Super bad review! Be careful to avoid pitfalls! ! ! ! The service attitude ruined all the goodwill of Lijiang Ancient City. It is shocking that the boss can do business like this, with such a bad face. Because the stone road in the ancient city is not suitable for pushing suitcases, each hotel will prepare a trolley to pick up at the door. On the day of check-in, I contacted the boss's wife and said that a trolley can be sent out, but the guests have to push it themselves! ! ! The attitude is indifferent! So we pushed the luggage to the hotel by ourselves. When leaving the hotel, I asked if a trolley could be provided to send it out of the ancient city gate. The boss's wife said indifferently, "The employees don't have time to push it back now. You can solve it yourself. Otherwise, I will give you a phone call to provide a trolley. The cost is 30 yuan and you have to pay it yourself." Saying this is simply refreshing! 😡😡😡😡) We said that we could borrow the hotel trolley to push the luggage out and send it back in person, but we were rejected! ! ! ! The lady boss still strongly recommended other carts that were charged. After we disagreed, she reluctantly lent us a cart and let us push it out and return it (she also said "don't just leave the cart outside and go away" totally disrespectful to guests!!! After we went out, we actually saw the boss's employees also came out to pick up new guests, so they just used the cart we pushed out to pick up the new guests' luggage, which was really shocking!!! So they can only pick up guests, and they don't care about your life or death when you leave the hotel, and their attitude completely changed. The hotel didn't take the guests into consideration at all, and charged 30 yuan, which is really too much!!! It has always been the practice for other hotels in Lijiang Ancient Town to use carts for free pick-up and drop-off. Many hotels will even arrange pick-up and drop-off at the high-speed rail station for guests who stay for two or three consecutive days! ! A cart makes guests who spend nearly 2,500 yuan for three consecutive nights feel chilled. Please be cautious when checking in if you have a lot of luggage. When you leave the hotel, you don’t care who you are. Anyway, you are all travelers and passers-by. There is no need for repeat customers. This kind of business can’t last long! ! ! ! Check-in experience. The towels are very black and yellow, the bathroom is super cold, and it’s uncomfortable to take a shower! ! ! ! The bedding and bath towels that are changed every day are thrown in a yard full of people, and guests will step on them at any time! ! ! ! ! This is the first time I give a bad review, it really breaks my imagination! ! ! ! !
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