Guest User
August 11, 2023
The location is beautiful; relaxing and with a modern design but... nothing else. The rooms are dirty and already worn out, a sign of no maintenance. Dirty glass, beach towels not replaced, dirty outdoor counter throughout the stay, as well as our beach house. Upon arrival they welcomed us hastily, asking me for my mobile number to communicate via a WhatsApp chat: I never received any messages, nor was I included in any group (as happened in previous Indonesian hotels) for the entire stay. No attention to service or regard for guests. It is definitely not a 5 star hotel. Nothing is provided in the room, no kit, not even slippers. At check in they told us that it would be possible to have kits on request: this is not done in this category of hotel. The hotel is dirty, so are the common areas, there is no attention to detail. We had a massage: I think the therapist had never had a massage in her life. Not bad food, even if always accompanied by water at room temperature, despite having asked for fresh water several times. Prices of extras aligned with the location. Courteous staff.
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