New In x Snowline｜ Lakeside Ju·Panorama of the Ancient City Holiday Villa Reviews

TOTALLY DIFFERENT HOTEL FROM WHAT WAS BOOKED Booked said hotel, but was moved to 悦庭轻奢客栈 with zero notice. We initially didn't notice as we booked a car from Shangri-La to Lijiang so our driver communicated with the homestay regarding drop-off/pick-up point. Upon check in, we noticed the rooms were vastly different. But just told ourselves probably we just got unlucky and booked one of those hotels that used fake photos. But at night, when I tried to navigate back to our stay (using the address from the booking) it took us to the original hotel we booked. That was when we realised we really were placed in another hotel than the one we booked. We went to confront the boss at 悦庭轻奢客栈 who told us lots of ********. The booked hotel belongs to his friend. The booked hotel is older, theirs is newly built. And he said "so when Malaysians come and book, we will put them at our hotel here" "you can see that it's a different level" (trying to say theirs is better than the booked hotel). He even challenged us to check the prices as he said his is definitely more expensive than the one we booked. So yeap, we got moved without notice, got bullshitted with no apology when confronted, stayed in a hotel of lower value than the one we booked, and the best part is when he kept saying they just opened but our bathroom ceiling had leaks :) Oh he said we could have unlimited bottles of water and whatever bathroom/room amenities we needed and that shows "the different level of treatment that we Malaysians/Singaporeans get" basically trying to justify his dishonest act. Got to admit his hotel on its own is not too bad, but the fact that we were cheated is not cool. And so his 'friend' is gonna have a bad review.

Overall, my experience at this hotel was extremely disappointing. The smell of cigarettes permeated the room and there was no noise isolation, making it difficult to relax. There were no curtains on the door, so the room was brightly lit at night, making it difficult to sleep. Ultimately, I had to cut my stay short due to the unsatisfactory conditions. P.s. in the picture how the room is lit at night

This villa has had better days and really doesn’t look like the photos. Anyone looking to book should manage their expectations - it’s a small villa and from what I can tell, family run so you’re not going to get 4 star type service (closer to 2 star). Much of the hardware is old, stained and dirty. Even the glass cups had marks on them. I’ve never been anywhere where the towels have threads loose. The free pickup was arranged but it took 3 separate people to message me on WeChat to get this done and with not the easiest instructions from the driver. No daily cleaning - had to request for trash removal and towels on the second day. Even with a 4 night stay, and no where to hang the towel to dry, you have to ask for new towels. Toilets sort of flush after a few times. Almost impossible to get the right temperature water for the shower - it appears that when someone else is using it in the building, it impacts your temperature. Light bulbs were broken or the lamp watt so low that it makes no difference having it on. On the positive side, the location is quite good, walking distance into the old city and buses. My room was quiet and did not have cigarettes smell which was very appreciated. Highly recommend taking the 101 bus (20 min walk to the stop) for 15 yuan direct to Jade Dragon Snow Mountain.

Beautiful hotel. Owner is very helpful. Location is a bit tricky but very nice. Its in front of the lake.

Great location, right in the town and close to the main road if you need to walk. Beautiful view from the room!

Good place to stay in Lijiang as it is located not in the centre of old town but close to it so it is quite quiet. The room could have been maintained better to keep it decent.

Beautiful place and easy access from the street. The shower was getting hot suddenly.

Just sad because the toilet is stuck. The hot water can't be adjusted to warm water

A clean and big room Quite place at night

The location was not found in Google maps

The room is very comfortable and clean. This accommodation experience is very pleasant. The boss is very enthusiastic and easy to communicate with. He also helped recommend a tour group for Yunnan (the small group experience is also good)

Super cozy hotel just outside the old town in the most beautiful area in my opinion. Our room with a bathtub overlooked a small lake in front of the hotel. Comfortable bed. The owner picked us up at the bus station and when we left he did us the favor of taking us and our suitcases to the area where the taxi leaves for the airport. The only thing that would improve would be the cleanliness.

Very warm, the balcony in the room is great for taking a nap, and the surrounding is quiet and not noisy. The toilet in the room is smart, and hot water is basically available as soon as you put it in. The appliances are also easy to use (hair dryer, kettle), which are all great. The boss is also very nice👍. I came to Kunming to play and stayed in several hotels. This one is the best

The room is clean and hygienic, the environment is very good, and the location is in the ancient city, which is very convenient for going out. The innkeeper is also very hospitable. He gave me some tips on where to go when I was alone. Highly recommended! ! ! !