The Burgundy Hotel, Tapestry Collection by Hilton

Staff Service: The staff is frequently praised for being friendly, helpful, and accommodating. Guests appreciate their professionalism and the warm, inviting atmosphere they help create. Many reviews highlight the staff's efforts to enhance the overall guest experience.

We really enjoyed our 3 day stay at this hotel. It is tucked away in a quiet little area west of the City but only takes 15 min to get downtown. Attractive property and pleasant staff. We had a suite but even the standard rooms are large. Rooms are clean with nice amenities and comfortable beds. Hotel has a very good upscale dining restaurant and is also within walking distance of several other good restaurants. We would definitely stay here again. We would especially like to commend Pamela at the front desk… the epitome of a cordial and welcoming presence. For the management, we have 3 suggestions: 1. Remove the bench at the bottom end of the bed in RM 316. It serves no useful purpose and there is really not sufficient space for it. Knocked legs and knees repeatedly on it. Replace with a smaller bench between bureau and window and/or folding luggage rack. 2. Direct housekeeping not to put “no service today” notice in rooms with do not disturb signs until after noon. People are on vacation and do not necessarily want to rise early so room can be cleaned. Do the turnover rooms first. 3. Consider small makeup mirrors for bathroom. Found lighting on main mirror not to be the greatest and quite far away. Thanks to all who make this a top notch hotel.

Very nice staff overall! They did their best to accommodate us. However, after sleeping on those mattresses and paper thin pillows....our bodies hurt so bad the next day. Had we needed to stay in town longer, it would have been elsewhere. We won't be back again due to this.