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Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(362)
Positive reviews(360)
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Delicious breakfast(75)
Excellent afternoon tea(37)
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Quiet & comfortable(23)
Well decorated(10)
Perfect for kids(9)
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Negative reviews(2)
zhouzhoubaobei
Queen Room With Terrace
Stayed in Jun 2024
Couples
17 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Kuan Shang is directly listed as my favorite hotel this year.
First-class hygiene, first-class service, first-class breakfast, and first-class location.
I drove all the way from Chongqing to Lijiang, and stayed in too many hotels and homestays, and I was most particular about hygiene. Whether it is the public area or the room, the hygiene of every corner of Kuan Shang is extremely satisfactory, which is simply beyond the five-star level.
Needless to say, the service attitude will be established after checking in. A group chat will be set up. If there is anything, you can call the housekeepers directly in the group and they will be available at any time. There will also be a turndown service every night, and small cookies and nuts will be sent, and a small card with tomorrow's weather will be written. (More considerate than the turndown service of many five-star hotels) Fruits will be delivered every day, and if you want to drink their tea, it will be brewed at any time and then delivered to the room. The room also provides guests with straw hats, shoulder bags, and disposable bath towels for taking photos.
Needless to say, breakfast was originally only two days in Lijiang, but I stayed for four consecutive days because I liked their breakfast. Although there are not too many breakfast varieties, each one is exquisite and tastes good. Before leaving the store, I was joking with the boss that I wanted to move their chef back to Chongqing. The breakfast time is until 12 o'clock, so that those who get up late will not be disappointed (you can also send it back to the room for breakfast, and if you have an early trip the next day, you can take it away. It's really heartwarming.
The location is a few hundred meters from the entrance of Dayan Ancient Town, and parking is convenient (no parking fee is required, the hotel records the license plate when guests enter and leave the ancient town). The brother will also pick us up with a car and help us with our luggage. It is very convenient to go to various places in the ancient town, but the location of the hotel is relatively quiet and not noisy. It is simply a paradise for people who want to rest quietly. Oh yes, it is also a pet-friendly hotel. We brought our dog all the way. It is really the best of all pet-friendly hotels! (The dog didn't want to leave)
During the check-in process, the housekeeper asked us if there was anything wrong. It was really a nitpicking point: the breakfast juice for the first two days was a bit monotonous, only freshly squeezed orange juice. As a result, the housekeeper asked for opinions, and on the third day when we went to breakfast, we unexpectedly found that there was also our favorite watermelon juice! It was really great.
Kuan Shang gives me the feeling that it cannot be called a hotel or a B&B, it is more like our home in Lijiang. Every girl and boy are very friendly. I even made an agreement with people traveling with me to come back and stay for a few days for one week every year to enjoy the only quietness in our complicated and noisy life.
Original TextTranslated by Google
6/13
Response from Property: Dear Kuanshang family, thank you for your recognition and love. It is our honor to receive your recognition. We also mentioned your comments during our meeting today. The team members were greatly encouraged and I believe that we will continue to work together in the future. We will work harder to serve every family member who comes to live in Kuanshang. We look forward to your next stay and wish you a happy life and all the best!
Guest User
Guestroom - Courtyard-View (Double Bed)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
I just checked out today. Although I only stayed for one night, I felt reluctant to leave. From booking to check-in, all arrangements were very considerate. They introduced the room to us in detail, formed a service group, and tried their best to meet any needs. The design of the hotel and the room facilities are quite beautiful, and I like them very much. This stay experience is not only satisfactory, but also touching. I hope I will have the opportunity to come again in the future.
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Other
2 review
5.0/5
Outstanding
Posted on May 23, 2024
The service was very good. The guy used a car to pick up and drop off the luggage, and waited for us to drive away. The front desk lady helped us arrange parking and access management, which was very thoughtful!
The accommodation environment was very quiet, and the interior layout was also very beautiful. I took a few photos and it felt very beautiful and new.
The breakfast was very rich and delicious. I especially recommend their breakfast! I want to eat more. Unfortunately, my stomach is not big enough.
In addition, the tea art experience was also very nice. The tea art girl was very professional and gentle. She also carefully brewed ripe Pu'er for me. Thumbs up!
I will continue to stay at their house next time!
Original TextTranslated by Google
6/13
Response from Property: Dear Kuanshang family, thank you for your review despite your busy schedule. Kuanshang Hotel has always followed the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your praise and affirmation! We uphold family-like service and treat every family member who comes to Kuanshang. We hope everyone will feel at home here! I look forward to seeing you again in Kuan. I wish you a happy life and all the best!
Pikaqiu^
Queen Room With Terrace
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 23, 2024
The room was great and the hotel is located in the ancient city. It can be said to be very good. The most important thing is service. The service at the hotel really makes you feel at home! In short, I will choose Kuanshang next time I come to Lijiang!
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, the best moment today is seeing your praise. I am very happy to receive your sincere evaluation. We will continue to maintain high-quality services and strive to create a comfortable and warm stay experience for every guest. I look forward to seeing you again in Kuan. I wish you a happy life and all the best!
Guest User
Guestroom - Courtyard-View (Double Bed)
Stayed in May 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 23, 2024
This is probably the hotel I like the most and the one that surprised me the most in the past two years. Whether it is the hotel's hardware, the entire atmosphere or the service, you can feel their dedication. Details determine everything. I highly recommend friends who go to Lijiang to experience it!
Original TextTranslated by Google
6/8
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your vacation spot. We are also very happy to receive your recognition. This is the best motivation for us to continue to serve you wholeheartedly! In terms of hotel service standards, we have also been adhering to the service principle of providing every guest with a considerate, meticulous and warm check-in experience. We look forward to seeing you better when you come back next time~
Guest User
Guestroom (Twin Bed)
Stayed in May 2024
Friends
10 review
5.0/5
Outstanding
Posted on May 15, 2024
Very, very satisfied, the service was so good that we were embarrassed to ask for it. We arrived in Lijiang at 10 o'clock that night. Before the car arrived, the girl at the front desk was already waiting for us with a luggage cart. Then we followed the crisp bell all the way to the hotel, where a hearty and down-to-earth Yunnan ham hot pot meal was already waiting for us. . Incredibly delicious. All in all, I will come again and will definitely recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Guest User
Queen Room With Terrace
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The environment is very good. The lady helped us upgrade the room type for free. The children had a lot of fun. The hotel is located on the edge of the ancient city, quiet in the bustling city. The breakfast is also good. The only drawback is that the faucet must be turned on very high to get hot water.
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Guest User
Guestroom - Courtyard-View (Double Bed)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 2, 2024
The environment is first-class, the details are also very well done, the snacks and fruits sent are too much to eat, it is a very warm homestay, I can't help but give a good review
Original TextTranslated by Google
Response from Property: Dear KuanShang family, today's wonderful moment is to see your good comments. I am very happy to receive your thoughtful comments. We will continue to maintain high-quality services and strive to create a comfortable and warm stay experience for every guest. I look forward to meeting you again at KuanShang. I wish you a happy life and everything goes well!
Guest User
Guestroom - Courtyard-View (Double Bed)
Stayed in Mar 2024
Friends
4 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Kuanshang is the most comfortable and satisfying hotel I have ever stayed in Yunnan. The design is of good taste, and the service is five-star first-class. The 24-hour online service is responsive to all requests. I can't say enough good things about it. The hotel has complete facilities and many thoughtful items. The afternoon tea is exquisite and delicious, with a professional standard. The breakfast is also of a very high standard and is better than the food in many restaurants outside. The hotel also thoughtfully prepared a birthday cake!
Original TextTranslated by Google
6/13
Response from Property: Dear Kuanshang family, today's wonderful moment is to see your good comments. I am very happy to receive your thoughtful comments. We will continue to maintain high-quality services and strive to create a comfortable and warm stay experience for every guest. I look forward to meeting you again at Kuanshang, and wish you a happy life and everything goes well!
Anonymous User
Guestroom - Courtyard-View (2 Beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The location of the hotel is very good, close to the south gate of the ancient city, convenient for travel, quiet at night, all the staff are very polite and considerate, speak in a gentle voice, set up a WeChat service group for guests, if there is any need, the staff will respond immediately. Turn down service is particularly good. One day it rained in the ancient city and it was a bit cold. When I came back at night, I found that the room was very warm. The staff had turned on the heater in the room early. I was also impressed by the hygiene. Because I have a little cleanliness and I am traveling with a baby, I have high requirements for hygiene conditions. The bedding and indoor environment are very clean. The afternoon tea and the welcoming glutinous rice tea are also very good. The baby likes it very much. The hotel's breakfast dishes are fresh, distinctive and appetizing. The peach moisturizing cleansing powder for cleansing at night is very useful. The laundry service is also good. The staff is very attentive and will ask about various washing requirements. When traveling during the day, the clothes are clean and put in the laundry bag at night, which saves a lot of trouble. The hotel also upgraded the suite for free when I brought the baby with me during the trip. Thank you 🙏
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for your recognition and love. It is our honor to receive your affirmation. We also mentioned your comments in the meeting today. The team members have been greatly encouraged. I believe that we will work harder to serve every family who lives in Kuanshang in the future. I look forward to your next stay. I wish you a happy life and all the best!
haoqiqi0852
Guestroom - Courtyard-View (Double Bed)
Stayed in Apr 2024
Family
16 review
4.8/5
Amazing
Posted on Apr 20, 2024
The public area is well decorated. The room on the first floor is a bit smelly. There is no bathtub. The toilet has stains that cannot be brushed off. The breakfast is good. Semi-self-service. The guy who helps with the luggage is very good. There are straw hats and straw bags in the closet that can be borrowed. Afternoon tea is provided, etc.
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition. We will actively correct your suggestions and feedback to the manager. The hotel will also upgrade the room facilities in time. In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Chirouchuandetutudou
Guestroom - Courtyard-View (Double Bed)
Stayed in Apr 2024
Other
7 review
5.0/5
Outstanding
Posted on Apr 9, 2024
This is my third time in Lijiang. I feel the good environment and service when staying at Kuan Shang. The brunch is rich and delicious. The service team is also quick to answer questions. The room is clean and I can feel their care in some small details. It's great👍
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, today's wonderful moment is to see your good comments. I am very happy to receive your thoughtful comments. We will continue to maintain high-quality services and strive to create a comfortable and warm stay experience for every guest. I look forward to meeting you again at Kuanshang, and wish you a happy life and everything goes well!
Sharon pheh
Guestroom (Double Bed)
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
If I could only recommend one hotel in Lijiang, I would definitely recommend Kuanshang. I didn't expect the experience to be that good.
Thank you very much for upgrading my room. From check-in to check-out, I felt meticulously taken care of.
The simple and elegant architecture really makes me nostalgic everywhere, no matter how I take pictures, it looks like a painting.
At that time, I decided to stay in Kuanshang because I saw that the breakfast was very rich, but I didn't expect that the actual stay was much better than I imagined.
I will definitely stay in Kuanshang again next time I come!
Original TextTranslated by Google
6/12
Response from Property: Dear Kuanshang family, thank you for your review despite your busy schedule. Kuanshang Hotel has always followed the service concept of treating guests like relatives and friends to serve every customer. We are very happy to see your praise and affirmation! We uphold family-like service and treat every family member who comes to Kuanshang. We hope everyone will feel at home here! I look forward to seeing you again in Kuan. I wish you a happy life and all the best!
Guest User
Queen Room With Terrace
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The environment is great. I am traveling alone or with my children. The room is very clean. The service attitude of the hotel staff is very good and considerate. They can meet all basic needs. I will choose this store next time I come to Lijiang Old Town.
Original TextTranslated by Google
Response from Property: Dear Kuanshang family, thank you for choosing Lijiang Kuanshang Hotel as your holiday destination. We are very happy to receive your recognition, which is the best motivation for us to continue to serve you wholeheartedly! In terms of the hotel's service standards, we have always adhered to the service principle of providing every guest with a caring, meticulous and warm stay experience. We look forward to seeing a better us when you come back next time~
Huahuashh
Guestroom (Double Bed)
Stayed in Mar 2024
Family
25 review
4.7/5
Amazing
Posted on Mar 29, 2024
There was no problem with the service, and they were very attentive. I felt like I was back home, with a simple and ancient style, a wood-scented building, and furniture that was soothing! The breakfast is not as rich as a five-star hotel, but it will take into account what you want! The refrigerator in the room has free food, the toiletries are of good quality, and disposable bath towels are provided! My room only doesn't have a bathtub🛁. The hotel is very convenient, close to everywhere, and quiet at night! We stayed for three days! Will come next time! Thank you for your service!
Original TextTranslated by Google
6/8
Response from Property: Dear Kuanshang family, thank you for your recognition and love. It is our honor to receive your recognition. We also mentioned your comments during our meeting today. The team members were greatly encouraged and I believe that we will continue to work together in the future. We will work harder to serve every family member who comes to live in Kuanshang. We look forward to your next stay and wish you a happy life and all the best!