Guest User
September 28, 2024
I gave the following review directly to Anniversary Inn regarding our stay on 9/11-9/12. Have never had a reply from them. We stayed in the Southern Comfort room. So sad to see you drop from a 5 star down to a 2 star. Interesting that you asked for a review, as I left a note with the front desk at check-out of all the issues of this stay. We have been coming to the Anniversary Inn for 30 years, different owners, new rooms, updates to rooms and have seen lots of changes to the way things are done, what amenities are included and changes to the breakfast menu. I understand that times are hard and that changes sometimes need to be made. However, when you market yourself the way you are doing AND charging a premium for a stay AND your online presence shows a specific breakfast menu (the same one we enjoyed on our last stay in December) and yet you serve a breakfast that costs less than $2 for both of us? You've made changes and sacrifices in the wrong direction. We came to celebrate my husband's 60th birthday, as we've always had great treatment at your locale and to be so terribly disappointed was hard. Room appeared clean however there were issues: #1. Started filling the tub when the water shut off, my husband figured out that the top of the spout had popped up and stopped the water flow. As long as he held it down, the water came out, if he removed his hand the water stopped. He then tried turning it a little while pushing down and that seemed to lock it in place. Unfortunately, while the water was filling, we noticed a used bar of soap on the other side of the tub, so it was doubtful if the tub had been cleaned- so no tub. #2. In the shower, the wand was gone, the tubing was there except the wand had been removed. (this makes your room appear even more dilapidated since a $25 part hadn't been replaced.) #3. There appears to be black mold in the grout and sealant around the tub and in part of the shower. It needs a good cleaning, and if actually mold, replacement. #4 The towel rod by the sink came off when lifting the towel off. My hubby hung it back on. (maintenance again, all you need to do is tighten the little screw at the base; your other towel rod looks close to falling off as well). #5 Your sign in the room states that there are disinfectant wipes provided - there were none! They were provided on our last stay. (Put 2 or 3 disinfectant wipes in a zippy bag for each stay if you're concerned someone will take an entire container). (These didn’t affect my rating) #6. 4 DVD's were left in the room. #7. Toilet paper - ok, not a deal breaker but a little info. Using cheaper toilet paper doesn't save you as much as you think. When guests have to use more just to take care of business you've literally flushed your 'savings' down the toilet. Use one of the big bulk stores brand toilet papers, you'll get the savings and lean more toward the luxury side of your rooms. #8- Burnt out bulbs - also not a deal breaker, just a maintenance issue. Either y