Ballymac Hotel

Very clean, very high quality room standards. (also stayed in a 2nd room due to flight delay). Loved the layout, and the reception area and the bar & restaurant. Staff couldn't have been more helpful. Exceptional and know i would've enjoyed staying longer.

I’ve always loved the ballymac, and recommend it to everyone, but that has stopped after today! The service from the young female staff was amazing…, but as we were leaving the older gentleman taking our bill was just outright rude, blunt comments no thank you, just bluntness want the bill? Then asked if I could split it directly down the middle, was followed by what seemed like a sigh and the card machine just shoved at me! Like our custom was the worst thing that has happened to him.. The food also wasent great… I’m not sure if they have changed chefs or what has happened but everything just seemed to have the same flavour and nobody at the table enjoyed what we were eating considering the price of the bill at the end. I have never in my life not left a tip (worked in hospitality myself for 12 years) but honestly if I could of gave a tip to the girls serving us and we only got them once at the table then I would of, but what a sour experience! From a family favourite for 20 odd years I can say and will be spreading the word it’s not worth it, grab food from your freezer because it will be nicer!

Excellent stay only there for the night but everyone helpful room was very spacious good sized tv and small table and chairs to sit at both room and toilet spotless had a a few drinks in the bar and a spot of food all spot on and very tasty decent choice for breakfast aswell plus plenty parking ! only one spot for improvement was the room window had a blind on but could maybe do with a curtain also as the early morning sun shone through and lit up the room

Was up for brothers wedding on the weekend.. amazing time was had the staff were all so nice and helpful with anything that was needed. Rooms were nicely decorated food was lovely aswell definitely be back again. Lovely friendly staff made the stay that much nicer

Great day and night at the ballymac. Staff were great especially the girl on reception. The food was fabulous, 8 people in our party and all praised the food, generous portions. The rooms look to have had a facelift since I last stayed and they are wonderful. Will return again and recommend the hotel for food and stay.

Great hotel, very comfortable and welcoming, great for a few nights business trip. Staff were very courteous and all requirements catered for. Easy links to the main towns especially Lisburn. I would definitely stay again if in the area in the future.

Absolute gem . Just returned home after a 5 day work trip , the Ballymac is an excellent hotel , the room I stopped in was far superior to a lot of higher rated places , I’ve stayed in . Great food and a cracking bar . The staff are lovely and efficient, nothing too much trouble.

Whenever I’m working in the north, I stay here at the Ballymac. It’s a great quiet place, nicely out of the way. I’ve never had a bad night’s sleep. The food is out of this world and using a hotel for business, I need the food to hit the spot and that it certainly does that! Great quality produce and generous portions, standards never ever slip. There are 15 rooms here at the Ballymac and they’ve just been updated and refreshed to an extremely high standard. With all the above said, the main thing that makes any establishment is the staff. Everyone at the Ballymac is one big happy family. They’re all very attentive and friendly. The staff are all long serving members which is always a good indication of how well they’re treated by their management.

When I was in my teens, I stayed at a camp site on the Isle of Wight. It was on a steep hill. During the night, I woke up multiple times to discover myself down the bottom of the tent, heading downhill under gravity. Our night staying at this hotel was very reminiscent of that highly uncomfortable experience. I spent the entire night sliding off the edge of the bed. The mattress was of such poor quality that it was indeed shaped like a hill; high in the middle, low on the edges. The only way I got my pitiful three hours of sleep was to sleep with my elbow and knee bent at right angles, in an effort to avoid the inevitable downward fall to the floor beneath. In my experience, there are only a couple of reasons for this. Either the bed is really old and knackered, or otherwise, the bed is so cheap and nasty and it has so few springs that none of them can be spared in keeping you on it. I tried to speak to somebody about this at the time to no avail. Check in was LITERALLY the only time that the reception desk was manned. Otherwise, there was nobody there at any other point in the day or night to address issues to – there wasn’t even anybody there to assist with checkout! We just had to leave our key on the front desk and hope for the best! Consequently, I chose to try and raise a complaint once we were back home. But a similar trend was experienced. It took me several weeks of emailing and phoning most days. I eventually got through to a member of staff. Her offer was that if we were to return to the hotel for another stay, she promised to (and I quote) “take care of me”. Hopefully this comment was meant in the non-mafia sense, but either way it didn’t matter because the truth is, they literally couldn’t have paid me to stay in this hotel again. The staff member also went and checked out the bed in our room, declaring it no different to any other bed in the hotel. To me, this suggests that it wasn’t just our room which had a damn uncomfortable bed in it. On top of the discomfort, the food was a joke. We ate in the bar for dinner, which was thoroughly overpriced and certainly not worth what we paid for it. I guess if you are located in the middle of nowhere, with no other eating options nearby, you have a captive audience and can do as you wish. And the breakfast was also a joke. I think if you wanted anything at all cooked, then nothing was available until after 10am!!! Otherwise, your only option was the most uninspiring display of vacuum-packed, highly-depressing food that you could ever have the misfortune to consume. Overall, the price we were charged for such an unpleasant stay was, in my opinion, criminal. The staff member I spoke with did promise (back in November 2023) to speak to their manager to see if they could come up a partial refund option and she would phone me back within 24 hours. Needless to say, nobody ever contacted me again. I did try to chase them up by email and phone AGAIN, several times, b