Journey624404
February 26, 2024
I’ve been a rewards member since 2004 and a business traveler until 2020. I’ve stayed in the best Marriott properties in Florida, Texas ( Houston, San Antonio, Dallas..) NYC, San Francisco, Vancouver, Arizona, DC, Seattle, The Caribbean and many more. Of course they were very good but it was expected mainly for 2 reasons: 1- prime location and 2- average price of $400 per night. It was (honestly) a status expectation! Sometimes a little stuffy and an intentional play at satisfying ego. Nothing wrong with that! However this Team is so good that you might end up taking them for granted. I look at the operation as a whole and think they are understatedly Amazing. Of course the amenities are important ( and they offer more than most) but the employees drive it home! From the moment you check-in at 2:30 pm thinking it’s 3:30pm and the employee makes us comfortably and tactfully wait a whole 5 minutes without the slightest guilt trip of arriving too early or having to quote the customary check-in time. The employee in charge of breakfast, whose attention to detail and level of care lets me know how much pride she has about everything she does. The ladies that clean the rooms who genuinely balance time, duty and unexpected issues while pleasing guests. The front desk employees who intently listen, guide you and solve any problem you may have. With a smile. Who does that? Every employee I crossed paths with had something nice to say. Think about this kind of acknowledgment! I do not think I met the manager but I did not need to. The Team made him shine! And this does not occur by simply showing up to work. Thank you all for making the Residence Inn one of the best hotels I’ve ever stayed in!