Palácio Camões - Lisbon Serviced Apartments Reviews

First day in Lisbon, a fire in the building, anyone in charge of the company? If after two hours when the police and firefighters had evacuated us through side stairs since everything worked with codes and there was no one responsible...the task was not easy, especially when the fire came from the emergency staircase, . The person in charge of the downstairs floor (a library foundation) was already in person after 10 minutes, unlike the company, two hours later and I suppose required by the authorities. Fortunately, nothing happened except a cold after 3 hours on the street in February with the prompt evacuation. ANY APOLOGY, OR INDICATION OF RESPONSIBILITY? None....a regrettable fact since insurance is mandatory that will cover any claim or alternative accommodation if the problem had not been solved that night.....it was not my case but there were couples with babies. Stayed for 4 days...two without an elevator and on the day of departure they had not yet fixed it, she went up with suitcases and on foot and paid for a service that was not provided (my partner came from a car accident, had recently had surgery and had mobility problems ).... When you leave there is a locker to leave your suitcases if you have a later flight, it works with coins....if they swallow them like in our case, they go down twice to the street without an elevator to ask for change. ...Otherwise, it is correct at a good price as was my case, but far from a 4*, you will be better off for the same price in any hotel with a reception and that meets expectations... It is supposed to be clean except In the kitchen there is a dishwasher, this is barely non-existent and is summarized in replacing towels and making the bed...the first day not even this was done, I suppose due to the extra work from the fire the day before...and the scarce cleaning staff cannot bear the responsibility of cutting the company's expenses....which, given what has been seen, apart from gentrifying cities and providing low-value work and expelling its inhabitants, it is unprofessional in terms of service and maintenance... furniture deteriorated decoration, scarce and of no value, acceptable at another price and another less misleading catalogue.... Look for example at the Palacio do Governor, a fantastic 5* with one of the best spas I have ever known at the same price per night,,,, In fact, our intention is to file a complaint with the Portuguese authorities shortly. See if you are young and at an acceptable price....don't think otherwise because the only thing that saves you is the views (if they happen to be yours) and a very charming Pombalino building...the company is disastrous.... Not even human emotion in apologizing for very serious things and lack of services... I could criticize more things but they are more vain, and a better or worse coffee maker etc... is no longer relevant...