Four Seasons Hotel Ritz Lisbon

Four Seasons Hotel Ritz Lisbon Reviews

Four Seasons Hotel Ritz Lisbon

R. Rodrigo da Fonseca 88, Lisbon, Grande Lisboa, 1900-123, PortugalView Hotel Details
Four Seasons Hotel Ritz Lisbon
Four Seasons Hotel Ritz LisbonFour Seasons Hotel Ritz LisbonFour Seasons Hotel Ritz Lisbon
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Four Seasons Hotel Ritz Lisbon Guest Reviews

4.5/5
Great
71 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(71)
Positive reviews(40)
Reviews with photos/video(4)
Negative reviews(5)
Anonymous User
Superior Room with City View 1 King bed
Stayed in Jul 2024
Family
36 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Lisbon Luxury Hotel, formerly known as Ritz! The hotel has an artistic atmosphere. Of course, the service is also meticulous, and the location is excellent and convenient.
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Guest User
Superior Room with Park View 2 Single bed Non smoking
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 8, 2024
First-class service! Beautiful environment, quiet room, especially the balcony is very convenient for smokers!
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Guest User
Four Seasons Junior Twin Suite Non smoking
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 31, 2024
The old hotel is perfect.
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Guest User
Deluxe City View Room
Stayed in Nov 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jan 27, 2023
The environment is worthy of the price and the service is very good. The restaurant in the hotel is also very good The indoor swimming pool can be heated very well
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Guest User
Superior Room with City View
Stayed in Nov 2021
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 20, 2021
Everything's good. One of the best hotels in Lisbon. Eat raw fish because it comes from the Mediterranean Sea. Drink Portuguese wine.
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M5492BSolivierb
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 25, 2024
Four Seasons Ritz - Lisbon Pros: • Iconic Landmark: The Ritz is an iconic reference in the Lisbon landscape, overlooking one of the main parks of the city. • Serene Lobby Area: The lobby exudes serenity and peace, with ample space allowing guests to find quiet areas for conversations or online meetings. • Classical Decoration: The decor is very classical, featuring numerous beautiful flower arrangements that enhance the elegant ambiance. • Excellent Service: Service levels are outstanding, with attentive staff always nearby and ready to assist. Cons: • No Recent Stay Experience: My recent visit was limited to meetings in the lobby and bar, so this review does not reflect the current state of the hotel rooms and other amenities. Overall, the Four Seasons Ritz remains a prestigious and tranquil spot in Lisbon, perfect for meetings and relaxation, with top-notch service and an elegant atmosphere.
Guest User
Stayed in Sep 2024
Family
2.0/5
Posted on Sep 5, 2024
Having stayed at over 25 different Four Seasons Hotels I found the Four Seasons Lisbon Ritz hotel to be the worst of all of the properties that I have stayed at. This hotel is unbecoming of a Four Seasons property in terms of both service as well as the overall experience. Sadly I will consider staying at another hotel during my next visit to Lisbon and have already dissuaded friends/family from staying at this property.
satish2022
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 24, 2024
Spent a few days at the hotel for a special occasion with family in Lisbon. It was a fabulous location central and accessible to all the happening places. Staff was outstanding as in any Four Seasons. The hotel had a lovely ambience, the staff was amazing especially the concierge who was most helpful.
Response from Property: Dear Satish2022, First of all, thank you very much for your wonderful review and for choosing to stay with us to celebrate a special occasion. We hope you found Lisbon to be beautiful as we do! We are delighted to hear that you enjoyed our location, lovely ambiance, and especially our outstanding and amazing team, especially our concierge. Rest assured that your kind words will be passed on to them. We truly appreciate your recommendation and look forward to welcoming you and your family back soon! Warm regards, Andreia Cotrim Executive Administrative Assistant
MNHappyTravels
Stayed in Aug 2024
Couples
3.0/5
Posted on Aug 20, 2024
Overall this is a very nice hotel and we were lucky enough to get one of the renovated rooms and it was quite nice. But unfortunately this hotel doesn't quite measure up to Four Seasons' high standards on a variety of measures and its location is not really ideal. On most counts the service was exceptional with one big exception - our room would not cool to a comfortable temperature and we called every day to have this looked at. Each time they sent someone but the temperature did not improve. And when we were checking out they asked how everything was and I commented on this and that I was disappointed that they were not able to resolve this during our stay and the response I received was simply "We're sorry to hear this." Not what I would expect from a Four Seasons property. Overall still a very nice hotel and I would be happy to stay there again on a business trip but probably not a vacation.
Response from Property: Dear MNHappyTravels, Thank you for sharing your feedback, and for choosing to stay with us at the Four Seasons Ritz Lisbon. While we are pleased to hear that you found our hotel and renovated rooms to be nice, we regret that certain aspects of your stay did not meet your expectations, particularly with the air conditioning issue and our response upon check-out. This is certainly not the level of service we are known to provide. We truly value hearing about our guests' experiences, and we will be reviewing your comments with our team to ensure we improve in these areas. Thank you once again for sharing your feedback, and we hope to welcome you back and provide you with a more comfortable experience. Kind regards, Andreia Cotrim Executive Administrative Assistant
mla261
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 7, 2024
Wonderful stay! We had two adjoining rooms. Both lovely with excellent service! Concierge is perfection! everything you would want in a top-notch hotel. They set up our dinner reservations on the spot, moved things around when necessary, and were super engaging with our kids. They also set up some fantastic excursions. Although the hotel is not in the center of everything, it allows for slightly more space and we could get anywhere with an inexpensive taxi. Pool was wonderful on the hot days and I had an amazing massage in the spa. Our last night we decided to eat in the bar and the staff made everything so special. Brought us local beer and liquor to try (just for fun) Oh, and the gym with gorgeous views and spectacular breakfast cannot be beat. Would stay there again in a heartbeat and for once the higher price seemed justified unlike other places we traveled in Europe.
Response from Property: Dear mla261, Thank you very much for sharing your wonderful feedback about your most recent stay at our hotel! We are delighted to hear that you had a fantastic stay, and we truly appreciate your amazing recommendation. It is wonderful to know that you enjoyed every aspect of your stay, and particularly, our concierge team will be thrilled to receive your kind words about their efforts to make your excursions, dinner reservations, and overall experience so memorable to you and your family. We are glad to know that you took full advantage of our wonderful pool, spa, and gym, and that your dining experience at the bar was very special, with the local and fun touches offered by our kind team. We are honoured that you found the value of your stay to be worthwhile and that you would return without hesitation. We can’t wait to welcome you back soon! Warm regards, Andreia Cotrim Executive Administrative Assistant
nab_nyc
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 3, 2024
Great hotel. Classic and elegant. Very spacious rooms although ours were not renovated and they were quite old. The concierge was excellent in helping to arrange tours and restaurants ahead of time. My only complaint would be location - far from tourist sites. You can easily take Ubers but with traffic this could take some time.
Response from Property: Dear nab_nyc, Thank you very much for your kind words and for taking the time to share your experience with us. We are glad you chose the Four Seasons Ritz Lisbon for your vacation in our beautiful city! We are delighted to hear that you enjoyed our hotel’s classic and elegant decoration, the amazing views, and the incredible service from our kind team, particularly from our Concierge team. It is great to know that they were able to assist you with your plans and enhance your experience. We appreciate your feedback regarding the room’s condition. We plan to extend the renovation to the top 3 floors in the future, which remain with a more classic decor. Furthermore, we truly appreciate the time you took to share your words, and we look forward to welcoming you back soon. Warm regards, Andreia Cotrim Executive Administrative Assistant
Charlie F
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 29, 2024
This is a fabulous hotel in a great location. The staff are wonderful and welcoming. Don’t miss Cura, the Michelin starred fine dining restaurant.
Response from Property: Dear Charlie F, First of all, thank you very much for sharing your wonderful review and for choosing our hotel! We are pleased to hear that you enjoyed your stay with us and found our staff welcoming and felt well taken care of. On top of that, we are thrilled that you had the chance to experience Cura, our Michelin-starred restaurant, and we appreciate your recommendation. Rest assured that your kind words will be shared with the entire team, and we hope to have the pleasure of welcoming you back soon! Warm regards, Andreia Cotrim Executive Administrative Assistant
BayswaterMum
Stayed in Jul 2024
Family
4.0/5
Very Good
Posted on Jul 27, 2024
In hindsight we should probably have booked a hotel closer to the centre. This hotel is a monument to the 1950’s the communal spaces are full of amazing artworks from the 1950’s . We had a very large and spacious suite again a relic from the 1950’s the only problem was that it was quite musty.
Response from Property: Dear BayswaterMum, First of all, thank you for sharing your feedback and for choosing to stay with us at the Four Seasons Ritz Lisbon.  We are pleased to hear that you enjoyed the common areas of our hotel and appreciated the artwork from the 1950s. We are proud to maintain our hotel’s unique character and charm!  However, we are sorry to hear that the suite did not meet your expectations, as it remains with a more classic décor.  We appreciate your comments about the location and understand that it might not have been ideal for your plans, as we are not located in downtown Lisbon, although we are right in the heart of the city. Thank you once again for your feedback, and if your travels bring you back to Lisbon, please feel free to contact us directly, and we would be delighted to extend an upgrade to our renovated rooms. Warm regards, Andreia Cotrim Executive Administrative Assistant
Guest User
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 25, 2024
Four Seasons Lisboa is exceptional. From the moment I arrived, I was treated like royalty. The hotel is spotlessly clean and feels brand new. The view from the tenth floor is amazing, and the staff provides incredible service. Highly recommended!
Safari54249143040
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 8, 2024
Beautiful hotel in excellent location. Wonderful staff and concierge. We loved relaxing in the spa/pool and then enjoying the bar/lounge area after a day of sightseeing.