The Old Town of Lijiang Mufu Xinyi Hotel Reviews
The Old Town of Lijiang Mufu Xinyi Hotel
38 Kangzhong Road, Lijiang, Yunnan, China, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
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The Old Town of Lijiang Mufu Xinyi Hotel Guest Reviews
4.7/5
Outstanding
298 review
Verified reviewsLocation4.7
Amenities4.7
Service4.6
Cleanliness4.7
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Positive reviews(293)
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Classy environment(36)
Delicious breakfast(33)
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Would stay again(15)
Friendly front desk staff(15)
Excellent afternoon tea(9)
Tasty restaurant(6)
Negative reviews(5)
BZZ_XSS
Superior Queen Room
Stayed in Jul 2024
Couples
4 review
Very Good
Posted on Jul 18, 2024
Very clean and great location just few mins of walk to the old town. Breakfast was good and I like the fact that they served breakfast until 1 PM. The only downside was the hot spring and the swimming pool needed cleaning.
Also, the point for improvements is that when housekeeping cleans the room to take the trash out and to change the bedsheets and change used glasses used for drinks.
Baixiong789
Superior Queen Room
Stayed in Aug 2024
Solo travelers
1 review
Outstanding
Posted on Sep 13, 2024
goodgood
Guest User
Superior Queen Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 11, 2024
The hotel service is really good, the attitude is warm and thoughtful, the sanitation is also clean, and the overall feeling is very comfortable.
The hotel environment is clean and tidy, the room layout is perfect, elegant and romantic. The service is thoughtful, making people feel very comfortable. The waiters are all polite, warm and thoughtful, and most importantly, the baby likes it very much💕
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Response from Property: Dear guest:
Thank you very much for your good comments and support for our hotel! We are very happy to see that you are satisfied with us. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment.
Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are welcome to contact us at any time. We hope that every stay of yours will be a pleasant experience.
Thank you again for your good comments and look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Sep 2024
Couples
3 review
Outstanding
Posted on Sep 6, 2024
The hotel room is good. It is a newly opened hotel. The environment is not bad. The hotel is just on the roadside. I stayed at Atour Hotel the day before. I found it when I went for a walk later. I feel that the hotel is very new and the appearance is good. Then I checked it out on Ctrip I placed the order decisively and the price/performance ratio is very good. When we first arrived in Lijiang, there were a lot of things we were not sure about and we didn’t know the travel routes. The front desk introduced us to the routes to the snowy mountains, took the trouble to help us solve the problems, and recommended good travel routes, which saved us a lot of time in making travel strategies. The room was also very clean and the stay was very comfortable. The front desk service was also very good. I will recommend my friends to stay here next time. Thanks to the hotel staff for providing a lot of help during my trip to Lijiang.
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6/7
Response from Property: Thank you very much for your high praise for Xinyi Hotel! We are deeply honored to receive your recognition and love. Xinyi Hotel has always been committed to writing a wonderful chapter with you and creating an unforgettable stay experience for every guest. We understand the importance of being in a bustling yet tranquil place, so we carefully select the location so that you can feel the bustle of the city while enjoying a quiet time. The hotel has a unique location in Lijiang, which allows you to enjoy a comfortable and luxurious world. Whether it is the charming scenery outside the window or the warm and comfortable interior space, it is all designed to allow you to find a peaceful harbor during your busy journey and become the source of your sweet dreams. We hope that Xinyi Hotel will always be your paradise for vacation, and we look forward to your coming again and creating more beautiful memories together! I wish you a happy life and all the best!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo travelers
4 review
Outstanding
Posted on Sep 6, 2024
First-class facilities, good service, clean and sanitary, high cost performance, close to the south gate of the ancient city, with afternoon tea, welcome fruit, and hot spring baths.
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6/9
Response from Property: Thank you very much for your high evaluation of Xinyi Hotel! We are honored to be recognized and loved by you. Xinyi Hotel has been committed to writing a beautiful chapter with you and creating an unforgettable accommodation experience for every guest. We are well aware of the importance of being in a bustling but peaceful place, so we carefully select the location so that you can feel the bustle of the city and enjoy the quiet time. The hotel has a unique geographical location in Lijiang, which allows you to enjoy a comfortable and luxurious world. Whether it is the charming scenery outside the window or the warm and comfortable interior space, it is to let you find a quiet harbor in your busy journey and become the source of your dreams. We hope that Xinyi Hotel will always be your paradise for vacation, and we look forward to your visit again to continue to write more beautiful memories together! I wish you a happy life and everything goes well!
Guest User
Superior Queen Room
Stayed in Sep 2024
Solo travelers
15 review
Outstanding
Posted on Sep 11, 2024
A very satisfied hotel. The decoration and design are high-end and luxurious, and high-end hardware is used. The room is very spacious, with enough space for activities, the bed is very comfortable, and there is Xiaodu voice control. The price/performance ratio is really unparalleled. The ladies and service staff are all very polite and kind. The cleaning team also worked very hard. If you want to go to Jade Dragon Snow Mountain very early, the hotel will also be considerate and help you prepare some simple meals such as take-out bread, milk, and fruits. I saw reviews before that said breakfast was at 1300, but on the second day after we checked in, the hotel changed the time to 1030. The location of the hotel is also very convenient. It's quite close to the highway, so you don't have to spend extra time turning left and right to go to the scenic spots. There is also a Likoron supermarket nearby, and the prices are very affordable. I hope to have the opportunity to return to beautiful Lijiang in the future.
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Response from Property: Dear guest: Thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with us. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment. Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are always welcome to contact us. We want your every stay to be a pleasant experience. Thank you again for your review and we look forward to your visit again!
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Business travelers
1 review
Posted on Sep 6, 2024
I have been so busy with various things these past two days. I only have time to comment now. Let me complain slowly. The first one is the welcome fruit. There are rotten fruits in my room. I noticed it at a glance. The second one is next to the pillow. I found a long hair. Maybe my hygiene needs to be improved. I had a skin allergy that night. I took two baths and it didn’t heal. My neck is still itchy. The third room is next to the road and the sound insulation effect at night is not good. , plus the night light turns on at the slightest movement and I didn’t fall asleep all night, which affected my work the next day. Anyway, I’m very angry now and need an explanation.
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Response from Property: Dear guest, on behalf of all members of Xinyi Hotel, I would like to express my deepest apologies for the unpleasant experience you encountered during your stay at the hotel. We have been committed to providing every guest with a warm, comfortable and high-quality accommodation environment. We upgraded the room type before your stay. However, regarding the service details this time, we did not meet your expectations, which makes us I feel very sorry and remorseful. Regarding the issues you mentioned, we have immediately launched an internal investigation and will take the following measures to ensure that this does not happen again: Welcome fruit issue: We attach great importance to the first impression of our guests and will not be concerned about any defects in your room. Tomatoes, we're so sorry. This is an obvious oversight in our fruit inspection process. We have enhanced training for the housekeeping department to ensure daily inspection and replacement of intact fruits, and have added a double-checking mechanism to prevent similar situations from happening again. Hygiene issues: You find long hair on your pillow causing skin irritation, which is completely contrary to our strict hygiene standards. We have immediately carried out comprehensive deep cleaning and disinfection of the rooms involved, and have conducted more stringent hygiene training for all housekeeping staff. In addition, we will also introduce a more efficient cleaning inspection process, including the use of ultraviolet lights and other tools to assist inspections to ensure the absolute cleanliness and hygiene of the guest rooms. Sound insulation and night light issues: Regarding the poor sound insulation in the room and the overly sensitive night light, we are deeply sorry for the inconvenience this has caused you. We have begun to evaluate and consider upgrading the sound insulation of some guest rooms, and have adjusted the sensitivity settings of the night lights to reduce the impact on guests' rest. To express our sincerity, we hope to have the opportunity to make up for the inconvenience this time has caused you. If you are willing, we very much hope to invite you to visit Xinyi Hotel again. At that time, we will also provide you with a free upgraded accommodation experience and ensure that everything can meet your satisfaction. Finally, we sincerely apologize for the inconvenience and thank you for taking the time to report these issues to us. Your valuable opinions are the driving force for our continuous progress. We will continue to work hard to provide better services to every guest. We look forward to having better opportunities to serve you in the future and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Sep 2024
Travel with friends
7 review
Outstanding
Posted on Sep 4, 2024
A very, very good trip. The hotel is very nice, hospitable and well-equipped. Also introduced a great route planning, thank you
Next time I come to Lijiang, I will stay here again
Original TextTranslated by Google
Response from Property: Thank you very much for your high praise for Xinyi Hotel! We are deeply honored to receive your recognition and love. Xinyi Hotel has always been committed to writing a wonderful chapter with you and creating an unforgettable stay experience for every guest. We understand the importance of being in a bustling yet tranquil place, so we carefully select the location so that you can feel the bustle of the city while enjoying a quiet time. The hotel has a unique location in Lijiang, which allows you to enjoy a comfortable and luxurious world. Whether it is the charming scenery outside the window or the warm and comfortable interior space, it is all designed to allow you to find a peaceful harbor during your busy journey and become the source of your sweet dreams. We hope that Xinyi Hotel will always be your paradise for vacation, and we look forward to your coming again and creating more beautiful memories together! I wish you a happy life and all the best!
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Aug 31, 2024
The hotel is located in the southwest of the ancient city, about ten minutes' walk away. There are a lot of people in Lijiang Ancient City during the summer vacation, and the nearby roads are also very congested and parking is inconvenient. The parking lot of Lijiang Mufu Xinyi Hotel is large and has many seats. It is very convenient to have parking spaces at any time.
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation of Xinyi Hotel! We are honored to be recognized and loved by you. Xinyi Hotel has been committed to writing a beautiful chapter with you and creating an unforgettable accommodation experience for every guest. We are well aware of the importance of being in a bustling but peaceful place, so we carefully select the location so that you can feel the bustle of the city and enjoy the quiet time. The hotel has a unique geographical location in Lijiang, which allows you to enjoy a comfortable and luxurious world. Whether it is the charming scenery outside the window or the warm and comfortable interior space, it is to let you find a quiet harbor in your busy journey and become the source of your dreams. We hope that Xinyi Hotel will always be your paradise for vacation, and we look forward to your visit again to continue to write more beautiful memories together! I wish you a happy life and everything goes well!
Lingyunshang
Superior Queen Room
Stayed in Aug 2024
Travel with friends
10 review
Outstanding
Posted on Sep 1, 2024
The location is very good, very close to Lijiang Ancient Town. The service I felt during the three days I lived there was very good. The staff are very young. I am very satisfied with the service awareness and all aspects. They gave me various snacks and afternoon tea. If I come to Lijiang again, I will think of this hotel again.
＜Welcome Gift＞Seasonal Fruits:
＜Floating Half Summer＞Themed Afternoon Tea:
＜Drink as You Like＞Minibar Soft Drink Gift Pack:
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Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
14 review
Outstanding
Posted on Aug 30, 2024
The hotel that satisfied me most when I came to Lijiang was this Xinyi Hotel; first, the service of this hotel is very good, the staff of the hotel are very enthusiastic, no matter where they meet, they will greet you with a polite smile, the service is excellent; second, the hotel has a good location, convenient transportation, and parking for self-driving is also very convenient. The hotel has its own parking lot; third, the room is exquisitely decorated, clean and hygienic, the bed is soft and comfortable, the sound insulation is good, it is very quiet, and does not affect sleep; fourth, the meals not only have rich breakfasts, afternoon tea, but also a "late night canteen" open until 0 o'clock in the evening👍Fifth, the hotel's entertainment facilities are also very good, there is a small hot spring pool, a chess and card room, and a gym! In short, staying in this hotel at this price is really worth it! ! I will definitely come again next time I have a chance❤️
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Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
1 review
Outstanding
Posted on Aug 30, 2024
I am so satisfied with the room. The space is super large and the facilities are very complete. It even has an electronic scale and a clothes steamer and a humidifier. The breakfast is quite rich, as well as afternoon tea and midnight snacks, as well as daily small fruits, which are not perfunctory. , a hotel at this price is simply a great value. The beautiful woman at the front desk is even more attentive and patient. Overall, it’s great.
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Response from Property: Dear guest, thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with our pleasant hotel. We have been committed to providing every guest with a comfortable, clean and modern accommodation environment. Your satisfaction is our greatest motivation. If you have any other needs or suggestions during your stay, you are always welcome to contact us. We want every stay with you to be a pleasant experience
Guest User
Deluxe Big Bed Room
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 30, 2024
This is the best hotel in this trip. I originally booked it for one day, but it was so good that I extended it for another day. The brother and sister in the front row were very considerate and polite, and they upgraded us to a suite. The room was very large and clean. I never took a bathtub before, but I took one this time. There is also a hot spring downstairs, and the children had a lot of fun. There are breakfast and supper upstairs, both Chinese and Western food, and the food is also delicious. I especially want to mention the supper, which is really rare in hotels. It is especially suitable for friends who arrive late. There is a fruit plate when you check in, and a souvenir when you check out. There is also a Xiaodu AI smart robot, which can be asked to control any device in the room, which is completely intelligent.
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Mangguotuanzi
Deluxe Big Bed Room
Stayed in Aug 2024
Couples
10 review
Outstanding
Posted on Sep 8, 2024
I came to Lijiang for a trip and specifically found this hotel. I thought it might be of good quality, so I came from the ancient city. The front desk told us that we were upgraded to a suite for free, and we were quite happy.
Facilities: Because it is a new store, the overall facilities are very new, and the toilet is fully intelligent, so I don’t know where to flush, and I searched for a long time.
Hygiene: It is still very clean. But! But! Room 319! Room 319! The smell of the sewer is too strong, and it is suspected that there is a problem with the floor drain. When we first moved in, we didn’t feel it because we opened the window for ventilation. At night, we closed the window and opened the toilet door. I was woken up by the smell in the middle of the night. The smell of the sewer has filled the whole room. When I entered the bathroom, especially the small bathroom at the door, the smell was even more obvious. I hope the boss can check the cause, otherwise it will be so smelly that I can’t sleep. We stayed for two days. The next day, we went to Yulong Snow Mountain, so we didn’t bother to change rooms. I thought I could just endure it for another night.
Environment: The hotel is quite close to the ancient city. After going out, just walk down the road and you will reach it. It takes about 20 minutes. It is OK.
Service: The service is actually quite good. They also gave us a fruit plate, which is very considerate. There are also many snacks. They also gave us souvenirs when we left. So I still gave it a full five-star rating.
It’s just that the sewer problem is better to solve it. I don’t know if it is only the case in room 319.
202408
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your praise and support for our hotel! We are very happy to see that you are satisfied with us. Regarding the bathroom problem you raised, the hotel notified the engineering department to deal with it as soon as possible. Xinyi deeply apologizes for this and hopes that such a situation will not occur next time you choose Xinyi. I apologize to you again and wish you a pleasant journey.
Yirizhijizaiyuchen-
Deluxe Big Bed Room
Stayed in Aug 2024
Couples
42 review
Posted on Aug 28, 2024
Facilities: Complete facilities, including humidifier, very considerate
Hygiene: Hygiene is okay, but there is no toilet paper when you check in, and floor towels are not changed when cleaning. Maybe the cleaning lady is too busy, I understand.
Environment: The location is very good! It's very convenient to go anywhere, and the room is very comfortable. It's very comfortable to sleep in.
Service: The staff at the front desk and restaurant are very enthusiastic and serious. They called in advance before arriving in Lijiang. They also set up a group. If you have anything to say in the group, it is very convenient.
There is also a lot to eat, which basically covers the whole day. It is highly recommended to stay. There is also soda and Coke in the refrigerator.
Let’s talk about the reason for the negative review. Your hotel has clearly set the doorbell to be on when the doorbell is plugged in, and you can’t ring the doorbell on Do Not Disturb. That means that since Do Not Disturb is on, the room must be occupied by someone who has inserted the card. I just arrived in Lijiang in the afternoon and pressed Do Not Disturb. When I was interrupting my rest, the waiter knocked on the door twice and opened the door to my room without answering. I couldn’t understand it. Is this polite? Is it in line with your hotel culture? Or is your training not emphasizing these most important things? Basic stuff? This is a matter of principle, and no one explained it to me afterwards. Were they waiting for the guest to raise it later? Even if you don’t propose it, will you succeed in breaking through the level?
However, it is still recommended to stay, the price/performance ratio is very high
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you very much for expressing your dissatisfaction with the service to us, and we sincerely apologize for this. We will improve service levels and strengthen internal management. We hope that you will meet our highest service standards when you choose Xinyi again.