Vienna International Hotel (Liuzhou Wuxing Pedestrian Street) Reviews
Vienna International Hotel (Liuzhou Wuxing Pedestrian Street)
Building B, Fengqinggang, No.9 Zhongshan Middle Road, Chengzhong District, Liuzhou, Guangxi, 545000, ChinaView Hotel Details
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Vienna International Hotel (Liuzhou Wuxing Pedestrian Street) Guest Reviews
4.6/5
Very Good
3260 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(3260)
Positive reviews(3081)
Reviews with photos/video(561)
Convenient for shopping(304)
Large rooms(269)
Easy to get around(197)
Friendly front desk staff(191)
Fantastic river view(90)
Strange smell in room(61)
Many dining options(32)
Near shopping street(17)
Negative reviews(179)
Xihuanmaodegou
Queen Room With River View
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 1, 2024
very nice
Response from Property: 尊敬的賓客: 您好!非常感謝您選擇入住維也納酒店(柳州五星步行街店),酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,酒店熱情的員工會為您的出行保駕護航,您有需要隨時可以呼叫,我們24小時待命,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動。希望能用我們不斷的努力贏得您下次五分的好評,酒店負一樓設有一個大型免費停車場,滿足所有住店客人需求,酒店提供路早、甘泉送客服務,期待您的再次光臨!
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Guest User
Queen Room With River View
Stayed in Nov 2023
Family
10 review
5.0/5
Outstanding
Posted on Nov 11, 2023
The location of the hotel is very good and it is convenient to go everywhere, but the decoration of the room is a bit old. The river view room is really nice. You can see the musical fountain without any obstruction at night. Thank you to the sister at the front desk for arranging the floor. Basically, a taxi ride from the hotel to various places does not cost more than 11 yuan. The advantage of the city center is that you can watch the sunrise early.
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,而且酒店熱情的員工會為您的出行保駕護航,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動每一位住店的賓客。酒店負一樓設有一個大型免費停車場和酒店旁邊有一個露天停車場,滿足所有住店客人需求,酒店提供路早、甘泉送客服務,期待您的再次光臨!
Guest User
Standard Double Room
Stayed in Oct 2023
Family
1 review
2.5/5
Posted on Oct 5, 2023
Facilities: Old, the carpets and sofas were unbearably dirty, and there was a hole as big as the bathroom door. After taking a shower, water flooded the place.
Hygiene: Not good. Someone spilled some drink on the carpet next to the bed. When I was sleeping, I always smelled the smell of fruit tea mixed with the stale smell of the carpet, which was sour and refreshing.
Environment: It is close to the pedestrian street and the Internet celebrity vegetable market. The surrounding area is so congested that it takes almost two hours to drive for one kilometer.
Service: The front desk service is okay, the only saving grace of this hotel.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna International Hotel Liuzhou Wuxing Pedestrian Street Branch and sharing your stay experience. From your review, we are sorry to see that your stay did not meet your expectations. We apologize for the inconvenience caused to you. If you have any questions during your stay, you can contact the front desk and we will change your room to a room you are satisfied with! It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. If you have any questions after checking in, please call the front desk. We will carefully investigate and make timely corrections. Your tolerance and understanding are encouragement and support for our work! Our hotel welcomes and cherishes every sound opinion you have. I wish you a happy life and good health. All the hotel staff look forward to your visit again.
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Guest User
Standard Double Room
Stayed in Jun 2023
Travel with friends
1 review
1.2/5
Posted on Jun 4, 2023
First of all, make sure the location of the hotel is right next to Wuxing Street and by the Liuhe River. There are a lot of places to eat nearby, and there are also some snail noodle shops within walking distance, which is very convenient! But apart from the location the hotel can hardly find any positive points. The service attitude of some two front desks is average (mostly ok), and they are a bit indifferent. The room was large but very old, and the hinges on the cabinet door were louder than a tractor! The view from the room was okay, but the windows were closed and there was no air circulation at all. Bedding, carpets, towels, everything was dirty. There was no wifi, and there was no signal almost the whole time. At twelve o'clock in the night, there were still staff repairing something in the equipment room, chatting loudly and putting away their mobile phones. Breakfast is average, basically nothing at nine o'clock, coffee is even instant sweet. But the breakfast room has an unparalleled view, looking across the river. Finally, the mood supplies on the table are really cheap.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna International Hotel Liuzhou Wuxing Pedestrian Street Branch and sharing your stay experience. From your review, we are sorry to see that your stay did not meet your expectations. We apologize for the inconvenience caused to you. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. The hotel management attaches great importance to the issues you have raised. We will carefully investigate and make timely rectifications. Your tolerance and understanding are encouragement and support for our work! Our hotel welcomes and cherishes every sound opinion you have. I wish you a happy life and good health. All the hotel staff look forward to your visit again.
Response from Property: 尊敬的韓先生,您好!非常抱歉沒給您帶來滿意的入住體驗,酒店大樓為景觀大樓,部分房間由於建築設計原因,窗户有部分遮擋,您預訂的房間為15-20平米的標準大床房,房間較小,前台為了能讓您與親戚朋友同住一層,故兩間房都給您了免費升級了,您當時並未表示拒絕,在入住期間也並未提出疑義,您住的這一間窗户有些遮擋,您朋友住的那一間窗户無遮擋,可能讓您產生了心理落差,非常抱歉!您可入住時對我們提出,我們給您更換回標準大床房也是可以的,但您卻在退房後提出,前台給您進行解釋,並且請您看一下標準大床房,以便更直觀的瞭解兩種房型的區別,您拒絕看房並且要求退款,這白*之心,恐怕已路人皆知!在您撥打投訴熱線後,相關職能部門已進行了調查取證,相信職能部門會給我們做一個公正的處理。另外咱們大床房床為1.8*2米的,可能您身高太魁梧了,下次建議您預訂2.7米的特大床房型哦!停車場為負一負二兩層供您停靠,您入住當天柳州氣温為9-21℃,氣温較高,能源站還未供應暖氣,敬請諒解!再次向您表示誠摯的歉意!期待您的下次光臨!
Response from Property: 尊敬的賓客: 您好!非常感謝您選擇入住維也納酒店(柳州五星步行街店),酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,酒店熱情的員工會為您的出行保駕護航,您有需要隨時可以呼叫,我們24小時待命,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動。希望能用我們不斷的努力贏得您下次五分的好評,酒店負一樓設有一個大型免費停車場,滿足所有住店客人需求,酒店提供路早、甘泉送客服務,期待您的再次光臨!
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,而且酒店熱情的員工會為您的出行保駕護航,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動每一位住店的賓客。酒店負一樓設有一個大型免費停車場和酒店旁邊有一個露天停車場,滿足所有住店客人需求,酒店提供路早、甘泉送客服務,期待您的再次光臨!
Response from Property: 尊敬的賓客: 您好!非常感謝您選擇入住維也納酒店(柳州五星步行街店),酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,酒店熱情的員工會為您的出行保駕護航,您有需要隨時可以呼叫,我們24小時待命,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動。希望能用我們不斷的努力贏得您下次五分的好評,酒店負一樓設有一個大型免費停車場,滿足所有住店客人需求,酒店提供路早、甘泉送客服務,期待您的再次光臨!