FANKOO Hotel Reviews
FANKOO Hotel
No.36 Kangpu Lane, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
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1 night
FANKOO Hotel Guest Reviews
4.7/5
Outstanding
517 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(517)
Positive reviews(505)
Reviews with photos/video(220)
Convenient parking(68)
Delicious breakfast(65)
Loved the view(51)
Offers pick-up/drop-offs(29)
Great swimming pool(28)
Friendly front desk staff(23)
Perfect for kids(17)
Negative reviews(12)
Nicholas
Deluxe Queen Room
Stayed in Jul 2022
Couples
26 review
Great
Posted on Jul 29, 2022
This hotel is located on the edge of the town of Shuhe in Lijiang. It is a short walk from the shopping and food streets. The hotel staff are friendly and helpful and can speak good English. There is a nice breakfast provided with both a Western and Chinese option. The rooms are comfortable and very spacious.
Response from Property: Thanks for your praise, and we have a lot to improve because you just give us 4.5.If we have another chance,we’ll make you give us 5.We are looking forward to seeing you again!
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
21 review
Amazing
Posted on Aug 17, 2024
The room is on the first floor, clean and tidy, the bed is quite big, it is very convenient to visit the ancient town, the hoodie is not enough, the bathroom exhaust fan is very loud, you can turn it off, but overall I am satisfied!
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Kuailechufa
Family Duplex Suite - with View
Stayed in Jul 2024
Family
7 review
Great
Posted on Jul 19, 2024
We stayed here for the second stop in Lijiang. The duplex room is very spacious and suitable for family travel. The hotel service is very good and the food is delicious. We stayed here for two nights and visited Jade Dragon Snow Mountain and the Ancient Tea Horse Road. Shuhe Ancient Town is very quiet, so it is a great choice. However, part of the scenic area is still under construction, which makes the road unsmooth and it is easy to find the exit. The garden restaurant downstairs of the hotel is good and the dishes are very suitable for our appetite. When we left the hotel, we lost a backpack on the road. The hotel staff helped us find the lost bag. This time I felt that the people here were very enthusiastic and the service was good. I met a lot of good people and good things. I was really happy🥳
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Response from Property: Dear guest, it sounds like you had a very pleasant and memorable stay in Lijiang for the second stop! The spacious duplex room undoubtedly adds more comfort and convenience to the family trip, and the thoughtful and meticulous service of the hotel makes people feel warm. Being able to enjoy delicious food in such a comfortable environment and explore the surrounding natural beauty and cultural relics, such as the magnificent Jade Dragon Snow Mountain, the historic Tea Horse Road, and the tranquil Shuhe Ancient Town, such a trip is undoubtedly full of fun and gain.
Although part of the scenic area is still under construction, which brings some inconvenience to the trip, it also indicates that it will become more complete and charming in the future. The food in the garden restaurant downstairs of the hotel not only satisfies the taste buds, but also becomes a bright color in this trip. The kindness of the hotel staff in helping to find the lost backpack reflects the good qualities of the hospitality and helpfulness of the Yunnan people, making your journey more warm and secure.
Such a travel experience will undoubtedly leave you and your family with deep and beautiful memories. Yunnan not only has beautiful natural scenery and rich cultural heritage, but also has a group of lovely people who use their enthusiasm and kindness to weave warm stories for every traveler from afar. I hope that in the future, no matter where you go, you can carry this beautiful mood and memories and continue to explore every corner of the world.
Guest User
Deluxe Queen Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 20, 2024
Facilities: The hotel facilities feel very new. The TV in the room is relatively large, which is perfect for watching the popular "Joy of Life". There is also a refrigerator, which can be used to store the fruit cuts and drinks you bought.
Hygiene: The room is cleaned every day. After playing, I can lie on the clean bed to rest, which makes me feel very good.
Environment: The hotel is in Shuhe Ancient Town. After checking in, I strolled in the ancient town. The environment of the ancient town is really good. I think the prices of the goods in the merchants in Shuhe Ancient Town are very reasonable, which is similar to the prices outside the scenic area. The experience is very good.
Service: The service is super good. I am a two-night hotel assigned by the travel photography. Because I came here by car, I arrived in Lijiang one day in advance, so I booked another room online. I communicated with the hotel front desk in advance, and helped us upgrade the room type. We don’t need to change rooms for three days. The lady also added WeChat to tell us how to drive in.
I really recommend it! There are also many delicious foods nearby, which are delicious
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Response from Property: Dear distinguished guest: Hello! First of all, thank you very much for choosing our hotel and leaving such a valuable evaluation on the platform. Your satisfaction and recognition are our driving force. As for the hotel facilities you mentioned, we are very happy that you feel "new" and "comfortable". We have always been committed to providing guests with the latest and most comfortable accommodation. The large TV and refrigerator in the room are specially set up by us to make your stay more pleasant. Regarding room hygiene, we are well aware of the importance of a clean environment for guests. Therefore, we will thoroughly clean and organize the room every day to ensure that you can feel the warmth and comfort of home when you return to the room. The beauty and atmosphere of Shuhe Ancient Town are indeed one of our highlights. We are very happy that you can spend a good time here and feel the sincerity and fairness of the merchants in the ancient town. This is also the original intention of our hotel to be located here, hoping to provide guests with a quiet and comfortable haven. Regarding service, we are very grateful for your high evaluation. You arrived in Lijiang one day in advance, and our front desk team was able to flexibly adjust and upgrade the room type for you, which is our adherence to service quality. At the same time, our staff is also happy to help you and ensure that you enjoy meticulous care during your stay in the hotel. In addition, you also mentioned the delicious food near the hotel. We know that food is an indispensable part of travel, so we have been working hard to recommend high-quality food around to guests. I hope that while enjoying the food, you can also feel the unique charm of Lijiang. Finally, thank you again for your affirmation and recommendation. We look forward to you choosing our hotel again when you come to Lijiang next time. We will continue to work hard to provide you with better and more thoughtful services. I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
2 review
Outstanding
Posted on Apr 17, 2024
It was an unexpected surprise to choose Fankoo Fanggao Hotel in Shuhe Ancient Town for a trip. The young housekeepers are enthusiastic and capable, and they are always responsive. They took the initiative to upgrade the room when we arrived late, and we felt very at home. The hotel is located in a quiet place in the city, and it is convenient for travel. It will definitely be the best choice for the next trip to Lijiang.
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Response from Property: Dear distinguished guest, hello! Thank you very much for your compliments and affirmation! We are deeply honored for the service enthusiasm you mentioned. We always believe that warm and thoughtful service is one of the core competitiveness of the hotel, so we have been working hard to create a warm and friendly service atmosphere and provide personalized care and care for every guest. Hygiene and cleanliness are also the pursuit of our hotel. As an important place for guests to stay, we have been committed to providing high-quality and comfortable accommodation. In order to ensure that every guest can have a good sleep experience, we have selected comfortable bedding and paid attention to details in the decoration and design of the room, striving to create a warm and quiet resting space for guests. Your satisfaction is our greatest pursuit. We will continue to work hard to continuously improve the quality of service and provide guests with a more comfortable and intimate accommodation experience. The Gao Hotel is a young and vibrant hotel that shows you the unique charm of the hotel with a simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time~~Finally, thank you again for your evaluation and support, and look forward to seeing you again!
Anonymous User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
6 review
Outstanding
Posted on Apr 12, 2024
The location is very good, quiet and comfortable. I didn't get a good rest in the ancient town on the first day, so I changed to this hotel. I slept very well and comfortably, and the breakfast was very rich. I originally booked for one day, but I stayed for another night immediately after waking up. Haha. Thank you to the front desk lady for upgrading the room type. I like it very much.
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Response from Property: Dear guest, hello, thank you very much for your positive evaluation of our hotel! We are very happy that you enjoyed a quiet and comfortable sleeping experience in our room. As an important place for guests to stay, we have been committed to providing high-quality and comfortable accommodation. In order to ensure that every guest can have a good sleeping experience, we have selected comfortable bedding and paid attention to details in the decoration and design of the room, striving to create a warm and quiet resting space for guests. Regarding the choice of breakfast, our hotel offers three different breakfasts for you to choose from to meet the taste needs of different guests. We are well aware of the importance of breakfast for a day, so we have put a lot of effort in the selection of ingredients and cooking skills, hoping to bring guests a delicious and nutritious breakfast. In addition, our staff are also very happy to provide you with help and care to ensure that your stay is pleasant and comfortable. Thank you again for your support and comments. If you have any other suggestions or need help, please feel free to contact us. All the staff of the 杋高Hotel are looking forward to your visit again
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 10, 2024
The room was very satisfactory, and the room type was upgraded for free. The service attitude was very good. We arrived at the scenic spot around 2 am and were picked up at the door. The hotel has a parking lot with direct access, which is very convenient!
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Response from Property: Dear distinguished guest, hello! Thank you very much for your compliments and affirmation! I am deeply honored to provide you with high-quality services and a satisfactory accommodation experience. Your satisfaction is our greatest pursuit and source of motivation.
Your compliments are not only a recognition of our work, but also an encouragement and motivation for our team. We will continue to work hard to continuously improve service quality and customer satisfaction and provide you with a more comfortable and convenient accommodation environment.
Thank you again for your support and trust. We look forward to your next visit. We will serve you wholeheartedly!
Guest User
Snow Mountain Honeymoon Room - with View
Stayed in Apr 2024
Family
9 review
Outstanding
Posted on Apr 4, 2024
Stayed for the second night. In the morning, the lady sent WeChat to inform us of nearby travel tips. The restaurant environment is also very good, the breakfast is delicious, and it is suggested that more types of breakfast can be added. The clothes washed the day before were also folded and put in the room for us. The brothers and sisters are very considerate and enthusiastic. I will stay here again when I go to Lijiang. Thumbs up!
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Response from Property: Dear guest: Hello! First of all, thank you very much for your comments. We are honored to provide you with such a satisfactory service experience. Your continued stay also proves that the service of our hotel has been recognized by you. Here, I would like to express my sincere thanks to you and promise that we will continue to work hard to provide you with better service. We are also honored by the evaluation of the restaurant environment and breakfast. We have been committed to improving the quality of catering and service level to meet the needs of different guests. Regarding your suggestion to add several types of breakfast, we have carefully recorded it and will make improvements as soon as possible to provide more diverse choices. In addition, you also mentioned that the clothes washed the day before were folded and put in the room, which is also part of our daily service. We hope that through such small details, you can feel the warmth and comfort of home. We will continue to work hard to provide sincere and enthusiastic service to every guest, so that your trip in Lijiang will be more memorable. Thank you again for your recognition and support! We look forward to your next visit to Lijiang, and you can choose our hotel again and create more beautiful memories with us.
ryokaa
Superior 2-bed Room
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 29, 2024
The hotel is in a great location, right next to Shuhe Ancient Town. You can come out of the ancient town directly at night, which is very convenient, and it is also convenient to take a taxi.
The hotel environment is very good. It feels very comfortable when you walk in. The decoration is very modern. All kinds of facilities are complete, including breakfast.
The service is great. Whether it is from the contact before check-in or after arriving at the store, the staff drove a car to pick us up. It is very convenient to check in and check out. The communication is good. Thanks to Miss Sara for the delayed check-out service, which is very friendly to us.
The superior twin room is very comfortable, the bedding and mattress are very comfortable to sleep on, there is a bay window facing it, the bathroom and toilet are separated, and the room has a smart TV.
Later that night, I stayed in a private twin room for one night. The price is similar, but the room is a little worse. The floor-to-ceiling window on the first floor faces the swimming pool. The quilt is very thin. I took a quilt from the next door for a total of two layers. The temperature difference between morning and night in Lijiang is very large. I was still woken up by the cold in the middle of the night and turned on the air conditioner. There was some wall dust on the floor, the bed sheet had a hole, the bathroom had no door, it was separated by a curtain, the bathroom had no door, it was a bit awkward, the hair dryer didn't work well when I washed my hair the next morning, the socket in the bathroom didn't work, but the socket in the room was OK. I think the price for a private room is not suitable for this kind of room, the superior twin room is highly recommended.
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Response from Property: Dear distinguished guest: Hello! Thank you very much for leaving a valuable review for our hotel on the platform. Your feedback is very important to us. We are very glad that you like the location, environment, facilities and services of our hotel. At the same time, we are very sorry for some of the problems you encountered during your stay. We are deeply sorry for the problems you mentioned in the guest room. We have noticed the problem of thin quilts. The hotel will replace the quilts according to climate changes to ensure that guests can sleep comfortably in Lijiang when the temperature difference between morning and evening is large. At the same time, we will also conduct a comprehensive inspection and repair of the facilities in the room, including the problems you encountered during your stay, to ensure that you can enjoy a better accommodation experience next time. Regarding the problem of hair dryers, because the hotel hair dryers are purchased for safety reasons, the hair dryers are all overheated. The hotel will also increase the frequency of checking facilities and equipment to ensure the normal use of facilities. We are very grateful for your suggestions, and we will continue to work hard to improve and provide a better accommodation experience. At the same time, we are also very grateful for your understanding and tolerance. Your satisfaction is our greatest pursuit. Finally, thank you again for choosing our hotel and leaving such a detailed review. If you have any other suggestions or questions, please feel free to contact us and we will serve you wholeheartedly. We look forward to your next visit and we will welcome you with better service.
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Friends
2 review
Outstanding
Posted on Mar 24, 2024
The sanitation is very clean, the cleaning lady cleans the house every day, and upgraded our room type for free after we arrived. The service attitude is also very good. It is also close to the main entrance, very convenient!
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Response from Property: Dear distinguished guest, thank you very much for your high evaluation and recognition on the platform. We are deeply honored and gratified. We are deeply gratified about the hygiene and cleanliness issues you mentioned. The cleaning aunts work hard every day and strive to provide every guest with a clean and comfortable accommodation environment. Their efforts have been affirmed by you, which makes us very proud. At the same time, we are also very happy to upgrade the room type for you for free. This is our intention for the guests, and it is also to enable you to have a more pleasant accommodation experience. We hope that in this way, you can feel the enthusiasm and care of our hotel. In terms of service attitude, we always adhere to the principle of "guest first" and strive to provide every guest with thoughtful and caring services. Your satisfaction is our greatest pursuit. We will continue to work hard to continuously improve the service level so that you feel at home every moment in the hotel. In addition, the location of our hotel is very close to the entrance of the ancient town, which also brings great convenience to your travel. We hope to provide you with a more convenient accommodation experience and let you feel the warmth of home during your journey. Thank you again for your recognition and praise. We will continue to work hard to continuously improve the service quality of the hotel and provide you and more guests with a better and more comfortable accommodation experience. We look forward to your next visit, and we will welcome you with even warmer service.
Guest User
Superior Queen Room
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on Mar 13, 2024
Very cost-effective hotel, the environment is also very good, the front desk is very friendly, I will stay here every time I come to Lijiang
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for staying at FANKOO Hotel! Thank you for taking the time out of your busy schedule to leave us your valuable comments. Our hotel is located in Shuhe Ancient Town, a place full of history and culture. You can enjoy the peaceful scenery of the ancient town at night through the bay window and feel the unique tranquility and charm. We always adhere to high standards of facilities and hygiene to ensure that every guest can enjoy a comfortable and clean accommodation environment. Our team of staff is extremely professional and friendly, always putting guests at the center and providing warm and attentive service. We are honored to know that you are generally satisfied with your stay. We will continue to work hard to provide you with more professional services and detailed experiences to make your trip perfect! Looking forward to your visit again!
Guest User
Snow Mountain Honeymoon Room - with View
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Mar 1, 2024
The room faces Jade Dragon Snow Mountain directly, and is a three- to five-minute walk from the southeast gate of Shuhe Ancient Town.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing FANKOO Hotel as your accommodation during your trip to Lijiang and leaving such a nice review. We are honored to provide you with warm and comfortable service. Our hotel is located in Shuhe Ancient Town, a place full of history and culture. You can enjoy the peaceful scenery of the ancient town at night through the bay window and feel the unique tranquility and charm. We always adhere to high standards of facilities and hygiene to ensure that every guest can enjoy a comfortable and clean accommodation environment. Our team of staff is extremely professional and friendly, always putting guests at the center and providing warm and attentive service. Not only will they introduce you to local tourist attractions and things to note, they will also provide help and support when you need it. Thank you again for choosing FANKOO Hotel. If you have any questions or need help in the future, please feel free to contact us. We look forward to serving you again! I wish you a pleasant journey!
3007797729
Family Duplex Suite - with View
Stayed in Feb 2024
Family
51 review
Outstanding
Posted on Feb 14, 2024
Facilities: no less than five stars;
Hygiene: very clean;
Environment: It is located in the southeast of Shuhe Ancient Town. It is quiet in the bustle and has its own parking lot, which is very convenient.
Service: A group of energetic young people are very enthusiastic and responsive to requests.
Others: Delicious milk tea and candies are provided during check-in, as well as welcome fruits, and drinks in the mini bar are free.
We stayed in a parent-child room with a loft, and we could see the snow-capped mountains from the loft.
All in all, I was very satisfied with this hotel during my trip to Lijiang.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your affirmation and praise of our hotel. Thank you for your five-star review of FANKOO. We also sincerely thank you for your affirmation and recognition of us. The hotel is a good place to nourish the soul and experience delicious food. Your wonderful experience is our unremitting goal. It is our unshirkable responsibility to allow guests to enjoy a wonderful stay, and we are deeply honored to receive your praise. We have always been adhering to the spirit of "customer satisfaction as the center" and creating a "home away from home" for our customers. We will continue to improve and innovate in our future services. No need to elaborate! welcome next time! We will serve you wholeheartedly! We are very happy to provide you with a wonderful stay experience with our hotel's beautiful room design: We pay great attention to the decoration and design of the rooms, hoping to create a warm, comfortable and beautiful accommodation environment for our guests. Your praise reinforces our belief that we will continue to work hard to provide better quality rooms. Secondly, excellent hotel services: We always insist on providing high-quality services to meet the needs and expectations of our guests. Your affirmation is the greatest encouragement for our work, and we will continue to work hard to provide better services. Let you feel our sincerity and care. Thank you again for choosing our hotel and leaving such a nice review. If you have any questions or need assistance in the future, please feel free to contact us. We look forward to serving you again! I wish you a pleasant journey!
Guest User
Secret Realm Duplex Suite
Stayed in Feb 2024
Family
10 review
Outstanding
Posted on Feb 14, 2024
The service is first-class. The location is right at the entrance of the ancient city. It is convenient and not noisy. The room is also comfortable.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Happy New Year and thank you very much for choosing FANKOO Hotel as your accommodation during your trip to Lijiang and leaving such a nice review. We are honored to provide you with warm and comfortable service. Our hotel is located in Shuhe Ancient Town, a place full of history and culture. You can enjoy the peaceful scenery of the ancient town at night through the bay window and feel the unique tranquility and charm. We always adhere to high standards of facilities and hygiene to ensure that every guest can enjoy a comfortable and clean accommodation environment. Our team of staff is extremely professional and friendly, always putting guests at the center and providing warm and attentive service. Not only will they introduce you to local tourist attractions and things to note, they will also provide help and support when you need it. Thank you again for choosing FANKOO Hotel. If you have any questions or need help in the future, please feel free to contact us. We look forward to serving you again! I wish you a pleasant journey!
Guest User
Light Luxury 2-bed Room
Stayed in Aug 2024
Family
1 review
Posted on Aug 23, 2024
The view from the rooftop is OK. But there are strange noises in the room at night. I reported it to the front desk and they said they had come to check a few days ago but couldn't find the cause (proving the problem existed before). Also, there was often no one at the front desk and the service was really average. We often stay in hotels and usually don't comment unless it's really bad. I really have to say something about this one. The attitude towards the buffet breakfast was not good either. Because I couldn't sleep well, my wife went to eat first and I went later. Then the waiter said that my room was already in use and couldn't be used again. For two people in a double room, do we have to go to eat at the same time? Can't one go first and the other go later? I argued with her and only then could I eat. Also, my one-year-old child accidentally broke the ornaments at the front desk and asked for compensation at the original price (it had been used for 2 years and she still had the nerve to ask for the original price). I was too lazy to talk to her but she still compensated me.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for choosing our hotel and leaving valuable comments on the Ctrip platform. We are very sorry to learn that your accommodation experience was not as you expected, especially the problems with abnormal noise in the room, front desk service, breakfast service and compensation for damaged items, which made us feel deeply guilty. Regarding the abnormal noise in the room, we are well aware that this has a great impact on the rest of you and your family. We have treated this matter as an emergency and arranged a professional team to conduct a detailed inspection and repair of your room and surrounding areas. We promise to continuously optimize the guest room facilities to ensure that every guest can enjoy a quiet and comfortable accommodation environment. We are deeply sorry for the problems with the front desk service. We understand that the front desk is an important bridge for guests to communicate with the hotel, and its service quality directly affects the overall experience of the guests. We have retrained the front desk staff, emphasizing service awareness and efficiency, and adjusted the shifts to ensure that there are always people on duty at the front desk to respond quickly to the needs of guests. Regarding the issue of compensation for damaged items, we understand your concerns. As a special item given by a friend when the hotel opened, this ornament does have special emotional value. However, according to our hotel's compensation policy, all items are compensated at their original price to ensure the integrity of the hotel facilities and fair rights for all guests. Nevertheless, we also understand the special circumstances of each guest and will try to be flexible and understanding in the compensation process. We apologize again for the inconvenience caused to you.
Finally, we sincerely thank you for your valuable suggestions. Your feedback is the driving force for our continuous improvement. We will take this as an opportunity to comprehensively improve the quality of our service and ensure that every guest can enjoy better and more considerate service. We look forward to having the opportunity to serve you again in the future and show our improved service quality.