic, and did not face up to the fact that they had brought a very bad experience to the guests. Instead, they made a series of mysterious operations, evaded the problem, did not take responsibility, avoided the important issues, and deliberately treated differently while pretending to be confused. To be honest, the overall environment and location of the hotel are good, but the room type and breakfast quality are average. If you don’t look at the overall brand effect, although the hardware is complete, the soft quality is enough for three diamonds, not enough for four diamonds. The software is comfortable and does not meet the standards of high-end hotels. The washing machine and dryer seem to be on the third floor, but we are not used to using such public facilities, so this is not good for us, but it is indeed equipped. So in short, it is four diamonds for hardware, three diamonds for software, and four diamonds for price. Objectively speaking, it is suitable for a business trip for one person, which is convenient and fast, but not suitable for family travel with high requirements for soft quality.

It's my first time staying at Atour! The location is excellent, and the parking lot is large and convenient! The hotel staff are very good, and there is a laundry room, which is very convenient for people traveling. The breakfast is also quite rich, and a flower cake was given as a souvenir when leaving the hotel. I will consider Atour for future travels.

The hotel is strategically located, less than 10 minutes' walk from the ancient city. It is also conveniently located to the airport and the station, both in the south of the city. The rooms are newly decorated (especially without the smell of decoration, which is very important), the facilities are advanced, and the service is warm and thoughtful. It is the first choice for traveling to Lijiang.

I believe in the quality of Atour, so I decisively booked Atour when I came to Lijiang. This hotel should be newly renovated, and the facilities are relatively new. It is not far from the ancient city. The rice noodles for breakfast are good, and you can have porridge by yourself late at night. The service is very good.

The hotel is in a great location, close to Zhongyi Market at the south gate of the ancient city, about a 10-minute walk away, and it is very convenient to go to the ancient city. The room is very comfortable and quiet, with advanced sanitary facilities and very clean. The bathroom design is very reasonable, and the washbasin utensils are also very complete. This time I stayed in a wooden king-size bed room, and the 2-meter king-size bed was so comfortable. The hotel also has laundry service, and every time the washed and dried clothes are delivered to the room, this service is really considerate and in place. The hotel lobby is very comfortable, with many service facilities for guests.

The service is very satisfactory, especially the parking lot is very convenient. In addition, the items needed are met as much as possible. The room facilities are very new. It is a very satisfactory travel experience and is worth recommending.

The hotel is clean and hygienic. When traveling to a city, you want to experience the local culture and live in a clean and hygienic place. Atour Hotel is very good. The service staff are enthusiastic local men and women, and the breakfast is also a local specialty. The bedding and utensils are also very good. One detail is that the washbasin is placed with a paper roll and paper towels, which meets the needs of delicate and tidy women. No need to go to the toilet or bedside to get paper! It's also very close!

Every time I go out for a trip, I basically choose Atour. It feels like I'm back home. Hahaha~ The front desk lady has a very good service attitude and gave me two breakfasts~ It's very close to Lijiang Ancient Town, and it can be reached in more than ten minutes on foot. I will continue to stay here next time I come to Yunnan!