Mercure Cardiff North Hotel

I stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.

I had a very amazing stay in the hotel, all the services were okay.

Friendly staff Comfortable hotel

Excellent servics

There is no soundproofing between rooms ,we could no slep ,laud bangings almost all night .the morning around 5 am was worse ,noise from everywhere .The breakfast was not good .very cheap economy stuff, everything from sausages ,bacon ,eggs, fruits everything tasted so cheap .really not nice .Staff was ok helpful if you needed something. Overall cheap budget hotel which somehow has 4 stars

Service in the restaurant by Rishi was perfect! He made us feel like we were the most important guests in the hotel. And the food was delicious! We will certainly have dinner in the restaurant again. Luckily we are here for five nights, so plenty of opportunities.

The hotel was advertised as being in the Docklands area, Tiger Bay, it was on the other side of Cardiff. The receptionist was rude to my partner when she tried to check in as she had arrived before me. The room was smaller than expected, no fridge which was surprising. We ordered food which was terrible, so much so we had to send a plate back, the wrong side order was served. Overpriced drinks. Unsure how this hotel has the rating it does. Very disappointed as we were looking forward to staying there.