Lisbon Serviced Apartments - Avenida Reviews

We saw several bedbugs on the bed headboard and around kitchen on the counter , so we called to customer support at night but their response was not helpful at all. So we called next morning again but their response was just send them email about that. NOTHING help ! Check in was very hard and had to pay city tax 4€ per person. Just consider again when you book here ! Didnt like here at all !

Good facilities, the apartment is very nice, very good location. Could be more clean in the bathroom, and the tv didn’t had good signal in some channels! It was a good night in Lisbon!

the rooms are clean and convineint.

Not very clean, horrible experience when we came to find out that the apartment next to us got robbed! We were terrified and the apartments owners were not helpful and didn’t provide any support.

Very good location

Everything was very good, it was very clean and everything was super nice. The bathroom was super nice

The apartment is not very big, although it is well located near Restauradores Square. The only drawback is that it was difficult to check in.

Complex check-in process, I don't understand how the elevator can be broken without repairing it during our entire stay. The rest was very good but the elevator thing is difficult to understand in a tourist establishment.

The location of the hotel is very good, but the cleaning of the room is not in place. People with the same surname have mites and bags. Also, special attention needs to be paid to the location of some rooms in different places

During the 14 days of my stay, the elevator was always out of order. It was useless to respond to Ctrip. The official website of Ctrip still showed that the hotel had elevator service, and did not make any notes of "elevator maintenance". I don't know how many people will be deceived. Give Please remind everyone that the price difference between apartment hotels with elevator service and hotels without elevator facilities in Lisbon is very large. Choose carefully. International hotels use international booking channels as much as possible. Ctrip has almost no communication and support capabilities in this area. Feel Terrible!

Generally speaking, the environment is warm and quiet, the location is close to the airport, and the price is not low. But they also refused to negotiate the date of cancellation or change.

This apartment is self catering and very rigid. We were asked to check in at two o'clock. We arrived early and the room was ready, but we were not allowed to check in early. Even if they are not allowed to stay, they will not store their luggage. There is a very large slope in front of their house, and it is very difficult to drag luggage up and down. I finally entered the apartment at two o'clock. The elevator was broken, so I carried my suitcase upstairs. When I came back from a day out, the bathroom was broken and I couldn't take a shower. I really can’t complain, so please choose carefully.

The hotel has first-class decoration, a kitchen and a washing machine, and is convenient to Liberty Avenue.

Although the book encountered some hiccups, Ctrip’s customer service is super awesome and overseas assistance is really top-notch.