Guest User
September 30, 2024
The hotel had its highlights, especially the breakfast. Fresh fruit, yoghurts, a variety of cheeses, and delicious bread, along with the option to order freshly made eggs, made the mornings a real treat. The lady serving breakfast was warm and welcoming, adding a lovely touch to the start of the day. The beds were comfortable, and the rooms were clean and trendy. Nice L’occitaine toiletries in room. However, the overall service left much to be desired. Check-in was strictly at 3 pm, and when we arrived at 1 pm, we were told ‘you are early’ and we were left waiting in an empty reception for 15 minutes, surrounded by unattended luggage. Despite being early, the hotel could have been more accommodating by either allowing an earlier check-in or securely storing our luggage, which was left in an unmanned area despite us asking for it to be put somewhere safe. It felt like an early sign that the service wasn’t up to the standard we expected. There were other inconveniences, too. You are required to specify a time for breakfast, which felt restrictive. The rooms were incredibly hot with no air conditioning, and the curtains did a poor job of keeping out the light, making it difficult to sleep. The WiFi was weak and unreliable, barely suitable for streaming or working. On top of that, the free water in the room was sparkling, with no option for still. Lights are ridiculously complicated and you have a tablet in the room for requests and instructions except the WiFi isn’t strong enough for you to use it. In summary, while the hotel shines in areas like breakfast and room cleanliness, the lack of attention to customer service fell short of expectations. For a stay in such a beautiful area like Lake Constance, we expected more from the service.