Guest User
June 13, 2024
I was really speechless! We were arranged to stay on the floor that was being renovated. On the first day, we were woken up by the sound of electric drills before 9 o'clock. We communicated with the hotel through Ctrip that day and were told that the renovation was done by a third party and they did not follow the regulations and start after 10 o'clock. That night, I returned to the hotel and told the front desk about the renovation. The front desk said that no one would do the renovation because it was a public holiday the next day. As a result, the next morning, things started to bang before 9 o'clock, and the power in the room was cut off... I contacted the front desk and they said that there was no renovation today because it was a public holiday. They really trust the third party and don't actually check... The hotel also has no service. If you need a toothbrush, go to the front desk to get it yourself. They won't deliver it. I don't know if it's a feature of this hotel or if all Novotels are like this. This stay was really a terrible experience. I regret booking this hotel.
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