Epic Apart Hotel- Campbell Street

We stayed for 2 nights and in The Loft 2 bedroom apartment at 9 Campbell Street. Positives:- - Super central location. 5 minutes from Liverpool One shopping, surrounded by great food places (The Brunch Club does the most amazing brunch!!) - Amazing sofa and lounge area with really cozy comfy sofas - Great kitchen and dining area so would be great to come and relax with a group of friends. - Easy to find - access code and keybox for entry. - Really helpful hosts that came and assisted with extra towels and toilet rolls . Not so greats:- - The main bedroom had a broken blind directly opposite the bed so we had to block it with cushions so the light didn't flood in - The room was really warm when we arrived so we opened the windows a bit. Unfortunately, that meant the whole night had the noise of some sort of rubbish bins being emptied (and seagulls which were more expected.) - There were some really odd placing of features. Downstairs, there is a shower off the living area with no toilet, sink or mirrors. Upstairs, the main bathroom en suite had the mirror on the right of the sink and the lighting above mirrors was poor for doing make up etc. Other tips - Showers were good and overhead (so no handheld if that is important) - Parking nearby on meters or in car parks for around £25per day (or cheaper if you went further out) -

Hotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )

I decided to book this apartment for when I go and see Taylor Swift next year. I chose the option of no pre-payment needed due to it being close to Christmas and didn’t want to pay straight away. I booked this last night at 22:00hrs this morning before 10:00 I had £540.50 taken out of my bank. I phoned up and they said that they take 50% of the booking fee as a deposit with ‘Best available rate’. No where does it state that it is going to charge 50% of the booking. I’ve read to terms and conditions and there is nothing in it that states a 50% deposit is required. I’m getting a refund but it can take up to 10 working days. Will not be staying here! They need to display charges on their website or not advertise as ‘no pre-payment’

As a group of mature girlfriends we have stayed at Epic apartments approximately 7 years ago and they were “great” Oh goodness what a difference this time😢Check-in was delayed until 15.45 ( due to cleaners not “signed off “ apartment. Then when we entered the Georgian very “tired” looking,no cutlery,glasses, scuffed walls.Tried tv to watch strictly.TV Ariel had been ripped apart & unusable! Contacted reception and to be fare they sent a maintenance man over straight away. Unable to fix so offered us a change of apartment next door. City Chic 1 less bedroom than the Georgian! Had a look and it was a “slight improvement “ at least the TV worked and we had some kitchen utensils 👍Yet again it was showing signs of needing attention. Dirty around door handles,botch paint jobs.Settee in lounge ready for the “tip” dirty and we all “fell down” into it all support/springs had gone. You could tell these apartments had been “trashed” by large parties which was a shame as they were once nice. Avoid these apartments is my advice & we won’t be using them again which is a shame as location next to centre of Liverpool is fantastic.😢

I stayed last month and the room was absolutely spotless I can say....... They responded within minutes with my questions on *********** and I can't say anything else. It's an awesome experience for me and for the whole family.

We arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use. There was a smell a damp in the building which wasn’t very pleasant. The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.